Curaleaf Dispensary in Cuyahoga Falls, OH
Based on 399 reviews
Psylock B.
1704223792
I would most defiantly recommend this place!! I have spoken to Troy about my concerns whether it’s with a certain strain or picking between sativa, hybrid, indica. More than helpful I must say! I’m a soft spoken nervous person when it comes to asking question but he was more than happy to answer everything! Very knowledgeable descriptive about every product he has showed me! He’s defiantly have recommend me good sativa products and I’m so grateful for his hospitality!! This location is very neat and nice!
daniel H.
1704220804
Cheapest smoke out there. Definitely recommend great customer service. 100 dollars an ounce pretty good price for me.
Pamela S. W.
1699358926
The product was fine but it was not a good experience overall. I went there after patronizing Curaleaf in another state for many years. This experience left me feeling like I won't go back.Since I'm new to the strains here, I was looking for some assistance with basic terpene content. To say the budtender was less than helpful would exaggerate her pissy attitude. By 930 am she was exhausted and in ill humor. She wasn't familiar with the products and had to go in the vault to read labels. 😳 Nobody I worked with at another dispo would be permitted on the sales floor until they knew the products. It was pathetic. And not helpful in the least. The front desk wasn't very friendly or helpful either. Why do they have such arrogant attitudes? I've never had an experience like this before at any dispo.I will check out other places due to this subpar experience. Hopefully this program has a few decent dispos with knowledgeable budtenders.order 367979541
Alexander
1698728843
order#367604015,date: 10/25/23 @ 9:08 AM, it does not list the guys name that served me . but he needs to go take basic customer service classes. If a customer is paying y’all 100-200 bucks in a matter of 5 minutes, they deserve to be treated a little extra. it’s ridiculous. I’m not dropping 5 bucks at walmart here so why am getting that level of customer service at a freakin medical dispensary??take some pride in your work and put out atleast a bare minimum effort to make customers feel comfortable while they shop . I will be calling curaleaf personally for a 2nd time to speak to the owner/manager directly and let them know about this jerk that served me . Full review below!bud tender was very passive aggressive when I asked 2 simple questions while making my picks. I asked if they had the products I saw online in stock at the store just to make sure everything was good. He just said “everything you see on your phone we have in stock” with a attitude like I was stupid for asking. I asked again minutes later at checkout if using a split payment with cash + debit card was allowed at their store, and again he replies with an annoyed look “we’ll take whatever money you got”horrible, horrible customer service at this visit and left a bad taste in my mouth even though I come here every couple weeks since it’s the closest to my house. Now so now I will be shopping elsewhere, I will be happy to inconvenience myself with a longer drive to avoid these problems at Curaleaf.moving on- they sold me a clogged “test lab creations” live rosin disposable that wouldn’t hit right out the bag , 30 bucks down the drain .. i understand it happens sometimes but it’s still not my job to make sure the product works correctly. it’s my job to stand in line and pay you money. that’s it. If my dealer sold me something that doesn’t work he’d make it right himself , just sayin. Called curaleaf about the problem and the guy answering calls just told me since it’s not their house brand they don’t deal with other brands defective products, even though they are taking the responsibility by actively selling them to us on a daily basis.
Scott M.
1697393617
Never will I shop here again. Prices are always higher. They are working some sort of scam with overcharging and refunding you to still be charged for the debit use. Pretty sure its illegal. Nor will I be yelled at for answering my phone for an emergency. Much better ways to handle it. I was not at the counter I was in the corner by the ATM clearly getting off the phone. Learn some respect. Treat people with respect. Blacklist me idc. There are plenty of dispensary around and they are opening more. I don't need you. You need the consumer.After just getting more annoyed at the audacity of this guy. I call the Manager and get referred to as "that guy" by a different associate. Clearly they are superior beings and their customer service is severely lagging.
Chris M.
1690165057
The best, most knowledgeable staff I have yet to encounter in any dispensary. This place also happens to have the best overall pricing in the area and that coupled with their frequent sales and unadvertised specials make this the best place to go for your medication needs.Also don't forget to ask questions pertaining to the products or the reason for your needs no matter what they are. It's really impressive how knowledgeable everyone is of the products available.
Sammie Jo L.
1689787697
Purchased 3 of the "Find" brand "Lemon Royal" 2.83g and opened them to see the 3rd bag was missing over 1g of flower when I contacted Curaleaf Corporate they said there's nothing they can do. I guess I will have to open every bag in the store. Thanks Curaleaf. The staff at the Cuyahoga Falls store are all amazing.
Elizabeth Billotti (.
1689701048
Staff very knowledgeable and friendly. Atmosphere is very friendly and relaxed. You don't feel like your in a bank vault like other places. Love their products and prices are over all lower than other shops. Definitely recommend 🙂
Callie S
1688245582
Curaleaf is a great dispensary. I don’t come here often because the line is always really long. 🙁 I like that they have a wide variety of products for every budget. The staff are pretty nice for the most part. I’ve had a couple bad apples in the past but I don’t hold it against them. I would just recommend they do something about their waiting area, because during busy times a line forms out the door and down the plaza it’s in. It’s particularly frustrating for the disabled and older folk who have to stand in the rain/cold etc I’m sure. I don’t let that influence my review though because it’s not the store’s fault. I’ve had many positive experiences and interactions here. And the most budget friendly dispensary in the area so that gets a 5 stars from me, while it is budget friendly the product is quality too. The Curaleaf shake is great iykyk
Audrey L.
1681071405
i always have a good experience here and always get good deals! they always make it easy for me with online ordering! the wait can be long sometimes but i always plan ahead in case there is a wait - almost every dispensery has a wait anyway. everyone is always super friendly and helpful when i come in! definitely recommend but make sure you set the time aside for the trip!
di M.
1680170921
I really like the staff here, I've gotten good advice about products. Prices are very competitive, wait times vary, and product varieties are fair/good. Some trips 10 min.. other times longer, like most places, but lately, unless you hit a rush, the wait is fairly good.
Linda P.
1678874325
The only good thing about this place is the prices. I do online orders every time cuz I live 30 mins away, and that's supposed to take priority and that's a lie. I was there watched everybody go into the back, then watched everybody come into the lobby and they called 3 people that came in after me before I got up and said something. It was bad enough I waited 20 minutes, just to see people that just got there get called before me. When you say online orders take priority then maybe you should start taking those people first.
Bennett C.
1675530729
It is comical how terrible they are here. Awful service and will happily make you wait outside in freezing weather. Only thing that gets customers in the door here are prices but when you're standing outside for 30 mins in the cold then come inside to employees playing games on their phones it makes you upset. Last time visiting this place. Competition will take you down. Pic is of employee playing game. Other employee checked us in while the lady kept playing games on her phone. Your store and employees are terrible.
Teenikka M.
1674326107
The manager with the purple hair is very rude told me I need to make sure I have enough money before coming to the dispensary! This place is a joke and needs new management immediately ‘ you have to wait in line outside for over an hour and when you get inside it will be another hour wait. Not worth it very rude and unorganized! You will get stellar customer service at Amplify, the botanist and bloom. No severe wait times and they treat their customers with the utmost respect!
Jennifer A.
1671317735
Staff is great and operate per their policy and procedure. But please caution 1-2 hours for weekdays and 2-3 on weekends.Ever since Curaleaf bought out Herbology I have noticed a significant decrease in speed. It has tripled and even quadrupled in wait time compared to a year ago.It's not worth it. At least set something up so patients don't have to wait outside in the snow, and can wait in their cars. Seriously, it's a joke to have to stand an hour in the weather (30 degrees) to wait another 1-2 inside.
Sara G.
1670438299
Just like the reviewer below they sold me defective product ( the exact same defective product the disposable Wedding Cake pen) and would not refund. I got approval from The Lab for refund and forwarded it to them and everything. They won’t respond. The staff is awful. Made me feel like I was trying to stick them up when trying to return product. I had a panic attack. Spend your money anywhere but here.
pooterdog2549
1668364902
This place will have the most deals and reasonable prices, but it isn't worth the wait times I've been here up to 2.5 hours one time and consistently over an hour any other.This place has the worst wait times youll ever experience. You can get on Disney rides faster, you could go to a pack restaurant get sat and eat faster, you could drive to Cleveland back and faster, etcSpend the few extra bucks and go somewhere else, unless you have hours to kill.
Jarrell S.
1668019826
Sold me a defective disposable pen by The Lab and wouldn't do anything about it. Gave me numbers and emails to try to see if they can do anything. well they don't, you sit on the phone for 3 mins then it says "goodbye" I agree with a lot of the comments here this places is bad but has good deals which is why I keep coming back but believe me if I don't have I wont. If you can skip this place.Wedding Cake [300mg](Disposable Pen)
Jamie G.
1660664624
Worst dispensary I have ever been to. Staff is often rude and today when I came to the dispensary they somehow made a mistake with my profile (apparently they created a duplicate?) and were not able to give me the product I ordered. They took a very long time to inform me of the issue and I ended up waiting for around a half hour only to leave with nothing due to a staff member's mistake. I have never had this issue at Bloom in Akron and would recommend going there instead or really any other dispensary.
Michelle M.
1659126272
Love this place! The staff is so helpful about the products. I found the perfect strain for me, with their help. If you don't have an online order, the staff will help you get the best deals without sacrificing quality. If you ever need the right medicine, this is the place
Keerie F.
1658774273
Giving 1 extra star because they always have the best product prices, and staff is always super nice. But if you hope to wait less than 1.5 hours for pickup then I would go literally anywhere else. 🤷🏼♀️
Julie B
1657767480
This used to be a great place. However due to lack of curbside and tons of orders, it has become a huge inconvenience. Even with an online order, you will wait a minimum of a half hour. Such a bummer
Stacy H.
1657736412
The staff has always been very helpful and kind. Sometimes there is a long line and wait time but it does move pretty quickly.
Kyle A.
1657604220
First time patients must come in, regardless of caregiver. I have a disabled patient and I am the caregiver. They refused to allow me to purchase without my DISABLED patient being there first.So what is the point of a caregiver again? I've never had this issue with ANY other dispensary. The person on the phone was insanely rude to boot.I wouldn't recommend this dispensary if you have other options. Lines are often 1 and half hours to two hours. Check-in is slower than any other dispensary I've been to, and I've been to most in the NE Region and Central OH. Herbology often has decent pricing, but the wait is not worth it.
Tabby M.
