Staff is always helpful and knowledgeable on product would give 5 stars but just not enough good sales and the house vapes aren't that great
I've been many times and never had any issues. I'd like to see higher levels in their flower. When I first started shopping here they consistently had flowere in the 35% range and now I have trouble finding anything over 30%. Friendly staff, clean, safe environment.Thank you for your response, and I'll definitely be in soon!Update**** WOW!!!! GREAT selection of high % flower. Found one at 38%!!!!! Thank you!!!
The buckeye relief flower has been usually over stemmy and leafy buds lately everywhere. Very disappointed on the quality. My home grown is just as good maybe even better. Alot of low THC flower, website needs improvement with details on what you're buying. Knowing the terpene quality is important. Absolutely love the employees and the environment here though I would absolutely recommend stopping in and checking them out
BAM is ok for what they offer. When given a terrible product to sell it's difficult to be great. Ohio has horrible quality when it comes to ANY and all concentrates. The prices for what they sell is laughably prohibitive. Coming up with their own weight measurements just to control this product. The extraction method leaves every product made from it tasting horrible. Concentrates, no matter how pretty (or aromatic or even flavorful), burn down to a black, soupy, unpalatable puddle, wasting over half of your intended dose. Flower isn't flushed properly. But who cares?! Ohio made a profit and you got a headache!
The buckeye relief flower here is usually over stemmy and leafy buds. Very disappointed on the quality. My home grown is just as good maybe even better. Alot of low THC flower, website needs improvement with details on what you're buying. Knowing the terpene quality is important.
The people here are so friendly and fun, but also super knowledgeable and helpful. They are quick to help educate those of us who are not as in the know, always recommend great products, and often have awesome sales! If you haven't stopped by, highly recommend it. There's even curbside service available once you're an established patient. Very convenient. 10/10
I've been many times and never had any issues. I'd like to see higher levels in their flower. When I first started shopping here they consistently had flowere in the 35% range and now I have trouble finding anything over 30%. Friendly staff, clean, safe environment.Thank you for your response, and I'll definitely be in soon!
Used to shop here, then realized they are shady.. posted a review regarding my experience with them and since then I have been banned from the store. Upon asking the manager why i was banned from their store they told me because of my review. So much for civil rights and my freedom of speech. This dispensary is awful. The staff is always rude and in a bad mood. If you’re looking for a great experience, great products and great pricing go up the street to The Citizen by Klutch. It’s worth it.RESPONSE TO OWNER-Not sure how me writing an honest review calling the staff out on holding products for themselves is interfering with the privacy and protection of the staff unless they are not following the law. I have pictures and conversations with multiple employees stating they received their Klutch bags from BAM Elyria before it was even released. I have found MUCH better experiences with other dispensaries and would never shop at body and mind again. Just thought other people should be aware of the shady things they do.
Great dispensary, friendly helpful staff. I personally like the selection of brands they carry. All around happy BAM is the closest shop near me
Outside the store is nothing special. It’s a small warehouse type building. The inside reception area is small but clean. Staff were friendly. Once they take you back, the menu and items on display are quite well done. Very esthetically pleasing. only reason I’m giving them three stars out of say four or five is because of all of the types I mentioned that I would like to purchase, they had none of those.
First experience was great felt like VegasSecond, the female red head security is the rudest has the biggest attitude and takes her “security job” way too serious! Thank you very much for giving me even more anxiety of going inside.Curb side way less of a hassle and you don’t have to worry about security being petty! Curbside is only Noon-7p
A little on the pricy side but not too terrible. You definitely want to check their website and go on days they have a special on what you want. The staff isn't that knowledgeable about the product like at Rise. When I go to rise, I learn everything I need to know. I can't ask questions at BAM because I don't get any helpful answers. Honestly the security guard seems like more of a waste of time than anything helpful. They really just sit there on their phone the whole time and talk to the receptionist. They have a very decent sized menu though. Rise runs out of special items but BAM seems to have a good supply.
