You guys should fix your phones so your associates could actually hear your customers and maybe train them on common decency and people skills. And I can understand a slight wait being inside but I placed my curbside order at 10am for 4-5p was notified 30 minutes after placing the order to it was ready and STILL waited 25 minutes in the car. Literally a joke
Was here for the first time two weeks ago. smooth easy process, staff professional knowledgeable about the product. Stated will be back in a week because I was interested in the vape pen. return on 10 19, 2023 ,purchase the vape pen.well the product didn’t work…,called store explained what happen ….. customer service listen sorry to hear it wasn’t working bring back for refund or exchange. Return to the store. Didn’t have to wait. They took me right back..
I placed an order. Get a confirmation. Get to the store. They have sold out somehow. I would give a lower rating if I could. Learn how to update your system. Will not be going back anytime soon.
Today was my first visit at Verdant Dispensaries. Since my regular dispensary, Strawberry Fields, was having internet issues, I had to go to Verdant. After getting called back into the waiting room, and after the person in-front of me left, I walked up to the available counter. I was then rudely told by cashier Asmme (05302012) that I wasn't called to the counter yet. Since this was my first visit, I didn't know the protocol. I explained to the cashier that this was my first visit, and proper signage is needed for new customers. The cashier also said the employees out front (who were great and friendly!) should have told me - they did not mention anything to me. For the rest of my visit, the cashier continued to be extremely rude to me. When I was leaving, I reiterated that proper signage or instructions for new customers would be helpful. She then rolled her eyes and rudely said: "have a great day ma'am."Due to her excessively rude attitude, I will never be returning to Verdant Dispensary in Columbus, OH. I hope Asmme's supervisor reprimands her for her extremely poor customer service - maybe put her in a position that is not customer-facing.
Awesome dispensary that me and my wife go to all the time. They have a lot of good deals depending on what you like. I always check all the deals at the different places near me and usually verdant has the best deals. Highly recommend this place to everyone with there MM card
Kinda trashy operation. Only offer curbside sometimes - you realize you aren’t retail right? Like people use this for medicine. Idc if you have a sale, you have one everyday. That doesn’t mean my mobility is magically better that day.Shame on you.
Used to love this place until today. I was sold a opened vape and went to inspect whether or not it's been opened and was yelled at for having open product, yet it was SOLD that way. When I asked if I could get a new exact same product I was told no I need to leave since I have open product. Seriously what?
I used to love this place. With all the new people, the lines are so slow and the customer service has declined. Everytime I have gone there they have the patient cards out of order, where the last person is 1st. Also, one of my jars was foam, was slightly open. Hopefully, you all can do better.
I had a bad experience here once but Malik and Yasmine (the managers) went out of their way to call me and make sure to make things right. I appreciated that so much because not many places would do so or take the time out to call a dissatisfied customer to see if they could do anything. The staff was also friendly given my situation & experience. The prices are good and it's close to the highway.
I'm a Senior and new to medical marijuana, and the people here were awesome! From the registration process, to the well-informed "senior advisor," to the friendly check-out staff, even the charming security guard. Everyone was so welcoming and knowledgeable. A definite 5-star experience!
Nice place, everyone is very nice, respectful and professional. It was my first time here and they asked if i knew what i wanted or if I wanted to speak with someone. I chose to speak to someone and told him what i have tried and liked and had some really good recommendations to match what i had and keep it at similar price points. I explained some other issues and he had some really good knowledge explaining what all the different cannabinoids do. My only gripe with the place is, it seemed some of the products were higher prices than others. Also to note they didnt have any first timer discounts, however they do have discounts for veterans. Thanks all
I’ve been coming to Verdan since it opened. It has gone downhill and I ordered two Lester pods and some flour. He asked me if I the luster pod battery I said yes and he said, but do you have this one and was pointing to the new one under the counter and I said, why is it different? Did they change it? he’s like you need this one. Totally trying to scam me into buying a brand new battery which I did not appreciate since I have been a customer there for years. I’ve just noticed since management change that it’s gone downhill. I’m so glad they’re building a dispensary up north. I don’t want to be argued with. I just wanna purchase my items and go don’t try and scam me into buyingMerchandise !!!!!
I have seen the changes that this company has went through over the last several years. It is refreshing to have a company who cares about their patients as well as the overall experience. While I have had a few incidents over the years, the continued improvement and awesome service has brought me back to this location time and time again. Today, Nadaya (SP?) provided fantastic customer service. She heard my concerns and advocated for me the entire time. All while being a brand new employee! The manager, Montana, exemplifies what it means to hear the patient and to show grace. She took me to a meeting room where I was able to voice my concerns and she walked through the entire process with me. Not once did she make me feel like a nuisance or that I was wasting her time. It is the staff and the treatment like this that make me proud to say where I go for my medication, and to keep returning for that matter. Thank you all at Verdant Creations, Columbus!