1656712702
Put in an order after closing to make sure i would have my product. Called the store, got told i would have my product after receiving a confirmation text for both the order being put in and that it was ready, when i got in i was told half my order wasn't available because they've just been putting orders together as we arrive. Whats the point of having an online order service when the items aren't even being bagged? The menu updates regularly, i put my order in IMMEDIATELY after closing so i know my product was there, and it should have been bagged and set aside like every other Despensery does. I waited for 2 hours just to get half of my order. Not the first time I've had a bad experience here either.
Jonathan C.
1656441565
Scheduled pickup time 2-230 still have to wait over an hour for my product something needs to change to get people through faster!I’m sure your losing business! Botanist is way faster as well as bloom
Turner S.
1656364106
This is THE WORST dispensary around. Do not come here if you have less than 2 hours to wait. They stopped curbside pickup so if you have any reason why you can't go in dont even bother trying. There is always a line and every time I come here I will wait 30 minutes, and it won't even move. Don't bother with this place. They will try to attract you with "cheaper" prices but you can get the same other places, just look for sales. The other dispensaries actually care about their clients.Edit: Every time I have come here I make an online order the night before and select a time slot, it doesn't matter, I still have to wait in line forever. The only benefit to doing an online order is guaranteeing your product.
Chris B.
1655800693
Seriously some of the most immature and rude people I have ever had the displeasure to encounter. Especially at the front desk. Hard to believe this is an establishment that works with the general public. It should be embarrassing for them that they act this way in any circumstance.Edited 6-21-22I have since returned to Herbology and they have done a 180 in terms of friendliness, attitude, efficiency. I was blown away with how much everything has improved and want to give them 5 stars for the accomplishment!!
srbauman111
1655566638
Not a great first experience. Not organized and took 40 minutes for them to tell me that my documentation wasn't good. I would recommend go 8 minutes down the road to the Botanist!!
Ted C.
1653822467
Absolute the WORST dispensary in the area. Waited over an hour... their customer service sucks! Asked the mgr why only one person working the front window. She said if I didn't like it I could leave and go somewhere else. That was good advice! Take it and avoid this place.. I won't be back! (Going back to Bloom 10 min away, it's MUCH better!)
Janixa C.
1653490999
The worse experience. My medical card had 1 digit off from the zip code. The O, so rude rent a cop made me go back out and change it then he canceled my order. It took me less then 5min to get it done. Which was no fault of mine I did not change my address the representative made this mistake. I walk back in and he had already canceled my order. I don't understand why it's so hard for this company to have common sense but they do not care about medicating anyone. They have no character and by far the worse dispensary yet. I want to give them a 0.
Nicole V.
1651955414
Their hours mean nothing. If the employees think they have to stay past closing at all they will close early and turn you away. They admit online orders are more important. If you value your time and money goto ANY OTHER dispensary but Herbology.
Jackie H.
1651876381
They have a lousy website! I was just turned away at 6:10 pm on Friday. They were only serving online orders only. However I have tried continually to register and the site asks for an apt. Number and I DO NOT HAVE AN APARTMENT! therefore it will not let me continue. CanPay- well it blows as well I tried 3 separate occasions. It will not connect to my bank. So exactly how do you online order? RIDICULOUS!!
Scott
1650370677
I've stopped going here for my mom's medication as the check in process is the worse I've ever experienced. Avoid.Adding an update. Went last week. The person who "helped" wanted to answe zero questions my mom had. I wouldn't go here if it was free!
Susan R.
1648641753
The staff is very friendly and nice. The products and prices are very good. Let me say, I had a broken hip over the winter. Herbology Dispensary took very good care of me. Seeing as I was not able to stand or walk very well, this dispensary took the time to have the manager come out to my car for a curbside pickup.The Bloom dispensary just said I have to wait like everyone else. On top of that the last time I had been into Bloom Dispensary the women at the front desk were very rude to me which I have not experienced before at any dispensary. I will never go back to Bloom Dispensary for these reasons. They are very unreasonable and could not care less about their customers. There’s more horrible stories about this place I can tell you but don’t have time. II stay with Herbology because they are good people and are good to me.PLEASE USE HERBOLOGY DISPENSARY, THEY ARE THE BEST!
Susan R.
1647534908
The staff is very friendly and nice. The products and prices are very good. Let me say, I had a broken hip over the winter. Herbology Dispensary took very good care of me. Seeing as I was not able to stand or walk very well, this dispensary took the time to have the manager come out to my car for a curbside pickup.The Bloom dispensary just said I have to wait like everyone else. On top of that the last time I had been into Bloom Dispensary the women at the front desk were very rude to me which I have not experienced before at any dispensary. I will never go back to Bloom Dispensary for these reasons. They are very unreasonable and could not care less about their customers. There’s more horrible stories about this place I can tell you but don’t have time. II stay with Herbology because they are good people and are good to me.PLEASE USE HERBOLOGY DISPENSARY, THEY ARE THE BEST!
RJS
1646174603
Never again! Website is difficult to navigate. Links don’t work. I ordered on line to pick up at the store in a specified time window. I was forced to wait in a SLOW line outside the store in the COLD RAIN. No indication as to where I might go to pick up an online order. Lobby had only 1 window open, even though there were 3 employees behind the window. Lobby limit was 4. I sneaked in as a 5th person because I am OLD AND UNWELL AND CANNOT STAND for more than a couple of minutes. I was kicked out to go back to the cold rain line. Masks are required even though there is NO state mandate. This store is managed by idiots.
Ktdyd 1.
1645123114
This is one of my favorite dispensaries to come to! The staff is always extremely helpful and polite (especially Zach). He gives great recommendations and moves the process through quickly. But I've also been to a few other ones and up to Michigan for purchases. They do get BUSY, plan for it! I always plan for at least an hour when going to ANY dispensary. I keep coming back to this one cause they know me and have really decent deals! Thank you!
Brendan P.
1644957759
This place always has the best deals for my medication and the best workers to help me with my needs. All the workers are super knowledgeable about all the products. They don't make me feel rushed at all! They take their time with me and make sure I have everything I need. I can't say enough good things about the workers...especially the security guard Nick. The way he looks at me just makes me feel welcomed and appreciated. He always tells me to have a good day and he just looks so handsome in his uniform. He really just feels my heart with joy. I would go back everyday just to see his face.Anytime I have ever had a problem with a transaction or a product the managers are AMAZING. Jess, Sage and Chris are the best.Why not 5 stars with all those good things? Well.. It's really upsetting how the workers are so stressed. I have heard things from customers saying that the upper management (above the managers I have mentioned) have no hospitality, no care for the humans that make the machine run. I am not sure if that is true, I really hope not. How could you not care about your employees in the cannabis world? How could you make your employees feel so low? Like I said, hope this isn't true. I feel like for 5 stars everything has to be the best. Everything needs to flow well. Everybody needs to love everybody.A big thank to call the workers there who have helped me. The best dispensary in Ohio. Hope to see you soon Nick xoxoxo.
Samuel C.
1644594400
Not a great dispensary. If they're going to make people wait outside in the cold, the least they could do is keep the line moving.More than once did people have to rely on random customers informing them there was capacity for people to come inside as the staff would rather just sit comfortably inside while people needlessly wait outside in the cold.The lines, too, of course, make online ordering a complete joke, because once you got there, you still have to wait upwards of a hour.Overall, not a great experience.
Scott
1643835126
I've stopped going her for my mom's medication as the check in process is the worse I've ever experienced. Avoid.Adding an update. Went last week. The person who "helped" wanted to answe zero questions my mom had. I wouldn't go here if it was free!
Amanda D.
1643227865
Wait times are outrageous. I know they're small and very busy but it shouldn't take 1-2 hours to make purchases. Especially when they only allow a certain number of people in at a time. The staff isn't overly friendly but they're not rude. Have never had issues with their products though.
Joseph P.
1642697869
DO NOT SHOP HERE! Absolutely the worst dispensary I have ever been to. The line Management is atrocious. It takes an hour or more for walk ins. Same day pick ups run out by 11. They no longer do curbside pick up. Do not come here if you can’t get an online order. Unless you have over an hour to waste. This a is my closest dispensary but I will be driving further to find another one.
Apex L.
1640949841
Disgraceful customer service . Illegal practices... Avoid this place! They don't care about YOU . This is not a medical facility it's a company with young unprofessional employees with no knowledge or self awareness .. let alone customer service skills or ability to do their job properly. Save yourself a trip don't support this company. They are beyond incompetent and professional and should have their licenses revoked !
code
1639945899
had great experiences here for over 2 years until they finessed me abusing their policy’s, you can’t show customer the product they’re buying in store so you make them sign off on it, then you don’t take it back when the customer gets home all to open and realizes it’s the wrong item!You sold me RESIN by putting it in the ROSIN category, How can i see the difference when i can’t handle the product and bud tender does not explain and show the difference is only verifying the strain name! really disappointed by the way you handle this situation for a longtime customer
Taylor P.
1639003099
Hands down it’s the best dispensary in the area. The staff is always so so nice, they have way better product at better prices than the others in the area. My only complaint is y’all need different chairs in your waiting room. As someone with multiple spinal injuries and severe chronic pain (and assuming most who come to the dispensary struggle with pain), the chairs in the waiting room wreck my spine and I usually end up standing. Which is a problem because im disabled and often can’t stand for long and as of late it is always packed!
Tim F.
1637795534
Where do I start. Let's start by saying the staff is extremely friendly and nice. They work very hard. Beyond that the experience I receive as a veteran user is down right frustrating. Your local dealer pry has better prices and treats you better less hassle just sayn.
Cristen Magree (.
1637760871
Great location and very knowledgeable staff! Can get very busy on the weekends but it's worth the wait or finding the right time to go (or go during the week when it's less busy). Prices are the best I've found and the location is extremely clean and efficiently run. Very safe.Took away one star because they've been late to open or closed early two times I've been there in the last 45 days but those were the only issues.Staff is very smart about what helps certain illnesses, had no issues getting what helped to start my year.
Josh K.
1637525710
Love the atmosphere of this dispensary. Even on their busiest days you can tell they operate with a flow and structure, and that's not something that can be said of other competing dispensaries. The staff has always been efficient, friendly, and genuine despite the increasing stress+demand due to the influx of patients AND country-wide employee shortage. Give these budtenders a raise! I will keep coming back!
Ren E.
1635775151
Best dispensary in the area. Friendly and well organized staff. They get you in and out in a organized manor. The pricing is the best in the area as well. This is my favorite dispensary!
