Terrasana Labs Dispensary in Columbus, OH
Based on 144 reviews
Sam K.
1726447615
I drove almost an hour to get here and arrived 17 mins before closing. They close shop early, which is not advertised. The security and front desk were blunt and rude.Additionally, I understand cannabis being legal in Ohio is new, but what theyre charging for flower at the thc percentage listed is ridiculous. And not just ridiculous for cannabis, but far from prices being on par with their local competitors. As a former manager in the cannabis industry, Im disappointed. Do Better.
Carolyn B.
1725699666
I went here yesterday, looking forward to getting the carts I have been searching all over town for.Imagine my disappointment when, after driving clear across town, they denied me service because my medical card had an expired date on it, despite the fact that I TOLD them my card was recently renewed and if they were to check the OARRS they would know this. They then told me that it is corporate policy and all cards must have a current date on them in order to purchase.Guess what, folks? That’s complete BS. As one who also works at a dispensary, the only thing on that card that is required for check in is the series of numbers listed on it. Once scanned, we verify everything is current. A simple scan of the numbers into the software is all that is needed. The date on the card is irrelevant.I understand companies have the right to decide policies, but what this dispensary said and did to me was 100% wrong.
Ryan S.
1725145118
Initially made to stand outside in direct sun with my older parents for close to 10mins, mother who is disabled. Security guard was clearly very excited to be walking around completely militarized. Had hoped to bring them in order to help educate them but we were told at counter that each of us could only see one bud tender at a time, complete waste of time. This was explained as policy, we immediately left for all the hassle. We stopped at The Landing in Franklinton (5 ⭐️), were allowed to wait inside the waiting room, and were promptly met by an employee who was happy to help the three of us together. The wannabe venture capital bros that own this chain push for the “vertical integration” monopoly model. I hope the Feds hit the state with antitrust.
Wayne P.
1723665419
Disposables are trash I have bought two different kinds one stop working immediately. And the other is very weak. Is best to shop with your neighborhood dealer instead.
Marky
1723596878
My experience was sad. After being greeted by 2 friendly security guards, I walked into the next area where 4 people guarded the next compartment of the facility. I was marveling at legalization happening after all these years and asked to see the next area that held the product- I was tersely asked if I was going to buy anything or not to which I replied I’d like to see the offerings, prices and what was going on. She snapped “it’s a yes or no question! “ I was shocked at her heinous attitude and left. The rest the place seemed clean and professional but oddly over protected.
Jaime H.
1723550677
Set up a pre order and went at my appointment time. I was ushered to the front of the line and walked right in. Process was very fast and efficient. I was in and out in less than 30 minutes. Prices are a bit high but that is to be expected since they just opened the recreational side, hopefully prices will go down in the near future.
Joseph K.
1723239119
Awesome service! I was expecting long lines and confused workers on the first day of rec use. To my surprise, I made my order online and picked my time thinking it was going to be a while. Within 15 minutes, they pulled my order, and it was ready. I then expected this was going to be when the wait was going to happen. Wrong again! I was in and out within 10 minutes with my purchase. Im glad this company was ready for the volume with staffing and systems that were being implemented proactively. Good job, Terresana! You earned my loyalty.
K T.
1720056155
Wow what can I say this dispensary was top notch and to be real was one of the first I went to how far they have fallen very poor selection half's nothing available even the 5.56 like 3 to pick from in indica the dispensary and growers are doing a poor job come October when ppl pull their personal grows the dispensary might as well close their doors if this is what they offer
Ronnie L.
1718740776
Had a great first experience here, they were super quick and easy to talk to. I’ve been looking for a new (to me) queer-friendly space to frequent and might have just found it! Would’ve liked a broader selection but was still able to easily get what I needed for a decent price.
Brittany k
1717168112
Excellent service. They are always very courteous and helpful and respectful and they always kindly answer any questions you may haveThis is from my mother Melanie K who is a patient
Christine S.
1716375910
I love the staff, wait times haven't ever been crazy, location is cool BUT, the lack of selection keeps me from shopping here. They only seem to really carry 3 brands consistently and even selection within those brands is painfully limited. They seem to only carry 5-10 items for any given category. Wanted a disposable, they only had a total of maybe 10 to choose from and 9/10 were rhythm. Looking for Eddie's? They have maybe 12 to choose from total. By far the least amount of product than any other dispensary I've been to. If they carried more I would make this my regular spot.
Ryan C.
1714937815
Overpriced on concentrate,Why do I need to show my updated card to this location but every other location in ohio does not require this especially considering the number does not change. Your literally making it harder at this location on purpose and are rude when asked about it, so answer it here in public
SEJ P.
1713284254
Customer service is great. Product selection needs improvement. Prices are outrageous. If you use vape pens, I'll warn you to avoid the brands roach and rhythm. The aren't rechargeable and the charge doesn't last very long. I like the pacific gold brand, however, they didn't have it this time
Brian
1710426397
Everyone at the Columbus Terrasana is so extremely helpful. I love that place! Mary and Cooper are the most recent people who have helped me there. Mary is so helpful and knowledgeable. She is good at picking out different characteristics of strains that help specific ailments. Cooper is also very helpful and knowledgeable. Thank you!