Any time you do curbside pick up, expect to wait an hour plus. Even if you set a pick up time. They say “short staffed” but cars come and go and people come and go and yet, you still get zero service. You have to call a bunch of times (because you’ve been sitting there an hour) and they either ignore your calls, or are rude to you. Then if you do go inside, the staff isn’t really friendly and they seem like they don’t want to be there and hate their jobs. Definitely recommend going somewhere else if you want friendly service and want your product(s) within a reasonable time.
I'd give you 0 stars if I could. Why post that you are open until 8pm? It is a lie. I placed an online order for pickup at 715pm. I got held up a bit and got there at 740pm. When I got there the door was locked. The security guard came to the door and I told him I had an online order to pickup and he told me to leave. Verdant creations is the worst. You lie about your hours and then treat me as if I am in the wrong. Thats a terrible way to run a business. I am leaving bad reviews anywhere and everywhere that I can.
If I could give zero stars I would. The parking here is horrible! The staff is extremely slow and their “curbside” is a joke. Most times the ordering system doesn’t even notify you that your order is ready so the “I’m here” button isn’t available. I ordered curbside and waited 30 mins for someone to come out. I finally called to see why I hadn’t been helped and the rude lady at the front desk stated that they needed to find a store associate that was willing to come out in the rain (it was sprinkling) and she didn’t know how long that would take. Meanwhile I watched 8 different store associates who didn’t mind running out in the rain to smoke a cigarette! The prices are fair here but at this point it’s not worth it. I’ll just go to Harvest or The Botanist moving forward
A nightmare . I did online /curbside assuming it would be curbside. I received a text that order was ready . I park in front of a big curbside sign. There is no way to check in, so I go into dispensary. I let the person at desk know I had an online /curbside order. He tells me they don’t have curbside ordering .. I tell him there are 3 parking spots reserved for curbside with signs, and I chose curbside while ordering online . He says sorry we don’t have curbside and I needed to get in line.. 2 hours later , still waiting on an order that was ready 3 hours ago!
I’m really disappointed I have to write a bad review honestly. Most of the people have been nice minus some of my experience today. I will no longer be coming here even though the next closest dispensary is much further. I will still save time going to one that’s further away because this place is beyond slow. Soooo slow. The employees seem to talk amongst each other a lot even when there’s a line. I calmly explained to the person that helped me today my frustrations and received an unprofessional response. The prices are decent but I don’t have an hour to an hour and a half to spend at the dispensary. The customer service is suffering badly.
Ask for MONTANA!!!! ❤️❤️❤️ SHE'S AMAZING!! went above and beyond to educate me on the different products. Really put me on the right direction!!She NEEDS a raise- and PLEASE tell her think you as management. Because, so much of management don't recognize amazing- above and beyond work..... And lose amazing employees. I want her to stay!! Need her kindness and helpfulness. Everyone learns at different times and she's an amazing teacher.
Whoever is responsible for Operations at this location should be fired or submit their resignation. Unfortunately, I have been coming to this location for nearly 2 years, only because prices are low. The level of customer service provided to the patients is disgusting. Basic communication skills are non existent. Standing in line for extended periods of time because there is not enough seating. The majority of the caregivers are not focused on the patients. In one situation, I had to ask the caregiver to stop talking with a fellow employee so that we could complete the order that was sitting in front of him waiting. I could go on with many more examples. Based on my experience in leadership and operations, I’m certain whoever is in charge of this place is not fit to be in leadership position. Having said all that, the prices are good. For me, it’s no longer worth it. I will drive 45 minutes farther and pay more money to avoid dealing with this business.
This is the best place to answer questions about anything you need to know. The staff are very helpful and knowledgeable. Angela was kind, professional, and patient with explanations, and able to help me out with finding things that are helpful tips on what to choose. Plus, the front desk will be happy to laminate your cards, and they are pretty fast and accurate any time I have been there. I went to the Botanist, but I was not guided to useful information until visiting here. The staff are top of the list here in their field. Thanks Angela for all your help!
It’s the only dispensary that I used for 2 years and I’m done. They’ve always leaned toward incompetence and been too slow, but the location was convenient for me and the prices are solid.Today, I sat in the parking lot for over an hour waiting on my pick up order, no one came. At least 4 employees saw me and I tried to call 6 times, couldn’t get through.. I get if they are busy, but there were literally 2 people customers in the dispensary at one point. I’m finding a new dispensary and I wouldn’t recommend this place to anyone.
Verdant Creations has a bottleneck in their back end that they cannot seem to figure out.They should consider sending one or two of its employees to work in a properly functioning dispensary for a few weeks, so they can learn how it's done and then come back and teach everyone else. Today they had 4 cashiers standing around unable to wait on customers while 3 other employees ( eventually 4) were all trying to dispense one single order because they couldn’t keep the orders straight. A line full of people and half the employees are focused on 1 customer while the rest of the employees and other customers have to wait around with their thumbs up their butts.Drive further to a better dispensary and save yourself some time and patience.