E R.
1634431359
Always pretty quick and lowest prices in NE Ohio. They get busy like any other dispensary but I’ve only had to wait maybe 20 min. Bud tenders are super friendly. Very big waiting room. Overall experience is very enjoyable. Keep doing your thing!
James H.
1634412104
I used to have exceptional service at this place. I'm not sure what I encountered today. I've been going to this dispensary religiously for the past year. I had considered them my favorite for quite some time. I've never had an issue getting my medicine. However, today, after a year of service they decided to decline my medicine. I was told by a young lady who I recognize from another dispensary that my driver's license, which is a compliance license (compliance licenses require your FULL NAME) has the name Sr. on it, and my medical marijuana registration doesn't. I was told to contact the prescribing doctor which I saw as a huge inconvenience. I immediately went to another dispensary, and will continue to do that from now on. I've spent an ungodly amount of money with this facility only to be turned away after a year, for the smallest reason. They could have at least gave me my medicine and said, hey, next time you come please have this updated. For my experience today I can never return. It was embarrassing after waiting in that lobby for more than 20 minutes.
Caine A.
1633985517
The staff at Herbology are top-shelf. Helpful, friendly, and get you in and out. Very good about explaining everything! Their nurse clinician even contacted me to be sure I was being treated well. I've used other dispensaries, and Herbology is the absolute best. Worth the drive from anyplace!
nottekari
1633731413
Budtenders and staff are great and knowledgeable. They will make sure you have the right battery and write down your days for you, something nearby Bloom and Botanist don't do. As they use curbside, unlike the two other dispensaries mentioned, they use private security. The guards will often loiter outside directly in front of the doors and will be stubborn to move to let you in. I have had a couple experiences where they put their hands on me or another patient to hassle them. They also sit in the reception office in full view of patients' confidential records and information with their phones out.Definitely not the first dispensary experience to have in Ohio, it'll make you worry if all dispensaries are like this. They are not. Either need to do away with curbside or find a different sec. company. If you visit because they allow card transactions, Bloom has just announced they're doing this soon also.
Teagan W.
1633605156
I was sold a defective Cartridge. After I came to the store for a refund I was assured at the front desk I could get the cartridge swapped for a replacement. I was then told to email the cartridge company for a refund however since the product had been used I couldn't ask for one. All in all I was sold a defective Cartridge and passed off by the dispensary. I have never returned a product to a dispensary before so I'm disappointed with how they handled this.
Teagan W.
1633553261
I was sold a defective Cartridge. After I came to the store for a refund I was assured at the front desk I could get the cartridge swapped for a replacement. I was then told to email the cartridge company for a refund however since the product had been used I couldn't ask for one. All in all I was sold a defective Cartridge and passed off by the dispensary. I have never returned a product to a dispensary before so I'm disappointed with how they handled this. Also this is the only dispensary in my area I have yet to make a good connection with staff. On a good note, I was given a used battery for my troubles so that was nice but in my opinion not enough to cover what happened. I feel it's a shame this dispensary is now one I will avoid.
Drews GM G.
1632586338
I'm new to the dispensary world. Only been there a handful of times but have had a good experience each time. Was helped by Josh twice now , he is very nice and very helpful rare to find in customer service these days. Only thing I can criticize is more parking.
moved B.
1631560898
This place is great, and the dispensary I choose. They are lways clean. Online menu is up to date, the employees are all very friendly and have been able to answer any questions I have had. (I was a patient in Colorado for years...) Most of the customers have also been friendly... Prices are always great here.
Kylie
1631141780
Great place! Reasonable prices. I'd recommend this place. Joshua was very friendly and polite.
Mark A.
1630514735
Should be a more diverse environment. All these racial tensions got to end who cares what color you are. Treat humans your customers like family. We are all one race. Hire more than just one race fr. It’s crazy to see it still existing
Tim F.
1627931936
Where do I start. Let's start by saying the staff is extremely friendly and nice. They work very hard. Beyond that the experience I receive as a veteran user is down right frustrating. I'm a concentrates user. I had to get used to the extremely high prices and the total lack of consistency once you find a product that works for you. Usually once its gone you'll never see it again. The sale days make it a very unpleasant experience also. The store is always picked dry from the first day of the sale. Along with that I receive my product stored upside and leaking out through the threading constantly. They offer no compensation let alone even trying to get someone to acknowledge it. Your not aloud to check it before you leave. I see things like 10 dollar grinders being sold for 75 dollars. An 1/8 flower takes more days off your prescription than a gram of concentrates do. In Ohio they sell 1/10 not 1/8. For someone that's comes here for anxiety relief it sure is frustrating experience. Everything they do is all about manupulation of the consumer
Heather A.
1627488951
Fastest, friendliest dispensary I've been to.Prices always competitive. Look at the menu early for deals
Samantha D.
1627081442
Great place. But need to change the time. To new patients. 630 and everyone else 645 us and another person who drove 1hr were just turned away
Flavor F.
1626546526
Weak customer service. I purchased a vape cart today and specifically asked the bud tender to confirm it was. 510 cart, which he did. When I got to my car I saw it was a luster pod. I went back in but they wouldn’t exchange the product because I had signed for it. We’ll, I only signed for it because their employee confirmed it’s what I asked for. Bloom will be getting all my business moving forward. They have better prices, selections, and it feels a lot less “ghetto” when you walk in the front door. So to summarize, they lost a customer over one pod.
Jesse K
1623605110
By far one of the best dispensaries in North East Ohio. The staff is very friendly and knowledgeable about the products they carry. Their prices are very competitive. They have weekly deals too! It's nice to go to a place where the employees are passionate about what they do. Keep up the great work guys!!!
John S.
1623589135
Great staff and great prices. I'd like to give a better review but probably the worst place to get what you want when you want it. They never have my flower in stock, the other high price places always have it in stock. Get it together please!
hearlin W.
1621780722
This dispensary is one of the worst. The online ordering has never worked for me and on a few occasions they were out of the product I wanted. I asked to speak to the manager and he wS very rude. Instead of trying to help me he told me that there was something wrong on my end. They are the only dispensary that doesn't allow me to order over the phone. An hour drive to not get what I want terrible. I asked for the corporate number and no one there knew it! The cashiers are nice but clueless.i have had a license since the start of the program. I have gone to dispensaries all over ohio and other states. By far one of the worst.
Keirston M.
1621125215
The people here are awesome! In particular a young lady named Shatina very sweet girl that will go above and beyond to help someone. Bless her heart SHE DESERVES A RAISE!
T C
1620331475
The staff is wonderful, friendly & extremely helpful. The only negative is the frequency in which the get items in. I find a product that works like capsules or RSO oils, then you don't have it in stock again for several weeks or ever again. I see a lot of lower dose products that don't always work for medical patients that have a higher tolerance/ more severe pain.
Ashley B.
1620104269
I have found that they have the best prices out of the 3 akron locations I visit. They also have a good selection always.
michael C.
1618932838
I've been a customer for one year. A great place to purchase tincture, except for today. I was told their supply had run out. I understand I should have checked online. My reason for the 1 STAR rating for today is based on the fact that neither the cashier or person at the check-in took the time to say, "We are sorry for the inconvenience." It appears customer service has gone by the wayside. Sad.
Secret Bunta (.
1616017288
Had my first ohio dispensary experience here today and it was an excellent one. Was quick and easy, establishment was clean and professional, product is great. Was helped by Joshua C who was a huge help in just providing answers to any questions I had. Friendly staff all around!
Kylie
1615130871
Love coming here. Great selection, friendly and helpful staff and the curbside pickup option is awesome. The lobby/waiting area is really nice too.
Chandi C.
1615072050
Decent selection. Good sales. Friendly and knowledgeable staff. Order online and pickup curbside or in the store. Waiting area has a RN who can answer questions
Nicholas K.
1612307924
An incredible experience from start to finish. The staff at check in always display a positive attitude and answer any questions you may have. Dr. Elizabeth in the waiting lobby has outstanding and is a point of difference at Herbology with her warm kindness. In the dispensary itself, the staff is impressively knowledgeable and the product is not only above average but so are the prices. The security personnel are amazing and make you feel safe at this location. You will NEVER feel burdensome by the employees at Herbology and I find I leave happier than when I arrived. Truly an impressive place with even more impressive people.
Dylan
1612281874
I've gone to At least four different places here in Ohio this is by far my favorite place. A lot of places couldn't even answer simple questions for me when I come here I get all the answers I need. Would I recommend herbology to anyone yes absolutely everyone in fact.
mike G.
1609893745
Simply the best dispensary on Northern Ohio. Best prices, best service. Best people and most knowledgeable. Take a chance try some place new. You won't regret it.
Brent R.
1609451917
I have always had good experiences here, but today, that all changed. I was able to place an order online, I worked until 4:00, went to go pick up my order (they are open until 5:00 today. I made it there around 4:30, and was told that I was not able to pick up my medicine because they were not accepting customers after 4:00. Communication is key, and if you can text me to let me know my orders ready for pickup, surely you can’t text me to let me know that I can’t pick up my order. Extremely unprofessional. Happy 2020!
Nick R.
1608342882
Friendly and knowledgeable staff! They have great prices compared to other dispensaries. My first time going they even printed and laminated my medical card. I highly recommend going here!
John P.
1607388012
I’m new to the Herbology dispensary but so far my favorite! They give disability patients extra discounts on top of my discount already! I want to give a shout out to Elizabeth, consultant for the firm. She reached out to me and we set up a consult in the facility with my caregiver. We discussed my health issues and came up with a good mixture to help my pain management. I recommend this dispensary because staff is excellent! Great customer service and they are very efficient and professional. Thank you Herbology, my favorite dispensary so far! , John
Melanie W.
1607187989
I absolutely love this dispensary! when I first got my card I was very confused and didn’t understand how a lot of things worked I was very ignorant to marijuana to say the least I’m not sure who the lady is in the front! she’s always on the couch, for as many times as I’ve been there I don’t think I’ve ever formally introduced myself to her that’s very rude of me! she’s definitely an angel she’s kind patient and loving she’ll take the time to explain anything that you need if you take the time and listen she direct you to resources to educate yourself! I absolutely love the staff they’re well educated personable funny it’s just an all-around amazing experience!
Dilan P.