I've been a loyal customer here for 2 years now but when I tried to place my order today I was told I was banned. When I asked why, she said she was unable to give me a reason so I'll be taking my money and my business elsewhere. It's their loss, not mine. Just thought people should know how they treat their loyal customers. Edit: It's been months since my review and no one has reached out to me like their reply says. So glad I don't go here anymore. I go to RISE and they are friendly there and have way better prices and selection.
Love this place! Friendly, helpful staff and great specials as well as everyday prices!
I worked there as a security guard there and everyone was so very respectful and nice and so FREAKING AWESOME I'm so happy to actually get to with these people and even the customers were highly polite and everything... if I could give them more star rating than a five then I would so happily do it...
They don't have any good deals on flower,nobody wants to pay $40 for 2.8g,I did curbside pick up and waited 45 mins for them to come to my car not to mention 2 other cars pulled up after me for curbside and was greeted beforeme,I called the store as soon as I got there they said they would be right out lol 45 mins later this store would have more business if they cut the prices down and focused more on customer service alot of my friends and family are taking our business elsewhere
The most premier customer service experience, paired with a tremendously relaxing & welcoming atmosphere inside; allows pharmacy consultants to create a plan of care for the cannabis patient that simply cannot be duplicated. BAM treats each patient with the kind of focus & dedication needed to eliminate the stigma associated with the medical cannabis industry. The entire staff should be extremely proud of how hard they work & commended for their dedication.
Most flower is priced at $420per ounce lololol. Give me a break. Ownership/management has no clue how to set deals and prices. Losing ridiculous amounts of customers to Rise in Lorain and Lakewood because of inability to compete with prices and selection.Look at how dumb their weekly/daily deals are lol. For a mere 20% off of ANY flower, they could increase their customer traffic by double per day.Imagine being a dispensary and not having the foresight or intelligence to know you should ALWAYS HAVE A DEAL ON FLOWER EVERYDAY OR PEOPLE WILL GO ELSEWHERE.Now instead of coming to make a purchase today at BaM Elyria, because they lack any deals, instead of getting my money they got no business and a 1 star review instead. Brilliant business strategics.On my way to Rise Lorain for their flower deals.
Staff is almost always awesome and friendly. Selection has been less than average lately. The sales are kinda shotty. Will have a supplier on sale but only carrying 3/4 products from said supplier. Vendor will be on site the day of the sale. Then the next day suddenly they have all kinds of products from the vendor but the sale is now over with. How convenient. Also, website is trash. Doesn’t work half the time. And often does NOT reflect accurate inventory
I've been a loyal customer here for 2 years now but when I tried to place my order today I was told I was banned. When I asked why, she said she was unable to give me a reason so I'll be taking my money and my business elsewhere. It's their loss, not mine. Just thought people should know how they treat their loyal customers
They can get the 2 cause they have sum good deals sometimes. but their website is awfully set up my sign in wouldn’t work so I called to reserve my pack instead. After I drove 45 mins and am about to pull in I get a text saying that the person at the front didn’t realize they were out and they were sorry for the inconvenience. I still can’t understand how this makes sense considering it said they had it in stock I just wasn’t able to sign in and the person at the front reserved it for me. Sounds like they just didn’t think I was coming and sold it.
Website is very confusing menu won't load. Is the "Cleveland" location in Elyria? Or is the website just redirecting me. Also tried to look up locations near me. That did not work either. Very confusing. Thank goodness I have other choices.
If you're a potential customer here PLEASE do yourself a favor and call ahead to make sure their internet is working. Very nice people and professional but it's ridiculous how often their computer system drops. Three times I've gone and their internet is down and the store was closed.Get a backup cellular hotspot or something already. It's not like there's tons of dispensaries everywhere. To drive all that way and be turned away three times now is messed up big time
Went to Body and Mind last Sunday. Great experience. Great staff. Don't believe all the negative comments. They're not true and are railroading an otherwise awesome dispensary of it's good name. Like a terrible dad joke, I'll be Bach.....