I originally had a 5 star review . But they have gone way down hill. Customer service has always been rude, and they are always slow. They locked the doors as I was waling up at 7:15. Made me drive 20 min just to waist my time. You would think a company that somewhat cares about their customers would let someone in at the last second....Might as well just post the hours on line as closing at 7, because I am confident if I had walked in the doors at 7:14 they still would have kicked me out. They also will not honor the sale price for the next day, which I have asked for at 2 different dispensaries when they did not close the door on my face and they were more the accommodating. In addition to this experience, I have never gone here and waited less then 35 minutes. Every other dispensary in the central ohio area has been much better, faster, cheaper. Save you self time and money, drive to one of the dispensaries in Newark. Even with the extra drive you will save time and $$. This place is an absolute mess and I hope they can clean up.
Awesome sale today at Verdant. They are amazing there. Great service and they are willing to talk to u about your situation and help...always go there for my medical marijuana needs...
Will designed, spacious facility. Knowledgeable and competent staff. Decent selection. One of the better discounts and deals schedules. Could stock more bulk flower, but thats nit-picky. Kudos!
Verdant has great prices & sales that draws me back! But a lot has changed at Verdant since I’ve started as a customer/patient in Aug 2021. Unfortunately not good changes! Too many issue to write but the main problem I’ve uncovered yesterday, really has made me upset! I usually shop online & then pick up but this time I sat with an consultant & when he showed me the flower inventory, I noticed large quantities of flower products was not listed on line but was listed on his screen! The consultant couldn’t explain why large quantities were not listed on website for sale but we’re available! He also was unable to tell me the percentage of THC in the product (like normally)I asked for a manager and she came & never answered why the quantities were not online but said she would be willing to go check the %of THC off the product it self🤔That’s totally strange to me! In the past I could ask the consultant the percentage but this day was different! I was able to make my purchases but I was wondering if something fishy is going on🤔 Ive seen employees also shop there, so are they saving these good strains for themselves? I’ve started checking out other dispensary lately because Verdant keeps disappointing me!!
Mentally, I've found myself going back and forth on Verdant. Some days it's okay, even great. Other days can be a headache.Before I go further, I just want to say that the staff have NEVER let me down. Mistakes might be made, but they are quick to own and happily resolve and accommodate. I trust them.Parking is another matter. First, small parking lot. Second, few dispensaries. The small parking lot makes a busy day a terrible day. I avoid it if I can, but you never know. The owner knows it's an issue and is trying to remedy the situation. And since we don't have a lot of dispensaries, the flow of people just gets too big. The lines get so long sometimes.Hours aren't bad, but I wish they could add an hour on each end. If they reasonably can, great! If they can't, I get it. If they reasonably can but don't want to, well...sad-face?4-stars because I wish it was bigger. The store. The lot. Bigger. Fingers still crossed, but it won't stop me from returning. Thank you for YOUR service, Verdant staff.
Used to be the go to dispensary. Don't know what happened, but the place changed. Don't waste hours in line here and not get what you ordered. Not friendly for those with mobility issues, as security parks overflow traffic in the ONE accessible spot and van loading areas to either side.
Smaller dispensary but I love the selection and prices. Everyone is super nice. They even have curbside pick up and the online ordering is quick and easy. It is cash only and they do have an ATM but it will charge you for using it. The parking lot is small.
Absolute pleasure to shop here! Staff is super friendly, wait times can be long but to be expected sometimes. Go first thing in the morning or before rush hour and you’ll be fine. Ari was a great help, what he suggested helped me tremendously!
The costumer service here is awesome! Tracy is always so helpful. She helped me figure out how to renew my card. She was patient and just so wonderful! I am so grateful for her! Thank you Tracy🤗😊
I have been going to verdent for about a year now, and it's been nothing short of wonderful. All the consultants are so helpful with their recommendations to my ailments. And all the staff is so friendly and informative through every process. Happy to shop here!
More than once I've had to just leave without parking or cancel an online order because it was impossible to park. Multiple cars just parked behind cars in parking spaces blocking them in and literally only enough room in the parking lot to pull in and then leave.Looking to find help for my anxiety and PTSD, this is not the place. People and products are fine, but that's irrelevant if it's not possible to use their services.
People talk about it taking hours here but that's not been my experience. In fact, if you already know what you need and do an online order, they are quite efficient. I've been in n out in less than 30min with an online order. The missing star (only 4) is due the parking situation. It def leaves a lot(!) to be desired.
This hands down it the best dispensary in OHIO. I go here ever week for my product. And the prices and deals make it even better. Definitely recommend.