1605828927
This place is one of the best if not the best of the dispensaries. I recommend you start out here if it's your first time buying to get all of the information you need. It has the most medication options I've seen in the Akron area with multiple different payment options too!
steve w
1603818025
EVERYONE THERE IS SO SUPPORTIVE AND WONDERFUL! They make you feel welcome and really care about your needs and you are in no way rushed, they want what is best for you and aren't there for the money, they are all AN ANSWER TO PRAYER, THANK YOU SO MUCH GUYS, LOVE YA was just there today again and Chris was amazing, super patient and knowledge based advice, thanks so much, AMAZING staff , love them all
Chris B.
1603381751
Management is poor. I have sent several emails about my bad experience there. I only contacted them about 1 of the few times. The worst is when they have you wait for an 1 1/2 hours to be seen. They keep letting people in knowing there are over crowded with people standing in the waiting room since 5 seats were not available for those who stood. After this they closed and I was not able to be seen. The worst part is that I watched people come in after myself and others and they went in before those of us waiting an hour or longer. Management can not even respond to emails send but they can send me all their emails. I like the place for their prices. Some strains completely suck and it was like breathing air. The staff is not knowledgeable at all. I should not know more than the staff, how can you answer my questions. Also watch on sale days I have had twice where I was overcharged. Dont know who is pocketing that money. I will only go here if desperate!
Jenny M.
1602870146
My Aunt is a patient here and I took her to one of her appointments and was thoroughly impressed with the professionalism, knowledge and customer service. Christopher is her favorite, and I can see why. He's great with the patients, helpful and his knowledge of products is profound.
david M.
1602176719
Tim was an amazing host he was very knowledgeable and had amazing customer servivce all dispensary employees should be as personable as Tim!
Cash
1602006685
Best dispensary that I have been to in Ohio so far. Chris was a great bud tender. He really took his time and shared personal experience and knowledge. Everyone was welcoming and nice. The storefront is super cute too.
Aloe Aloe T.
1600555417
First time writing a review, I will keep it short and simple.The atmosphere was great, bud was even better. Definitely worth the wait.
K W
1600554577
Really not sure why people talk about how your prices are lower than other dispensaries when after tax, your atm fee, and the fee my bank charged me for using your atm, the prices are the same if not higher. I feel rushed every time I’m in here. A dollar difference isn’t enough reason for me to switch dispensaries.
Clayton S.
1600549040
Convenient and fast service. Lots of super fun people working there.
Matthew M.
1600539582
Slow as ever. Never come to this place if your in a hurry. Minimal hour wait. Any other dispensary in ohio is quick and easy.
Michael
1600453563
Herbology has the biggest selection and the lowest prices of those in the Akron area (Bloom, The Botanist). They routinely have 60+ flower options where the others only have about 20-40, and in half my purchases I’ve been able to use a discount. The staff has also always been kind and amenable.
Kaitlin V.
1599935593
This place is awesome, high quality good prices. The staff is super nice, and knowledgeable! I'm not sure if some of these poor reviews are for another location?? If you haven't already you should definately check it out for yourself!!
Debbie R.
1599837882
Great energy, helpful and knowledgeable staff. I felt very welcomed. Pleased with everything I've purchased so far.
Wyatt S.
1599603312
Great staff. Very helpful and knowledgeable! I will definitely be back.
Magda M.
1599253551
Completely unprofessional - sold me a $65 package of resin, when I opened it up it was leaking inside the packaging everywhere. I called and they said they would exchange it, after wasting 30mins driving back they told me they can’t. Never coming here again.
Gary T.
1599017579
Very helpful staff and no pressure
Anita M.
1598920181
Staff is always friendly and very informative. They have a great selection of products and never disappoint!
Rockin B.
1598719834
Save your money and go to the botanist. This place is selling shady products. Another customer showed me a cartridge that they sold him and it was completely black and they kicked him out of the building for showing Me. What a joke. The security guard even took his mask off and got in the customers face. Completely unprofessional. He shouldn't have a job that requires any sort of cognitive function. Sarah the assistant manager is even worse.
Jagex -
1598719576
Awful customer experience. The cashier lied directly to my face and blamed me for their error. I thought all the bad reviews were mistakes untill I went to them. Parking is terrible, the security guards don't wear masks and just sits on his butt eating and looking at his phone. Never again
Darcy A.
1598543832
I went here at the end of July. They couldn't find any information about me in the computer. Something was wrong with my card. Most people would of said sorry we can't help. Lucky for me that Kelly was waiting on me. She felt bad for my situation and called to find out what the problem was. My doctor forgot to add my recommendation to the card. She explained what I needed to do to fix it. I returned yesterday so excited to finally be able to go into a dispensary. When they ran my card it came up with no information again. Kelly was there and remembered me so she said she would help me. She called the place in Columbus and was able to fix the problem for me and I was so relieved. I was able to buy my medicine that day. Herbology really cares about their clients. Everyone there that day was so nice and helpful making sure that I had a great experience and got the best medicine to make me feel better. This will always be my favorite dispensary. Prices are great and they have a large menu to choose from. The bud tenders are knowledgeable about the product. If you aren't being treated right at your dispensary then check out Herbology.
Craig E.
1597002525
Customer service was terrible. Ordered curbside and arrived at the location parked maybe 2-3 feet away from the curbside sign and proceeded to sit in my car for 30 minutes while on hold with them on the phone. Only after my husband called from his phone they finally picked up. So there security guard comes out and was condescending saying we didn’t park correctly. This was because we didn’t want to illegally park on a handicap ramp so they could see us on there poorly placed security camera. Never again
phillippe D.
1596675797
Pam was super helpfull this Is my second time coming there and it was probably the best experience I’ve had she really knew what she was doing
Mark
1594067563
Been going here since the day it opened. Loved it at first (great selection/friendly staff), however my experience has really gone downhill as of late. Menu has been pretty meh recently (mostly strains with low thc percentages), but what really shifted my opinion of this place is how rude & ignorant one of the staff members treats me. Seems like every time I go there this certain worker has a personal vendetta against me. Always gives me a hard time when I call and ask if they have any strains that are not on the menu on their website (which is never up to date). The rest of the staff is mostly helpful, but Botanist and Bloom blow them out of the water when it comes to professionalism. I’ve been going to these three dispensaries regularly for over 5 months and I can say with confidence that Herbology comes in last place.
melanie D.
1592619626
SO glad I found this place. Prices are amazing compared to another nearby one I've been going to for a while now, really happy to make the change over to Herbology from The Botanist.Everyone seemed pretty nice, although a little flustered but it was kinda busy. The one lady there printed out my medical card and laminated it for me and that was such a huge help because pulling it up on my phone a bunch is such a pain.Great selection, great prices, definitely recommend.
Chris W.
1592517329
Really nice people very clean . Very informative and knollageable
Tasmine E.
1588082064
BEST. PLACE. EVER! Not only was their staff EXTREMELY compassionate and super helpful, but they were SO knowledgeable, welcoming and friendly! The have a great variety and even better pricing (comparatively) I have been to almost all of the dispensaries around NEO, and this place is hands down the best! It should really be the gold standard. Even the manager was nice and funny and promised to keep the lowest prices possible!!!
KELLY G.
1587755946
I am a patient and work in the field of medical marijuana as well. I love Herbology's wide selection of product. They are always getting new products in and the staff is very educated
Stacy J.
1587068798
I’ll be honest it was very nerve racking at first but the girl at the front desk was the most knowledgeable I feel felt a little let down after meeting with the people to explain more once ur called back to choose but I had no clue just told them about my pain and anxiety and then they showed me on a iPad my options. Other than that the experience was very cool and very understanding and very organized. Clean. Would go back for sure. Prices weren’t as bad as everyone says they are.
Twiggy F.
1585764744
Shorty that helped me was very knowledgeable. Everybody seemed like good people. Staff at the front were helpful and nice. Butterfly Effect: Crushed Berries package lid does work properly for the employee that wanted to know.
Shaun K.
1585575378
Pretty new patient. Have been to a few dispensaries around the state. Herbology signed me up quick the girl was very nice. Two budtenders were there. Different registers but I was the only patient in the room. Both talked to me like they had personally meditated. Their experiences and thoughts on different strains which was cool. Good to have honest opinions , other places try to sell me on percentages and prices. Prices are a little bit lower than other places near by. Good selection too. Maybe my new local shopping place.
jeremy L.
1584395541
Loved herbology. Really helpful and extremely nice. First stop was great. Stopped in today to make a purchase and falls police sitting in the parking lot. Saw a huge hassle in the makings so I didn’t go it. Try again tomorrow.
Kelly S.
1584285443
Okay....Herbology Dispensary in Cuyahoga Falls, amazing experience! Let’s start with the awesome little lady at reception, she made my day, what a sweetheart 😊 she offered to print me out an actual copy of my card, which was great because I’m tired of pulling it up on my phone, first place that’s ever made me that offer, nice perk, thanks😊 I had a nice chat w my intake guy while he made me a profile, super cool dude! When I went in to make my selections (and man do they have some great selections 😄) I told my new friend what I was looking for and could he please do the work and w that I was able to purchase exactly what I needed! Love all my new friends at Herbology Dispensary Cuyahoga Falls Ohio!! They were awesome and I can’t wait to see them again, the kinda of peeps u want to hang out with. PeaceKelly
steve w
1584124905
EVERYONE THERE IS SO SUPPORTIVE AND WONDERFUL! They make you feel welcome and really care about your needs and you are in no way rushed, they want what is best for you and aren't there for the money, they are all AN ANSWER TO PRAYER, THANK YOU SO MUCH GUYS, LOVE YA
Chris
1583601941
Herbology had almost every cultivator, great and friendly staff. The staff took the time to get to know me. Prices are very good
Michelle H.
1583349348
Super helpful, friendly, and knowledgeable staff. Great selection of products. Warm and inviting atmosphere. Best dispensary in Akron by far!
1220 Buchholzer Blvd
Cuyahoga Falls, OH 44221
[
{
"close": {
"day": 0,
"time": "1700"
},
"open": {
"day": 0,
"time": "0900"
}
},
{
"close": {
"day": 1,
"time": "1900"
},
"open": {
"day": 1,
"time": "0900"
}
},
{
"close": {
"day": 2,
"time": "1900"
},
"open": {
"day": 2,
"time": "0900"
}
},
{
"close": {
"day": 3,
"time": "1900"
},
"open": {
"day": 3,
"time": "0900"
}
},
{
"close": {
"day": 4,
"time": "1900"
},
"open": {
"day": 4,
"time": "0900"
}
},
{
"close": {
"day": 5,
"time": "1900"
},
"open": {
"day": 5,
"time": "0900"
}
},
{
"close": {
"day": 6,
"time": "1700"
},
"open": {
"day": 6,
"time": "0900"
}
}
]
CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
Dispensary - OPEN
Curaleaf is a medical cannabis dispensary store located at 1220 Buchholzer Blvd in Cuyahoga Falls, OH 44221. They specialize in providing high-quality medical marijuana products to patients who have received a medical marijuana card from a state certified MMJ doctor.