If this is your only dispensary option I feel sorry for you. Small selection and mediocre service and high prices. You can do better literally anywhere else.
Very friendly and knowledgeable staff. I can always find something I need.
Don’t waste your money. The bags are stapled so you can’t see what you are buying and you can’t dispute purchases which means they can literally sell you anything and you can’t return it. ✌️
They have totally made it a much better experience. Annnnnd they take cards and cash AGAIN!Thanks for the late Hrs
Informed and nice people working. Comfortable to be there too
I'm always delighted at how quickly and efficiently they work...its a small business, but they know what they're doing...my only complaint is how off the cuff it is over in that business district.
Decided to try BAM in Elyria. Upon ringing the video intercom, received indecipherable mumbling instruction. Turned out I'd been asked to hold my card up to the camera. Once inside, employee at counter (white male, 20s, beard/mustache and long black dreadlocks) took my ID and passed along a new patient form to complete. Form requested redundant information (email, phone, etc.) as well as medical reason for card(!). I explained that I was not comfortable passing along private medical information; he replied that he could already see the info from looking up my card(?). I hadn't known there'd be a quiz. I told him again that I was not putting my medical info on the business' form and I would just be leaving. Despite me leaving, he made no effort to return my license. Had to drive back to BAM an hour later. When I did return, employee and security gleefully pointed out that I did, in fact, end up returning. Won't be returning - Michigan or Lakewood for me.
I have visited this dispensary twice and I have had extremely pleasant visits both times. The staff are very eager to help guide new patients and first time visitors in finding exactly what they are looking for to fit there needs I highly recommend stopping here and giving them a try you won't be disappointed!!
It’s a place to get legal scientifically grown weed….do I need to say anything else ?
In a steady downhill slide. Last week I drove there to be turned away at the door 2 hours before closing because they wanted to close at 7. The prices are "ok" but the selection is getting smaller and smaller. When every other dispensary has 10x their menu. Their customer service has gone way down too... SAD
Nice staff but 10 times as slow as rise even with pickup order. I’ll drive the extra 5 minutes to rise to not have the headache of slow service.Would have put up with the wait times though...It lakes literally 2 minutes to change your hours on here. Would be nice to not drive out of the way for a locked building at 7 when it says you close at 9 online and your door.
Sent out text messages to notify curbside pickup users that they'll be closing early, no worries. Get in and curbside is not available so I have to wait in line for order. They also don't take credit cards but say they take card.
One of the Best in the West ! A great little gem of a place. Quality over quantity, they have excellent products but do not carry a wide range of average goods. But above all, the staff is very knowledgeable, most competent. patient and compassionate while assisting you. They have a nice vibe there, decent sales on specific days and are super cool about supporting local causes in Lorain County. Highly recommended
This is the Internet, and while this business certainly doesn’t respect me, and this business deserves zero respect, I respect myself enough not to fully disclose the issues involved in this matter.After about six weeks of issues, on 09/24/2021, I posted a one-star review. No words, just one star.After all, I’ve been dealing with numerous employees, and someone claiming to be the manager, in regards to the issues, so a one-star rating should come as no surprise to them.However, on 09/25/2021, “the owner” posted:“We're sorry to hear you didn't have a good experience. If given the opportunity, we'd love to make it up to you!”Thinking they’re truly looking to help, on 09/25/2021, I attempted to reach a resolution.However, it turns out their words are only for show, here on Google Reviews.This business has done nothing to correct their issues, let alone “make it up” to me.A number of people on here have legitimate complaints about this business.I have filed a complaint with the Ohio Board of Pharmacy, as anyone can.Unfortunately, Google Reviews doesn’t allow hyperlinks, so here’s how you file a complaint:Google “Ohio pharmacy complaint”.Click on the link that says “State of Ohio Board of Pharmacy”.(It will be a . gov website, and the first line of the description says “State of Ohio Board of Pharmacy Complaint Form)Fill that out, and make sure you see the “Complaint sent successfully” box at the end.