George N.
1709583496
Excellent service at the front door, super friendly and the people in the back are very knowledgeable and helpful and I will never go anywhere else! Love these guys excellent people
Madi W.
1707871304
Hands down the best staff of all the dispensaries I've been to in Columbus. Everyone that works here is an absolute delight and the workers in the back give the best advice and helpful education, and always go out of their way to uplift my mood if I'm having a rough health day when I go in. This has been my dispensary since 2020 and I can't endorse it enough. I genuinely always leave this place in a better headspace than when I went in. Sincerely so grateful to these wonderful humans for making getting my medication such a pleasant experience.
David H.
1704132684
Great experience I'll never go anywhere else. Knowledgeable staff and fast responseProducts were fresh and cured properly. Clean well kept
Taylor A.
1704053837
Everyone who works here is so kind and welcoming. The prices are usually about the same as any other dispensary in the city. Just like with all other dispensaries, watch their hours of operation, especially if you are going in for the first time, if it’s a holiday, or if it’s Sunday. Sometimes the website will let you place an order for pick up even if they are closing early. Also watch if you’re paying with a debit card. They have to round up the cost and charge an atm fee. You get the money rounded up back to you in cash, but just a heads up incase you don’t have that much on your card! I go here or the Botonist, they’re both great.
fred D.
1702582225
I messed the order up. The manager cancelled the order and I ordered in person instead. Great help. Did not receive a refund. I paid with my debit card so I just figured they'd return the money that way. Paid for my order with said debit card and now have 2 paid orders and no refund. Called them today and was informed I should have received cash back. I did not. I am awaiting a response from the manager tomorrow. I am very relieved and happy to say that this was resolved with smiles and laughter as we corrected this mistake they released and was in the orders of contacting me! I love the vibe and the people here.
S R.
1699047997
Staff is always the nicest. Never wait more than 5 minutes. They're quick in and out if you order online. Better experience than other dispensaries in town.
Laurel M.
1698537310
Great place. Staff is always friendly and very helpful with any questions. Only complaint is they sell out of the good products pretty quick. Definitely recommend this place.
Lauren B.
1697723463
The help I received at Terrasana in selecting the right products for me was outstanding. From the gentleman at the reception desk to the great person at the #6 counter, to the gentleman who brought over a chair so that I could sit down (I walk with a cain), were all exceptional in my book. I've been to other dispensaries in the Columbus area, and had the feeling they thought their customers were criminals. So refreshing to know that the staff at Terrasana is different!
Jim A.
1696344932
I've been using this location exclusively since receiving my recommendation & card in early 2023. I've only had one bad experience (and it was understandable, being July 3) and continue to use it. I have found all of the cashiers to be excellent in their product knowledge and willing to share -- the security guards are very professional.In addition, the staff is creative in developing the "cheatsheet card" that provides your order details, days remaining, etc. (plus, it saves many questions from customers).Lastly, if the SAFER bill makes it through the Senate the SAFETY and financial situation of dispensaries will increase dramatically (let's join the 21st century, J.D.!!)
Chloe
1695330943
I will only go to this dispensary if I can.I just got a job around the corner so it's very convenient. The staff at the front desk was incredibly kind and very patient.There was no wait when I came - Thursday around 4:30pm - and I was able to go back and talk to Mary.She's literally the best. So sweet, so kind, and so knowledgeable. She answered all of my questions and if she didn't know something, she found the answer for me.Lots of parking in the parking lot, and it's easy to get in and out of.They even have a rewards program (for non cannabis purchases) which is neat and a handy app that lets you place orders and view the menu.Thank you guys for helping me - a chronic pain sufferer - find some relief. You really make a difference.
Noah D.
1692123260
I go to the Terrasana location in Grandview and my experience has been awesome. They have a nice loyalty point system to redeem for devices and accessories. They are always super friendly, the wait is never very long and I feel like they take very good care of their patients. I know there are a handful of other places around but this dispensary is great so I don’t bother with the others!
Katie S.
1691774014
I’ve been here many times and sometimes they accept my drivers license and then some days they don’t. It all depends on who is working. I brought my drivers license and I was checked in as if it was okay, then I get back to get my order and they tell me they can’t accept it. I never know what or who to believe. Then their website says they accept orders until 20 minutes before close but you can’t make an order after 6 pm which doesn’t make sense. The communication at this place is terrible. Plus the staff isn’t very friendly. This will be my last visit
Lori S.
1688512785
The staff is nice, helpful, and knowledgeable.The only fault is that sometimes they’re understaffed, but what place isn’t? Only once has it taken more than 20 minutes to get in, have my IDs checked, get my product, and get out, and that was in part due to awesome deals on edibles & the holiday weekend.Overall, 4.9 ⭐️
Toniqua F.