Curaleaf offers a wide range of dispensary menu products including flower, edibles, tinctures, concentrates, and topicals.
With recreational cannabis now legal in Ohio, as this gets implemented Curaleaf in Cuyahoga Falls may also convert into an Adult Use Recreational Dispensary as well as support medical marijuana patients. Find out if you’re eligible today.
Patient Registration Form
Fill out the form to get started.
What People Are Saying
Based on 399 reviews
Psylock B.
1704223792
I would most defiantly recommend this place!! I have spoken to Troy about my concerns whether it’s with a certain strain or picking between sativa, hybrid, indica. More than helpful I must say! I’m a soft spoken nervous person when it comes to asking question but he was more than happy to answer everything! Very knowledgeable descriptive about every product he has showed me! He’s defiantly have recommend me good sativa products and I’m so grateful for his hospitality!! This location is very neat and nice!
daniel H.
1704220804
Cheapest smoke out there. Definitely recommend great customer service. 100 dollars an ounce pretty good price for me.
Pamela S. W.
1699358926
The product was fine but it was not a good experience overall. I went there after patronizing Curaleaf in another state for many years. This experience left me feeling like I won't go back.Since I'm new to the strains here, I was looking for some assistance with basic terpene content. To say the budtender was less than helpful would exaggerate her pissy attitude. By 930 am she was exhausted and in ill humor. She wasn't familiar with the products and had to go in the vault to read labels. 😳 Nobody I worked with at another dispo would be permitted on the sales floor until they knew the products. It was pathetic. And not helpful in the least. The front desk wasn't very friendly or helpful either. Why do they have such arrogant attitudes? I've never had an experience like this before at any dispo.I will check out other places due to this subpar experience. Hopefully this program has a few decent dispos with knowledgeable budtenders.order 367979541
Alexander
1698728843
order#367604015,date: 10/25/23 @ 9:08 AM, it does not list the guys name that served me . but he needs to go take basic customer service classes. If a customer is paying y’all 100-200 bucks in a matter of 5 minutes, they deserve to be treated a little extra. it’s ridiculous. I’m not dropping 5 bucks at walmart here so why am getting that level of customer service at a freakin medical dispensary??take some pride in your work and put out atleast a bare minimum effort to make customers feel comfortable while they shop . I will be calling curaleaf personally for a 2nd time to speak to the owner/manager directly and let them know about this jerk that served me . Full review below!bud tender was very passive aggressive when I asked 2 simple questions while making my picks. I asked if they had the products I saw online in stock at the store just to make sure everything was good. He just said “everything you see on your phone we have in stock” with a attitude like I was stupid for asking. I asked again minutes later at checkout if using a split payment with cash + debit card was allowed at their store, and again he replies with an annoyed look “we’ll take whatever money you got”horrible, horrible customer service at this visit and left a bad taste in my mouth even though I come here every couple weeks since it’s the closest to my house. Now so now I will be shopping elsewhere, I will be happy to inconvenience myself with a longer drive to avoid these problems at Curaleaf.moving on- they sold me a clogged “test lab creations” live rosin disposable that wouldn’t hit right out the bag , 30 bucks down the drain .. i understand it happens sometimes but it’s still not my job to make sure the product works correctly. it’s my job to stand in line and pay you money. that’s it. If my dealer sold me something that doesn’t work he’d make it right himself , just sayin. Called curaleaf about the problem and the guy answering calls just told me since it’s not their house brand they don’t deal with other brands defective products, even though they are taking the responsibility by actively selling them to us on a daily basis.
Scott M.
1697393617
Never will I shop here again. Prices are always higher. They are working some sort of scam with overcharging and refunding you to still be charged for the debit use. Pretty sure its illegal. Nor will I be yelled at for answering my phone for an emergency. Much better ways to handle it. I was not at the counter I was in the corner by the ATM clearly getting off the phone. Learn some respect. Treat people with respect. Blacklist me idc. There are plenty of dispensary around and they are opening more. I don't need you. You need the consumer.After just getting more annoyed at the audacity of this guy. I call the Manager and get referred to as "that guy" by a different associate. Clearly they are superior beings and their customer service is severely lagging.
Chris M.
1690165057
The best, most knowledgeable staff I have yet to encounter in any dispensary. This place also happens to have the best overall pricing in the area and that coupled with their frequent sales and unadvertised specials make this the best place to go for your medication needs.Also don't forget to ask questions pertaining to the products or the reason for your needs no matter what they are. It's really impressive how knowledgeable everyone is of the products available.
Sammie Jo L.
1689787697
Purchased 3 of the "Find" brand "Lemon Royal" 2.83g and opened them to see the 3rd bag was missing over 1g of flower when I contacted Curaleaf Corporate they said there's nothing they can do. I guess I will have to open every bag in the store. Thanks Curaleaf. The staff at the Cuyahoga Falls store are all amazing.
Elizabeth Billotti (.
1689701048
Staff very knowledgeable and friendly. Atmosphere is very friendly and relaxed. You don't feel like your in a bank vault like other places. Love their products and prices are over all lower than other shops. Definitely recommend 🙂
Callie S
1688245582
Curaleaf is a great dispensary. I don’t come here often because the line is always really long. 🙁 I like that they have a wide variety of products for every budget. The staff are pretty nice for the most part. I’ve had a couple bad apples in the past but I don’t hold it against them. I would just recommend they do something about their waiting area, because during busy times a line forms out the door and down the plaza it’s in. It’s particularly frustrating for the disabled and older folk who have to stand in the rain/cold etc I’m sure. I don’t let that influence my review though because it’s not the store’s fault. I’ve had many positive experiences and interactions here. And the most budget friendly dispensary in the area so that gets a 5 stars from me, while it is budget friendly the product is quality too. The Curaleaf shake is great iykyk
Audrey L.
1681071405
i always have a good experience here and always get good deals! they always make it easy for me with online ordering! the wait can be long sometimes but i always plan ahead in case there is a wait - almost every dispensery has a wait anyway. everyone is always super friendly and helpful when i come in! definitely recommend but make sure you set the time aside for the trip!
di M.
1680170921
I really like the staff here, I've gotten good advice about products. Prices are very competitive, wait times vary, and product varieties are fair/good. Some trips 10 min.. other times longer, like most places, but lately, unless you hit a rush, the wait is fairly good.
Linda P.
1678874325
The only good thing about this place is the prices. I do online orders every time cuz I live 30 mins away, and that's supposed to take priority and that's a lie. I was there watched everybody go into the back, then watched everybody come into the lobby and they called 3 people that came in after me before I got up and said something. It was bad enough I waited 20 minutes, just to see people that just got there get called before me. When you say online orders take priority then maybe you should start taking those people first.
Bennett C.
1675530729
It is comical how terrible they are here. Awful service and will happily make you wait outside in freezing weather. Only thing that gets customers in the door here are prices but when you're standing outside for 30 mins in the cold then come inside to employees playing games on their phones it makes you upset. Last time visiting this place. Competition will take you down. Pic is of employee playing game. Other employee checked us in while the lady kept playing games on her phone. Your store and employees are terrible.
Teenikka M.
1674326107
The manager with the purple hair is very rude told me I need to make sure I have enough money before coming to the dispensary! This place is a joke and needs new management immediately ‘ you have to wait in line outside for over an hour and when you get inside it will be another hour wait. Not worth it very rude and unorganized! You will get stellar customer service at Amplify, the botanist and bloom. No severe wait times and they treat their customers with the utmost respect!
Jennifer A.
1671317735
Staff is great and operate per their policy and procedure. But please caution 1-2 hours for weekdays and 2-3 on weekends.Ever since Curaleaf bought out Herbology I have noticed a significant decrease in speed. It has tripled and even quadrupled in wait time compared to a year ago.It's not worth it. At least set something up so patients don't have to wait outside in the snow, and can wait in their cars. Seriously, it's a joke to have to stand an hour in the weather (30 degrees) to wait another 1-2 inside.
Sara G.
1670438299
Just like the reviewer below they sold me defective product ( the exact same defective product the disposable Wedding Cake pen) and would not refund. I got approval from The Lab for refund and forwarded it to them and everything. They won’t respond. The staff is awful. Made me feel like I was trying to stick them up when trying to return product. I had a panic attack. Spend your money anywhere but here.
pooterdog2549
1668364902
This place will have the most deals and reasonable prices, but it isn't worth the wait times I've been here up to 2.5 hours one time and consistently over an hour any other.This place has the worst wait times youll ever experience. You can get on Disney rides faster, you could go to a pack restaurant get sat and eat faster, you could drive to Cleveland back and faster, etcSpend the few extra bucks and go somewhere else, unless you have hours to kill.
Jarrell S.
1668019826
Sold me a defective disposable pen by The Lab and wouldn't do anything about it. Gave me numbers and emails to try to see if they can do anything. well they don't, you sit on the phone for 3 mins then it says "goodbye" I agree with a lot of the comments here this places is bad but has good deals which is why I keep coming back but believe me if I don't have I wont. If you can skip this place.Wedding Cake [300mg](Disposable Pen)
Jamie G.
1660664624
Worst dispensary I have ever been to. Staff is often rude and today when I came to the dispensary they somehow made a mistake with my profile (apparently they created a duplicate?) and were not able to give me the product I ordered. They took a very long time to inform me of the issue and I ended up waiting for around a half hour only to leave with nothing due to a staff member's mistake. I have never had this issue at Bloom in Akron and would recommend going there instead or really any other dispensary.
Michelle M.
1659126272
Love this place! The staff is so helpful about the products. I found the perfect strain for me, with their help. If you don't have an online order, the staff will help you get the best deals without sacrificing quality. If you ever need the right medicine, this is the place
Keerie F.
1658774273
Giving 1 extra star because they always have the best product prices, and staff is always super nice. But if you hope to wait less than 1.5 hours for pickup then I would go literally anywhere else. 🤷🏼♀️
Julie B
1657767480
This used to be a great place. However due to lack of curbside and tons of orders, it has become a huge inconvenience. Even with an online order, you will wait a minimum of a half hour. Such a bummer
Stacy H.
