Staff is always the nicest. Never wait more than 5 minutes. They're quick in and out if you order online. Better experience than other dispensaries in town.
Great place. Staff is always friendly and very helpful with any questions. Only complaint is they sell out of the good products pretty quick. Definitely recommend this place.
The help I received at Terrasana in selecting the right products for me was outstanding. From the gentleman at the reception desk to the great person at the #6 counter, to the gentleman who brought over a chair so that I could sit down (I walk with a cain), were all exceptional in my book. I've been to other dispensaries in the Columbus area, and had the feeling they thought their customers were criminals. So refreshing to know that the staff at Terrasana is different!
I've been using this location exclusively since receiving my recommendation & card in early 2023. I've only had one bad experience (and it was understandable, being July 3) and continue to use it. I have found all of the cashiers to be excellent in their product knowledge and willing to share -- the security guards are very professional.In addition, the staff is creative in developing the "cheatsheet card" that provides your order details, days remaining, etc. (plus, it saves many questions from customers).Lastly, if the SAFER bill makes it through the Senate the SAFETY and financial situation of dispensaries will increase dramatically (let's join the 21st century, J.D.!!)
I will only go to this dispensary if I can.I just got a job around the corner so it's very convenient. The staff at the front desk was incredibly kind and very patient.There was no wait when I came - Thursday around 4:30pm - and I was able to go back and talk to Mary.She's literally the best. So sweet, so kind, and so knowledgeable. She answered all of my questions and if she didn't know something, she found the answer for me.Lots of parking in the parking lot, and it's easy to get in and out of.They even have a rewards program (for non cannabis purchases) which is neat and a handy app that lets you place orders and view the menu.Thank you guys for helping me - a chronic pain sufferer - find some relief. You really make a difference.
I go to the Terrasana location in Grandview and my experience has been awesome. They have a nice loyalty point system to redeem for devices and accessories. They are always super friendly, the wait is never very long and I feel like they take very good care of their patients. I know there are a handful of other places around but this dispensary is great so I don’t bother with the others!
I’ve been here many times and sometimes they accept my drivers license and then some days they don’t. It all depends on who is working. I brought my drivers license and I was checked in as if it was okay, then I get back to get my order and they tell me they can’t accept it. I never know what or who to believe. Then their website says they accept orders until 20 minutes before close but you can’t make an order after 6 pm which doesn’t make sense. The communication at this place is terrible. Plus the staff isn’t very friendly. This will be my last visit
The staff is nice, helpful, and knowledgeable.The only fault is that sometimes they’re understaffed, but what place isn’t? Only once has it taken more than 20 minutes to get in, have my IDs checked, get my product, and get out, and that was in part due to awesome deals on edibles & the holiday weekend.Overall, 4.9 ⭐️
Awful. They say they close at 7pm but they really close at 6:30 pm. Then if you show up at 6:45 pm they say they shut everything down. I drove 30 minutes because the website said they would be open until 7pm. Then all they say is sorry, we lied. Didn’t offer any coupon or meaningful apology. Too bad we lied to you about the time. They don’t care about their patients. They don’t care about the community. Shameful.Ignore their reply because they should know that most people would look at the time of closing on Google, not the website. Own your mistake, apologize, and change google and the website. Your arrogance is showing…
Everyone there was very nice, very helpful and knowledgeable, and took their time and did not rush, it is way out of my way but I have all intentions of continuing to go to this dispensary because of my experience, thank you Tarrasana
This was my first visit to this dispensary and I was very impressed! The security guard was very friendly and got me all set up in their system with no issues. The lobby is very relaxing and clean. After getting checked in, a friendly face came out to greet me and walked me back to a register. I received 20% off for my first visit, so i purchase more than I had originally went there for! I will definitely make this one of my regular dispensary’s! 10/10 🥰
I was given the wrong order same first name hmm !? only to be forced to drive back within a time frame or else ....so they could destroy unopened product 😂!! then greeted with a bad attitude worker who rolled his eyes like a high school Becky.. he act like It was his bonus sack to take home for the day hmm. all this for higher price product last trip I will be driving to the east side from now own .. not my go to spot anymore .. bad service , bad attitude non professional once .. never a second chance . oh I was offered 500 pts to add to my next order .. no next time .
I'm not sure if I've had a good experience or bad, to be honest.They have been quick - 10 minutes in and out in most cases: but they have been inconsistent with their own enforcement of the state's guidelines - and inconsistent with how other dispensaries enforce things.It's hard to say which employee or dispensary is changing up the rules from visit to visit, but it's crystal clear we need more dispensaries to force competition and make traveling to and from take up less of our time - oh and to bring down prices good god.The people are nice. Closest alternative to Bloom from the southwest side.