Not a great place to go. Little selection, only 20% off for Veterans. Rise dispensary’s offer 30% and the customer service is so much better. The front desk gentleman is very off putting and cuts you off when you are trying to show your ID. I have been coming here for 2 years, even before it was Body Mind, the staff in the back is incredible but the front desk is so intolerable. The security guards that they have are always smoking cigarettes by the building and odor fills up the front from their clothes. I talked with Nate the manager (who is very kind) about how rude the front desk gentleman is and I feel he was handling the situation very well. The sound barriers are not efficient and you can hear everything from the back in the front. I knew the front desk gentleman could hear everything because it echos. As I was walking out, instead of just deescalating the situation, the gentleman at the front sarcastically and, over animated… told me to have a nice day. Yes, the words he spoke were kind, but his tone was condescending and was passive, He played it off to his manager and said “she got offended when I told her to have a good day.” Like he didn’t do anything wrong, and honestly I’m just disappointed and insulted, because it wasn’t what he said, it was how he said it.This kind of service while trying to pick up your medicine that you pay so much money for, is really unacceptable, and no other dispensary is like this. I have given this place and people nothing but respect, as I know retail can be brutal. However, this is unacceptable. You should just drive a little further up to Cleveland to the dispensaries they have there.Go to RISE. They are cheaper, nicer, and have better quality.
They hold product for their own employees and don’t release to public menu until they get what they want from vendor drop offs. They play dumb when you call in and yet little do they know, I know the person who drop product off and have inside scoop of when it’s delivered. And they still try to lie about have certain product when I know for a fact it was their already. This has to do with all employees in this facility. Down to the managers to he bud tenders to the receptionist. They all get it first before they post it the public patients. Do not support this store or the ownership here.
I've been coming here for close to two years. Comfortable environment + Great service. Super friendly people including curbside. Knowledgeable about products. Shopping online has been a big blessing.Curbside is a breeze, quick & same friendly service. Clean building and nice parking. People driving in & out of parking lot are always mindful of each other as we all have the same goal. Highly recommend this dispensary. I do wish they'd push out more texts or emails for info on events or productike they used to.👍🏼👍🏼
This was my first time to a dispensary and it was incredible. The outer room reception was small but efficient. The inner room was mind blowing (literally and figuratively) with a large selection of products. I got there a little late in the evening and didn't get a chance to peruse the variety but plan to go back just to browse and learn more about their offerings. What I did purchase was WAY better quality than I anticipated.For a first time visit, I was pleasantly impressed.
Still feels like a strip club, sadly. There's a wider range of products than most other dispensaries in Ohio. However, due to the website only showing generalizations, and not actually showing a product lineup of current available products, it's very hard to find out what they have without actually going there. Rise has them beat on the website aspect, for sure. And since it's Ohio, it's not different stuff than the other dispensaries, just usually a slightly wider range to work with.
There’s no way to see their menu online so when you call and ask you get this black dude at the front desk who is the rudest most unhelpful employee of any business I’ve ever been to ever in my life. I stopped going here because of how rude this gentleman was and I spend $300 a week here. it’s a shame because everyone else in the facility is awesome and very nice. Hopefully he gets fired and changes his attitude at his next job!!!
No way to see their menu online, and whenever I call in to ask about something there’s always somebody having a bad day being rude on the phone. They keep telling me to go to bamorderonline.com but it just says contact us for more info about the product. Would recommend the botanist or rise over this place, better customer service and you can actually see their menu online!
Great location and amazing staff! They have some of the best in the state and are relatively cheaper than other dispensaries. They have daily deals too!
After trying every dispensary within 2 hours of cleveland for months, this is the only one I continuously go to. The staff is always friendly, knowledgeable and respectful. They've gone way out of their way to help me where other dispensaries would have sent me on my way to figure it out. I see some reviews complaining about pricing, and it confuses me. They're consistently lower, sometimes significantly lower, on the best grows in the state. My customer service experience tells me someone didn't get their way while shopping..? Even the elusive Woodward is usually 10 bucks cheaper here.Regardless. This place is the go to. Keep up the good work guys.