1657736412
The staff has always been very helpful and kind. Sometimes there is a long line and wait time but it does move pretty quickly.
Kyle A.
1657604220
First time patients must come in, regardless of caregiver. I have a disabled patient and I am the caregiver. They refused to allow me to purchase without my DISABLED patient being there first.So what is the point of a caregiver again? I've never had this issue with ANY other dispensary. The person on the phone was insanely rude to boot.I wouldn't recommend this dispensary if you have other options. Lines are often 1 and half hours to two hours. Check-in is slower than any other dispensary I've been to, and I've been to most in the NE Region and Central OH. Herbology often has decent pricing, but the wait is not worth it.
Tabby M.
1656712702
Put in an order after closing to make sure i would have my product. Called the store, got told i would have my product after receiving a confirmation text for both the order being put in and that it was ready, when i got in i was told half my order wasn't available because they've just been putting orders together as we arrive. Whats the point of having an online order service when the items aren't even being bagged? The menu updates regularly, i put my order in IMMEDIATELY after closing so i know my product was there, and it should have been bagged and set aside like every other Despensery does. I waited for 2 hours just to get half of my order. Not the first time I've had a bad experience here either.
Jonathan C.
1656441565
Scheduled pickup time 2-230 still have to wait over an hour for my product something needs to change to get people through faster!I’m sure your losing business! Botanist is way faster as well as bloom
Turner S.
1656364106
This is THE WORST dispensary around. Do not come here if you have less than 2 hours to wait. They stopped curbside pickup so if you have any reason why you can't go in dont even bother trying. There is always a line and every time I come here I will wait 30 minutes, and it won't even move. Don't bother with this place. They will try to attract you with "cheaper" prices but you can get the same other places, just look for sales. The other dispensaries actually care about their clients.Edit: Every time I have come here I make an online order the night before and select a time slot, it doesn't matter, I still have to wait in line forever. The only benefit to doing an online order is guaranteeing your product.
Chris B.
1655800693
Seriously some of the most immature and rude people I have ever had the displeasure to encounter. Especially at the front desk. Hard to believe this is an establishment that works with the general public. It should be embarrassing for them that they act this way in any circumstance.Edited 6-21-22I have since returned to Herbology and they have done a 180 in terms of friendliness, attitude, efficiency. I was blown away with how much everything has improved and want to give them 5 stars for the accomplishment!!
srbauman111
1655566638
Not a great first experience. Not organized and took 40 minutes for them to tell me that my documentation wasn't good. I would recommend go 8 minutes down the road to the Botanist!!
Ted C.
1653822467
Absolute the WORST dispensary in the area. Waited over an hour... their customer service sucks! Asked the mgr why only one person working the front window. She said if I didn't like it I could leave and go somewhere else. That was good advice! Take it and avoid this place.. I won't be back! (Going back to Bloom 10 min away, it's MUCH better!)
Janixa C.
1653490999
The worse experience. My medical card had 1 digit off from the zip code. The O, so rude rent a cop made me go back out and change it then he canceled my order. It took me less then 5min to get it done. Which was no fault of mine I did not change my address the representative made this mistake. I walk back in and he had already canceled my order. I don't understand why it's so hard for this company to have common sense but they do not care about medicating anyone. They have no character and by far the worse dispensary yet. I want to give them a 0.
Nicole V.
1651955414
Their hours mean nothing. If the employees think they have to stay past closing at all they will close early and turn you away. They admit online orders are more important. If you value your time and money goto ANY OTHER dispensary but Herbology.
Jackie H.
1651876381
They have a lousy website! I was just turned away at 6:10 pm on Friday. They were only serving online orders only. However I have tried continually to register and the site asks for an apt. Number and I DO NOT HAVE AN APARTMENT! therefore it will not let me continue. CanPay- well it blows as well I tried 3 separate occasions. It will not connect to my bank. So exactly how do you online order? RIDICULOUS!!
Scott
1650370677
I've stopped going here for my mom's medication as the check in process is the worse I've ever experienced. Avoid.Adding an update. Went last week. The person who "helped" wanted to answe zero questions my mom had. I wouldn't go here if it was free!
Susan R.
1648641753
The staff is very friendly and nice. The products and prices are very good. Let me say, I had a broken hip over the winter. Herbology Dispensary took very good care of me. Seeing as I was not able to stand or walk very well, this dispensary took the time to have the manager come out to my car for a curbside pickup.The Bloom dispensary just said I have to wait like everyone else. On top of that the last time I had been into Bloom Dispensary the women at the front desk were very rude to me which I have not experienced before at any dispensary. I will never go back to Bloom Dispensary for these reasons. They are very unreasonable and could not care less about their customers. There’s more horrible stories about this place I can tell you but don’t have time. II stay with Herbology because they are good people and are good to me.PLEASE USE HERBOLOGY DISPENSARY, THEY ARE THE BEST!
Susan R.
1647534908
The staff is very friendly and nice. The products and prices are very good. Let me say, I had a broken hip over the winter. Herbology Dispensary took very good care of me. Seeing as I was not able to stand or walk very well, this dispensary took the time to have the manager come out to my car for a curbside pickup.The Bloom dispensary just said I have to wait like everyone else. On top of that the last time I had been into Bloom Dispensary the women at the front desk were very rude to me which I have not experienced before at any dispensary. I will never go back to Bloom Dispensary for these reasons. They are very unreasonable and could not care less about their customers. There’s more horrible stories about this place I can tell you but don’t have time. II stay with Herbology because they are good people and are good to me.PLEASE USE HERBOLOGY DISPENSARY, THEY ARE THE BEST!
RJS
1646174603
Never again! Website is difficult to navigate. Links don’t work. I ordered on line to pick up at the store in a specified time window. I was forced to wait in a SLOW line outside the store in the COLD RAIN. No indication as to where I might go to pick up an online order. Lobby had only 1 window open, even though there were 3 employees behind the window. Lobby limit was 4. I sneaked in as a 5th person because I am OLD AND UNWELL AND CANNOT STAND for more than a couple of minutes. I was kicked out to go back to the cold rain line. Masks are required even though there is NO state mandate. This store is managed by idiots.
Ktdyd 1.
1645123114
This is one of my favorite dispensaries to come to! The staff is always extremely helpful and polite (especially Zach). He gives great recommendations and moves the process through quickly. But I've also been to a few other ones and up to Michigan for purchases. They do get BUSY, plan for it! I always plan for at least an hour when going to ANY dispensary. I keep coming back to this one cause they know me and have really decent deals! Thank you!
Brendan P.
1644957759
This place always has the best deals for my medication and the best workers to help me with my needs. All the workers are super knowledgeable about all the products. They don't make me feel rushed at all! They take their time with me and make sure I have everything I need. I can't say enough good things about the workers...especially the security guard Nick. The way he looks at me just makes me feel welcomed and appreciated. He always tells me to have a good day and he just looks so handsome in his uniform. He really just feels my heart with joy. I would go back everyday just to see his face.Anytime I have ever had a problem with a transaction or a product the managers are AMAZING. Jess, Sage and Chris are the best.Why not 5 stars with all those good things? Well.. It's really upsetting how the workers are so stressed. I have heard things from customers saying that the upper management (above the managers I have mentioned) have no hospitality, no care for the humans that make the machine run. I am not sure if that is true, I really hope not. How could you not care about your employees in the cannabis world? How could you make your employees feel so low? Like I said, hope this isn't true. I feel like for 5 stars everything has to be the best. Everything needs to flow well. Everybody needs to love everybody.A big thank to call the workers there who have helped me. The best dispensary in Ohio. Hope to see you soon Nick xoxoxo.
Samuel C.
1644594400
Not a great dispensary. If they're going to make people wait outside in the cold, the least they could do is keep the line moving.More than once did people have to rely on random customers informing them there was capacity for people to come inside as the staff would rather just sit comfortably inside while people needlessly wait outside in the cold.The lines, too, of course, make online ordering a complete joke, because once you got there, you still have to wait upwards of a hour.Overall, not a great experience.
Scott
1643835126
I've stopped going her for my mom's medication as the check in process is the worse I've ever experienced. Avoid.Adding an update. Went last week. The person who "helped" wanted to answe zero questions my mom had. I wouldn't go here if it was free!
Amanda D.
1643227865
Wait times are outrageous. I know they're small and very busy but it shouldn't take 1-2 hours to make purchases. Especially when they only allow a certain number of people in at a time. The staff isn't overly friendly but they're not rude. Have never had issues with their products though.
Joseph P.
1642697869
DO NOT SHOP HERE! Absolutely the worst dispensary I have ever been to. The line Management is atrocious. It takes an hour or more for walk ins. Same day pick ups run out by 11. They no longer do curbside pick up. Do not come here if you can’t get an online order. Unless you have over an hour to waste. This a is my closest dispensary but I will be driving further to find another one.
Apex L.
1640949841
Disgraceful customer service . Illegal practices... Avoid this place! They don't care about YOU . This is not a medical facility it's a company with young unprofessional employees with no knowledge or self awareness .. let alone customer service skills or ability to do their job properly. Save yourself a trip don't support this company. They are beyond incompetent and professional and should have their licenses revoked !
code
1639945899
had great experiences here for over 2 years until they finessed me abusing their policy’s, you can’t show customer the product they’re buying in store so you make them sign off on it, then you don’t take it back when the customer gets home all to open and realizes it’s the wrong item!You sold me RESIN by putting it in the ROSIN category, How can i see the difference when i can’t handle the product and bud tender does not explain and show the difference is only verifying the strain name! really disappointed by the way you handle this situation for a longtime customer
Taylor P.
1639003099
Hands down it’s the best dispensary in the area. The staff is always so so nice, they have way better product at better prices than the others in the area. My only complaint is y’all need different chairs in your waiting room. As someone with multiple spinal injuries and severe chronic pain (and assuming most who come to the dispensary struggle with pain), the chairs in the waiting room wreck my spine and I usually end up standing. Which is a problem because im disabled and often can’t stand for long and as of late it is always packed!
Tim F.
1637795534
Where do I start. Let's start by saying the staff is extremely friendly and nice. They work very hard. Beyond that the experience I receive as a veteran user is down right frustrating. Your local dealer pry has better prices and treats you better less hassle just sayn.
Cristen Magree (.