It's A Great Place & Always Has What I Want But They Really Need To Do Something About The Way They Check People In. There Always Only 1 Person Checking People & Takes Forever(Always A Long Line). This Is The Only Dispensery That Seems To Have This Problem. If They Could Fix The Checking In Process To Make It Faster, Would Definitely Make Things More Efficient & Faster. They Have Several People Working In The Back So I Feel Like They Could Change Something.
1st time at a Dispensary and I had heard you usually have to wait awhile and that most everything is out of stock and I was pleasantly surprised. This company knows what true customer service is and are extremely friendly but don't come off fake. I was in and out pretty quick. I don't remember exactly but it was no time at all. Will definitely be returning. Not sure how this place has a 3.7 rating. Highly recommend!
As a newbie, I was unsure of the process and the products and gave Verdant a call. Morgan answered, and went above and beyond to walk me through everything, and then shared his wealth of knowledge with me about the vast amount of products offered!Once I arrived, the process was quick and easy, and the facility was super clean. I had the pleasure of working with Candi, who spent her time going over ALL of my questions, as she helped me navigate what products would work best for my needs! Great place all around!
It was my first time and the staff is knowledgeable and friendly. They explained everything to me calmly even though there was a lot of people. My ride was able to sit in the car without being hassled. If I could give it more than five stars I would
I’ve never had an issue with This location until a week ago. I wasn’t aware of payment methods, did a split transaction (2 diff cards) both deducted funds but only one traces in system and on receipt. Address in system pulled diff (next door) unsure why but now fighting dispute and proving my card was used twice here. Just be careful when using 2 cards. Issue is being resolved due to one employee’s help.
This place is my mecca. It's my 'Cheers', everybody knows my name and I'm always happy to go there! Not only is the staff extremely friendly, helpful and truly want you to be well, they are the hardest working group of individuals in and around any other Columbus dispensary. It truly feels welcoming and warm everytime I visit and I've been a regular for a year and will continue to be! Great job Verdant, I see you and applaud you and want to thank you for continuing to help patients during the pandemic! Peace and Blessings to the Verdant crew!
I’ve never had an issue with This location until a week ago. I wasn’t aware of payment methods, did a split transaction (2 diff cards) both deducted funds but only one traces in system and on receipt. Address in system pulled diff (next door) unsure why but now fighting dispute and proving my card was used twice here. Somehow I’m out of 100.00 and nobody can locate it. Just be careful when using multiple cards, I’ll prob never return due to this experience.
Very cool staff. Vet discount 30% across the board. Good selection. I've yet to be disappointed. If they're out of something I had my heart set on, I'm always able to find something comparable. I would recommend Verdant Columbus to anyone with an OH MJ card. Oh, they have lots of discounts for those who aren't a vet or indigent as well. Holidays, vendor days etc.
I had previously rated it 2 stars due to no phone response, paying and getting the wrong product and brutal wait times, but the place has picked up and is doing a better job. They have good deals but the parking lot is small and the wait times aren’t the greatest. To be fair, wait times aren’t necessarily there fault. Great people, and good service.
They were really helpful seeing I had just got my card and never have been to any dispensary. Everything was a pain free and easy process. Plenty of options. I may have gone around a slower time (5-6pm) but I was in and out in maybe 10-15 minutes. Luckily they're just down the street from me so I will definitely be going back.
It’s a cool place, good deals and nice people, but this is now the second time I have bought something and it is not the product I payed for. Not happy. Also don’t even waste your time calling, you ring for 30 minutes and then it automatically hangs up... every single time!
The staff was extremely helpful and welcoming. Got some really nice stuff to help me with my chronic migraines. Gave me lots of pointers as I had just gotten my card. I highly recommend checking this place out! 🙂
Knowledgeable, friendly, professional, always playing danceable music! Ordering online, I found one item sold out when I I got there. Easy exchange, but wish items could be locked in, even though cash is only taken at register. Same person orders for Newark franchise, but Columbus runs out!
One of the best in the city! Very informative staff. They even printed a physical copy of my card for me! Great selections and have specials on certain days. Highly recommend this team!
Two friends who are medical marijuana patients recommended this place for my first time at a dispensary. The chick that helped me listened to what I wanted and needed, explained everything in detail and made good recommendations. Didn't get her name. Def go here if you are looking for a consultative experience.
Not too bad...staff was friendly, quick and efficient. Would have gave them 5 stars but they only had a few edibles on display, maybe 20% of what they offered. They expect customers to pic what they want off a sheet where all the products are listed. For someone that is new to this world that could be overwhelming.
I've been coming here for awhile now. They've really figured out a great flow. Can be busy, they have awesome sales, and staff is always kind! Highly recommend!
Was in and out in about 20 minutes.
Super busy when I went but the staff did everything they could to get everyone helped in a timely manner.
F this place was told to park a place waited over An hour and was told to leave