Fantastic company with super friendly and professional staff! From the cool, warehouse loft vibe to great prices and an extensive selection of products, you can always find whatever you need in a very safe and secure, comfortable environment. Outstanding!
I got my medical card back in September. Luckily, this is the closest dispensary to me. THEY ARE GREAT! they are always super friendly and care about their patients. They offer curbside pick up or online pick up, which makes things go faster! I have yet to have a negative experience here. They have a good variety on the menu and are a couple dollars cheaper than other dispensaries in the state. I HIGHLY recommend Body and Mind!!!Updating this review about four months later… I noticed they got a lot of new employees. Most of them seem really good and friendly like the rest of the staff was. However, one girl with red hair I THINK her name is Samantha is kinda rude anytime I’ve done curbside pick up and she took care of me. I’ve also noticed she’s forgotten the daily discounts a once or twice that no other employees seem to forget… just doesn’t seem like the friendliest person. However everyone else I’ve came across has been awesome.
The black dude at the front desk is the rudest most unhelpful employee of any business I’ve ever been to ever in my life. I stopped going here because of how rude this gentleman was and I spent $300 a week, it’s a shame because everyone else in the facility is awesome and very nice. Hopefully he gets fired and changes his attitude at the workplace at his next job
Haha I like the reviews of people whining that they don't carry garbage products they overpaid at Rise at. If you compare menus, Body and Mind has the best prices. Staff very knowledgeable and helpful. Best Northeast Ohio dispensary hands down.
Been going there from the start! Even before they changed names. They are awesome and very helpful in every way. I honestly can’t say enough about them!
Very poor service poor section and this is sad to me cause normally they are a good store but they really need to be more able to let customers know that they don't close at 9 pm instead they should say they close at 8:45pm placing a order on line and they only fill it they want to
Absolutely the best dispensary! Always open! The doors won't be closed when you get there! Great service! Logan does a really good job!
Most awesome people, I love this place they are always so nice and helpful. I recommend this place to alot of my friends that are looking for a great dispensary
Good selection but Ohio prices are ridiculous. The Edibles do actually work but are crazy expensive, $30 for 100mg? $40 for 1/10th for flower? That's $1,200 a month for uncovered meds. It's not to help us. It's a commercial gain game. 😒There is no shortage of discount distributors tho, so having a card does help me feel better when traveling.
I love this place. Always has a good deal and the people are friendly and experienced with the products they sell. Only dispensary I will go to in Ohio.
First dispensary I went to in Ohio. Aaron helped me and was super knowledgeable about the products. Walked out with a little of everything. I will be back. Excellent products!
Very easy first time registration. Good selection, prices and discounts. Friendly staff. All around great experience.
I got my medical card back in September. Luckily, this is the closest dispensary to me. THEY ARE GREAT! they are always super friendly and care about their patients. They offer curbside pick up or online pick up, which makes things go faster! I have yet to have a negative experience here. They have a good variety on the menu and are a couple dollars cheaper than other dispensaries in the state. I HIGHLY recommend Body and Mind!!!
They always treat me and my father (also a card holder) with kindness and respect. They provide exceptional customer service and the staff members are super friendly here. They never make me feel rushed or uncomfortable. I also really enjoy that they have rotating promotions that help fit the needs of all patients, not matter what products they purchase. I also think that their online ordering is the best out of any other dispensary that I go to. Their online inventory is almost always accurate and they won't hesitate to reach out to you immediately if there are any issues with the order you placed. They also have extremely handy cards that they give you after every purchase to inform you of how many days your purchase used and how many days you have left. This is greatly appreciated. Overall, a great dispensary that I don't have any complaints about.
I’ve had my card since I moved here last year, but I hadn’t gone to a dispensary in Ohio. The staff are very helpful, professional, and knowledgeable.
First time patient, very nice experience, patiently answered all of my questions, check in was very easy, wait was 3 to 5 minutes, all staff I encountered were friendly and professional, I would recommend and I will go back
Highly recommend this place . Amazing products