1637760871
Great location and very knowledgeable staff! Can get very busy on the weekends but it's worth the wait or finding the right time to go (or go during the week when it's less busy). Prices are the best I've found and the location is extremely clean and efficiently run. Very safe.Took away one star because they've been late to open or closed early two times I've been there in the last 45 days but those were the only issues.Staff is very smart about what helps certain illnesses, had no issues getting what helped to start my year.
Josh K.
1637525710
Love the atmosphere of this dispensary. Even on their busiest days you can tell they operate with a flow and structure, and that's not something that can be said of other competing dispensaries. The staff has always been efficient, friendly, and genuine despite the increasing stress+demand due to the influx of patients AND country-wide employee shortage. Give these budtenders a raise! I will keep coming back!
Ren E.
1635775151
Best dispensary in the area. Friendly and well organized staff. They get you in and out in a organized manor. The pricing is the best in the area as well. This is my favorite dispensary!
E R.
1634431359
Always pretty quick and lowest prices in NE Ohio. They get busy like any other dispensary but I’ve only had to wait maybe 20 min. Bud tenders are super friendly. Very big waiting room. Overall experience is very enjoyable. Keep doing your thing!
James H.
1634412104
I used to have exceptional service at this place. I'm not sure what I encountered today. I've been going to this dispensary religiously for the past year. I had considered them my favorite for quite some time. I've never had an issue getting my medicine. However, today, after a year of service they decided to decline my medicine. I was told by a young lady who I recognize from another dispensary that my driver's license, which is a compliance license (compliance licenses require your FULL NAME) has the name Sr. on it, and my medical marijuana registration doesn't. I was told to contact the prescribing doctor which I saw as a huge inconvenience. I immediately went to another dispensary, and will continue to do that from now on. I've spent an ungodly amount of money with this facility only to be turned away after a year, for the smallest reason. They could have at least gave me my medicine and said, hey, next time you come please have this updated. For my experience today I can never return. It was embarrassing after waiting in that lobby for more than 20 minutes.
Caine A.
1633985517
The staff at Herbology are top-shelf. Helpful, friendly, and get you in and out. Very good about explaining everything! Their nurse clinician even contacted me to be sure I was being treated well. I've used other dispensaries, and Herbology is the absolute best. Worth the drive from anyplace!
nottekari
1633731413
Budtenders and staff are great and knowledgeable. They will make sure you have the right battery and write down your days for you, something nearby Bloom and Botanist don't do. As they use curbside, unlike the two other dispensaries mentioned, they use private security. The guards will often loiter outside directly in front of the doors and will be stubborn to move to let you in. I have had a couple experiences where they put their hands on me or another patient to hassle them. They also sit in the reception office in full view of patients' confidential records and information with their phones out.Definitely not the first dispensary experience to have in Ohio, it'll make you worry if all dispensaries are like this. They are not. Either need to do away with curbside or find a different sec. company. If you visit because they allow card transactions, Bloom has just announced they're doing this soon also.
Teagan W.
1633605156
I was sold a defective Cartridge. After I came to the store for a refund I was assured at the front desk I could get the cartridge swapped for a replacement. I was then told to email the cartridge company for a refund however since the product had been used I couldn't ask for one. All in all I was sold a defective Cartridge and passed off by the dispensary. I have never returned a product to a dispensary before so I'm disappointed with how they handled this.
Teagan W.
1633553261
I was sold a defective Cartridge. After I came to the store for a refund I was assured at the front desk I could get the cartridge swapped for a replacement. I was then told to email the cartridge company for a refund however since the product had been used I couldn't ask for one. All in all I was sold a defective Cartridge and passed off by the dispensary. I have never returned a product to a dispensary before so I'm disappointed with how they handled this. Also this is the only dispensary in my area I have yet to make a good connection with staff. On a good note, I was given a used battery for my troubles so that was nice but in my opinion not enough to cover what happened. I feel it's a shame this dispensary is now one I will avoid.
Drews GM G.
1632586338
I'm new to the dispensary world. Only been there a handful of times but have had a good experience each time. Was helped by Josh twice now , he is very nice and very helpful rare to find in customer service these days. Only thing I can criticize is more parking.
moved B.
1631560898
This place is great, and the dispensary I choose. They are lways clean. Online menu is up to date, the employees are all very friendly and have been able to answer any questions I have had. (I was a patient in Colorado for years...) Most of the customers have also been friendly... Prices are always great here.
Kylie
1631141780
Great place! Reasonable prices. I'd recommend this place. Joshua was very friendly and polite.
Mark A.
1630514735
Should be a more diverse environment. All these racial tensions got to end who cares what color you are. Treat humans your customers like family. We are all one race. Hire more than just one race fr. It’s crazy to see it still existing
Tim F.
1627931936
Where do I start. Let's start by saying the staff is extremely friendly and nice. They work very hard. Beyond that the experience I receive as a veteran user is down right frustrating. I'm a concentrates user. I had to get used to the extremely high prices and the total lack of consistency once you find a product that works for you. Usually once its gone you'll never see it again. The sale days make it a very unpleasant experience also. The store is always picked dry from the first day of the sale. Along with that I receive my product stored upside and leaking out through the threading constantly. They offer no compensation let alone even trying to get someone to acknowledge it. Your not aloud to check it before you leave. I see things like 10 dollar grinders being sold for 75 dollars. An 1/8 flower takes more days off your prescription than a gram of concentrates do. In Ohio they sell 1/10 not 1/8. For someone that's comes here for anxiety relief it sure is frustrating experience. Everything they do is all about manupulation of the consumer
Heather A.
1627488951
Fastest, friendliest dispensary I've been to.Prices always competitive. Look at the menu early for deals
Samantha D.
1627081442
Great place. But need to change the time. To new patients. 630 and everyone else 645 us and another person who drove 1hr were just turned away
Flavor F.
1626546526
Weak customer service. I purchased a vape cart today and specifically asked the bud tender to confirm it was. 510 cart, which he did. When I got to my car I saw it was a luster pod. I went back in but they wouldn’t exchange the product because I had signed for it. We’ll, I only signed for it because their employee confirmed it’s what I asked for. Bloom will be getting all my business moving forward. They have better prices, selections, and it feels a lot less “ghetto” when you walk in the front door. So to summarize, they lost a customer over one pod.
Jesse K
1623605110
By far one of the best dispensaries in North East Ohio. The staff is very friendly and knowledgeable about the products they carry. Their prices are very competitive. They have weekly deals too! It's nice to go to a place where the employees are passionate about what they do. Keep up the great work guys!!!
John S.
1623589135
Great staff and great prices. I'd like to give a better review but probably the worst place to get what you want when you want it. They never have my flower in stock, the other high price places always have it in stock. Get it together please!
hearlin W.
1621780722
This dispensary is one of the worst. The online ordering has never worked for me and on a few occasions they were out of the product I wanted. I asked to speak to the manager and he wS very rude. Instead of trying to help me he told me that there was something wrong on my end. They are the only dispensary that doesn't allow me to order over the phone. An hour drive to not get what I want terrible. I asked for the corporate number and no one there knew it! The cashiers are nice but clueless.i have had a license since the start of the program. I have gone to dispensaries all over ohio and other states. By far one of the worst.
Keirston M.
1621125215
The people here are awesome! In particular a young lady named Shatina very sweet girl that will go above and beyond to help someone. Bless her heart SHE DESERVES A RAISE!
T C
1620331475
The staff is wonderful, friendly & extremely helpful. The only negative is the frequency in which the get items in. I find a product that works like capsules or RSO oils, then you don't have it in stock again for several weeks or ever again. I see a lot of lower dose products that don't always work for medical patients that have a higher tolerance/ more severe pain.
Ashley B.
1620104269
I have found that they have the best prices out of the 3 akron locations I visit. They also have a good selection always.
michael C.
1618932838
I've been a customer for one year. A great place to purchase tincture, except for today. I was told their supply had run out. I understand I should have checked online. My reason for the 1 STAR rating for today is based on the fact that neither the cashier or person at the check-in took the time to say, "We are sorry for the inconvenience." It appears customer service has gone by the wayside. Sad.
Secret Bunta (.
1616017288
Had my first ohio dispensary experience here today and it was an excellent one. Was quick and easy, establishment was clean and professional, product is great. Was helped by Joshua C who was a huge help in just providing answers to any questions I had. Friendly staff all around!
Kylie
1615130871
Love coming here. Great selection, friendly and helpful staff and the curbside pickup option is awesome. The lobby/waiting area is really nice too.
Chandi C.
1615072050
Decent selection. Good sales. Friendly and knowledgeable staff. Order online and pickup curbside or in the store. Waiting area has a RN who can answer questions
Nicholas K.
1612307924
An incredible experience from start to finish. The staff at check in always display a positive attitude and answer any questions you may have. Dr. Elizabeth in the waiting lobby has outstanding and is a point of difference at Herbology with her warm kindness. In the dispensary itself, the staff is impressively knowledgeable and the product is not only above average but so are the prices. The security personnel are amazing and make you feel safe at this location. You will NEVER feel burdensome by the employees at Herbology and I find I leave happier than when I arrived. Truly an impressive place with even more impressive people.
Dylan
1612281874
I've gone to At least four different places here in Ohio this is by far my favorite place. A lot of places couldn't even answer simple questions for me when I come here I get all the answers I need. Would I recommend herbology to anyone yes absolutely everyone in fact.
mike G.
1609893745
Simply the best dispensary on Northern Ohio. Best prices, best service. Best people and most knowledgeable. Take a chance try some place new. You won't regret it.
Brent R.
1609451917
I have always had good experiences here, but today, that all changed. I was able to place an order online, I worked until 4:00, went to go pick up my order (they are open until 5:00 today. I made it there around 4:30, and was told that I was not able to pick up my medicine because they were not accepting customers after 4:00. Communication is key, and if you can text me to let me know my orders ready for pickup, surely you can’t text me to let me know that I can’t pick up my order. Extremely unprofessional. Happy 2020!
Nick R.
1608342882
Friendly and knowledgeable staff! They have great prices compared to other dispensaries. My first time going they even printed and laminated my medical card. I highly recommend going here!
John P.
1607388012
I’m new to the Herbology dispensary but so far my favorite! They give disability patients extra discounts on top of my discount already! I want to give a shout out to Elizabeth, consultant for the firm. She reached out to me and we set up a consult in the facility with my caregiver. We discussed my health issues and came up with a good mixture to help my pain management. I recommend this dispensary because staff is excellent! Great customer service and they are very efficient and professional. Thank you Herbology, my favorite dispensary so far! , John
Melanie W.
1607187989
I absolutely love this dispensary! when I first got my card I was very confused and didn’t understand how a lot of things worked I was very ignorant to marijuana to say the least I’m not sure who the lady is in the front! she’s always on the couch, for as many times as I’ve been there I don’t think I’ve ever formally introduced myself to her that’s very rude of me! she’s definitely an angel she’s kind patient and loving she’ll take the time to explain anything that you need if you take the time and listen she direct you to resources to educate yourself! I absolutely love the staff they’re well educated personable funny it’s just an all-around amazing experience!
Dilan P.
1605828927
This place is one of the best if not the best of the dispensaries. I recommend you start out here if it's your first time buying to get all of the information you need. It has the most medication options I've seen in the Akron area with multiple different payment options too!
steve w
1603818025
EVERYONE THERE IS SO SUPPORTIVE AND WONDERFUL! They make you feel welcome and really care about your needs and you are in no way rushed, they want what is best for you and aren't there for the money, they are all AN ANSWER TO PRAYER, THANK YOU SO MUCH GUYS, LOVE YA was just there today again and Chris was amazing, super patient and knowledge based advice, thanks so much, AMAZING staff , love them all
Chris B.
1603381751
Management is poor. I have sent several emails about my bad experience there. I only contacted them about 1 of the few times. The worst is when they have you wait for an 1 1/2 hours to be seen. They keep letting people in knowing there are over crowded with people standing in the waiting room since 5 seats were not available for those who stood. After this they closed and I was not able to be seen. The worst part is that I watched people come in after myself and others and they went in before those of us waiting an hour or longer. Management can not even respond to emails send but they can send me all their emails. I like the place for their prices. Some strains completely suck and it was like breathing air. The staff is not knowledgeable at all. I should not know more than the staff, how can you answer my questions. Also watch on sale days I have had twice where I was overcharged. Dont know who is pocketing that money. I will only go here if desperate!
Jenny M.
1602870146
My Aunt is a patient here and I took her to one of her appointments and was thoroughly impressed with the professionalism, knowledge and customer service. Christopher is her favorite, and I can see why. He's great with the patients, helpful and his knowledge of products is profound.
david M.
1602176719
Tim was an amazing host he was very knowledgeable and had amazing customer servivce all dispensary employees should be as personable as Tim!
Cash
1602006685
Best dispensary that I have been to in Ohio so far. Chris was a great bud tender. He really took his time and shared personal experience and knowledge. Everyone was welcoming and nice. The storefront is super cute too.
Aloe Aloe T.
1600555417
First time writing a review, I will keep it short and simple.The atmosphere was great, bud was even better. Definitely worth the wait.
K W
1600554577
Really not sure why people talk about how your prices are lower than other dispensaries when after tax, your atm fee, and the fee my bank charged me for using your atm, the prices are the same if not higher. I feel rushed every time I’m in here. A dollar difference isn’t enough reason for me to switch dispensaries.
Clayton S.
1600549040
Convenient and fast service. Lots of super fun people working there.
Matthew M.
1600539582
Slow as ever. Never come to this place if your in a hurry. Minimal hour wait. Any other dispensary in ohio is quick and easy.
Michael
1600453563
Herbology has the biggest selection and the lowest prices of those in the Akron area (Bloom, The Botanist). They routinely have 60+ flower options where the others only have about 20-40, and in half my purchases I’ve been able to use a discount. The staff has also always been kind and amenable.
Kaitlin V.
1599935593
This place is awesome, high quality good prices. The staff is super nice, and knowledgeable! I'm not sure if some of these poor reviews are for another location?? If you haven't already you should definately check it out for yourself!!
Debbie R.
1599837882
Great energy, helpful and knowledgeable staff. I felt very welcomed. Pleased with everything I've purchased so far.
Wyatt S.
1599603312
Great staff. Very helpful and knowledgeable! I will definitely be back.
Magda M.
1599253551
Completely unprofessional - sold me a $65 package of resin, when I opened it up it was leaking inside the packaging everywhere. I called and they said they would exchange it, after wasting 30mins driving back they told me they can’t. Never coming here again.
Gary T.
1599017579
Very helpful staff and no pressure
Anita M.
1598920181
Staff is always friendly and very informative. They have a great selection of products and never disappoint!
Rockin B.
1598719834
Save your money and go to the botanist. This place is selling shady products. Another customer showed me a cartridge that they sold him and it was completely black and they kicked him out of the building for showing Me. What a joke. The security guard even took his mask off and got in the customers face. Completely unprofessional. He shouldn't have a job that requires any sort of cognitive function. Sarah the assistant manager is even worse.
Jagex -
1598719576
Awful customer experience. The cashier lied directly to my face and blamed me for their error. I thought all the bad reviews were mistakes untill I went to them. Parking is terrible, the security guards don't wear masks and just sits on his butt eating and looking at his phone. Never again
Darcy A.
1598543832
I went here at the end of July. They couldn't find any information about me in the computer. Something was wrong with my card. Most people would of said sorry we can't help. Lucky for me that Kelly was waiting on me. She felt bad for my situation and called to find out what the problem was. My doctor forgot to add my recommendation to the card. She explained what I needed to do to fix it. I returned yesterday so excited to finally be able to go into a dispensary. When they ran my card it came up with no information again. Kelly was there and remembered me so she said she would help me. She called the place in Columbus and was able to fix the problem for me and I was so relieved. I was able to buy my medicine that day. Herbology really cares about their clients. Everyone there that day was so nice and helpful making sure that I had a great experience and got the best medicine to make me feel better. This will always be my favorite dispensary. Prices are great and they have a large menu to choose from. The bud tenders are knowledgeable about the product. If you aren't being treated right at your dispensary then check out Herbology.
Craig E.
1597002525
Customer service was terrible. Ordered curbside and arrived at the location parked maybe 2-3 feet away from the curbside sign and proceeded to sit in my car for 30 minutes while on hold with them on the phone. Only after my husband called from his phone they finally picked up. So there security guard comes out and was condescending saying we didn’t park correctly. This was because we didn’t want to illegally park on a handicap ramp so they could see us on there poorly placed security camera. Never again
phillippe D.
1596675797
Pam was super helpfull this Is my second time coming there and it was probably the best experience I’ve had she really knew what she was doing
Mark
1594067563
Been going here since the day it opened. Loved it at first (great selection/friendly staff), however my experience has really gone downhill as of late. Menu has been pretty meh recently (mostly strains with low thc percentages), but what really shifted my opinion of this place is how rude & ignorant one of the staff members treats me. Seems like every time I go there this certain worker has a personal vendetta against me. Always gives me a hard time when I call and ask if they have any strains that are not on the menu on their website (which is never up to date). The rest of the staff is mostly helpful, but Botanist and Bloom blow them out of the water when it comes to professionalism. I’ve been going to these three dispensaries regularly for over 5 months and I can say with confidence that Herbology comes in last place.
melanie D.
1592619626
SO glad I found this place. Prices are amazing compared to another nearby one I've been going to for a while now, really happy to make the change over to Herbology from The Botanist.Everyone seemed pretty nice, although a little flustered but it was kinda busy. The one lady there printed out my medical card and laminated it for me and that was such a huge help because pulling it up on my phone a bunch is such a pain.Great selection, great prices, definitely recommend.
Chris W.
1592517329
Really nice people very clean . Very informative and knollageable
Tasmine E.
1588082064
BEST. PLACE. EVER! Not only was their staff EXTREMELY compassionate and super helpful, but they were SO knowledgeable, welcoming and friendly! The have a great variety and even better pricing (comparatively) I have been to almost all of the dispensaries around NEO, and this place is hands down the best! It should really be the gold standard. Even the manager was nice and funny and promised to keep the lowest prices possible!!!
KELLY G.
1587755946
I am a patient and work in the field of medical marijuana as well. I love Herbology's wide selection of product. They are always getting new products in and the staff is very educated
Stacy J.
1587068798
I’ll be honest it was very nerve racking at first but the girl at the front desk was the most knowledgeable I feel felt a little let down after meeting with the people to explain more once ur called back to choose but I had no clue just told them about my pain and anxiety and then they showed me on a iPad my options. Other than that the experience was very cool and very understanding and very organized. Clean. Would go back for sure. Prices weren’t as bad as everyone says they are.
Twiggy F.
1585764744
Shorty that helped me was very knowledgeable. Everybody seemed like good people. Staff at the front were helpful and nice. Butterfly Effect: Crushed Berries package lid does work properly for the employee that wanted to know.
Shaun K.
1585575378
Pretty new patient. Have been to a few dispensaries around the state. Herbology signed me up quick the girl was very nice. Two budtenders were there. Different registers but I was the only patient in the room. Both talked to me like they had personally meditated. Their experiences and thoughts on different strains which was cool. Good to have honest opinions , other places try to sell me on percentages and prices. Prices are a little bit lower than other places near by. Good selection too. Maybe my new local shopping place.
jeremy L.
1584395541
Loved herbology. Really helpful and extremely nice. First stop was great. Stopped in today to make a purchase and falls police sitting in the parking lot. Saw a huge hassle in the makings so I didn’t go it. Try again tomorrow.
Kelly S.
1584285443
Okay....Herbology Dispensary in Cuyahoga Falls, amazing experience! Let’s start with the awesome little lady at reception, she made my day, what a sweetheart 😊 she offered to print me out an actual copy of my card, which was great because I’m tired of pulling it up on my phone, first place that’s ever made me that offer, nice perk, thanks😊 I had a nice chat w my intake guy while he made me a profile, super cool dude! When I went in to make my selections (and man do they have some great selections 😄) I told my new friend what I was looking for and could he please do the work and w that I was able to purchase exactly what I needed! Love all my new friends at Herbology Dispensary Cuyahoga Falls Ohio!! They were awesome and I can’t wait to see them again, the kinda of peeps u want to hang out with. PeaceKelly
steve w
1584124905
EVERYONE THERE IS SO SUPPORTIVE AND WONDERFUL! They make you feel welcome and really care about your needs and you are in no way rushed, they want what is best for you and aren't there for the money, they are all AN ANSWER TO PRAYER, THANK YOU SO MUCH GUYS, LOVE YA
Chris
1583601941
Herbology had almost every cultivator, great and friendly staff. The staff took the time to get to know me. Prices are very good
Michelle H.
1583349348
Super helpful, friendly, and knowledgeable staff. Great selection of products. Warm and inviting atmosphere. Best dispensary in Akron by far!