1686447814
Awful. They say they close at 7pm but they really close at 6:30 pm. Then if you show up at 6:45 pm they say they shut everything down. I drove 30 minutes because the website said they would be open until 7pm. Then all they say is sorry, we lied. Didn’t offer any coupon or meaningful apology. Too bad we lied to you about the time. They don’t care about their patients. They don’t care about the community. Shameful.Ignore their reply because they should know that most people would look at the time of closing on Google, not the website. Own your mistake, apologize, and change google and the website. Your arrogance is showing…
Tammy S.
1684958484
Everyone there was very nice, very helpful and knowledgeable, and took their time and did not rush, it is way out of my way but I have all intentions of continuing to go to this dispensary because of my experience, thank you Tarrasana
Shawn B.
1682973562
This was my first visit to this dispensary and I was very impressed! The security guard was very friendly and got me all set up in their system with no issues. The lobby is very relaxing and clean. After getting checked in, a friendly face came out to greet me and walked me back to a register. I received 20% off for my first visit, so i purchase more than I had originally went there for! I will definitely make this one of my regular dispensary’s! 10/10 🥰
A W
1682461280
I was given the wrong order same first name hmm !? only to be forced to drive back within a time frame or else ....so they could destroy unopened product 😂🫣!! then greeted with a bad attitude worker who rolled his eyes like a high school Becky.. he act like It was his bonus sack to take home for the day hmm. all this for higher price product last trip I will be driving to the east side from now own .. not my go to spot anymore .. bad service , bad attitude non professional once .. never a second chance . oh I was offered 500 pts to add to my next order .. no next time .
Patrick L.
1680103506
I'm not sure if I've had a good experience or bad, to be honest.They have been quick - 10 minutes in and out in most cases: but they have been inconsistent with their own enforcement of the state's guidelines - and inconsistent with how other dispensaries enforce things.It's hard to say which employee or dispensary is changing up the rules from visit to visit, but it's crystal clear we need more dispensaries to force competition and make traveling to and from take up less of our time - oh and to bring down prices good god.The people are nice. Closest alternative to Bloom from the southwest side.
656 Grandview Ave
Columbus, OH 43215
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CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
Dispensary - OPEN
Terrasana Labs is a medical cannabis dispensary store located at 656 Grandview Ave in Columbus, OH 43215. They specialize in providing high-quality medical marijuana products to patients who have received a medical marijuana card from a state certified MMJ doctor.
Terrasana Labs offers a wide range of dispensary menu products including flower, edibles, tinctures, concentrates, and topicals.
With recreational cannabis now legal in Ohio, as this gets implemented Terrasana Labs in Columbus may also convert into an Adult Use Recreational Dispensary as well as support medical marijuana patients. Find out if you’re eligible today.
Patient Registration Form
Fill out the form to get started.
What People Are Saying
Based on 144 reviews
Sam K.
1726447615
I drove almost an hour to get here and arrived 17 mins before closing. They close shop early, which is not advertised. The security and front desk were blunt and rude.Additionally, I understand cannabis being legal in Ohio is new, but what theyre charging for flower at the thc percentage listed is ridiculous. And not just ridiculous for cannabis, but far from prices being on par with their local competitors. As a former manager in the cannabis industry, Im disappointed. Do Better.
Carolyn B.
1725699666
I went here yesterday, looking forward to getting the carts I have been searching all over town for.Imagine my disappointment when, after driving clear across town, they denied me service because my medical card had an expired date on it, despite the fact that I TOLD them my card was recently renewed and if they were to check the OARRS they would know this. They then told me that it is corporate policy and all cards must have a current date on them in order to purchase.Guess what, folks? That’s complete BS. As one who also works at a dispensary, the only thing on that card that is required for check in is the series of numbers listed on it. Once scanned, we verify everything is current. A simple scan of the numbers into the software is all that is needed. The date on the card is irrelevant.I understand companies have the right to decide policies, but what this dispensary said and did to me was 100% wrong.
Ryan S.
1725145118
Initially made to stand outside in direct sun with my older parents for close to 10mins, mother who is disabled. Security guard was clearly very excited to be walking around completely militarized. Had hoped to bring them in order to help educate them but we were told at counter that each of us could only see one bud tender at a time, complete waste of time. This was explained as policy, we immediately left for all the hassle. We stopped at The Landing in Franklinton (5 ⭐️), were allowed to wait inside the waiting room, and were promptly met by an employee who was happy to help the three of us together. The wannabe venture capital bros that own this chain push for the “vertical integration” monopoly model. I hope the Feds hit the state with antitrust.
Wayne P.
1723665419
Disposables are trash I have bought two different kinds one stop working immediately. And the other is very weak. Is best to shop with your neighborhood dealer instead.
Marky
1723596878
My experience was sad. After being greeted by 2 friendly security guards, I walked into the next area where 4 people guarded the next compartment of the facility. I was marveling at legalization happening after all these years and asked to see the next area that held the product- I was tersely asked if I was going to buy anything or not to which I replied I’d like to see the offerings, prices and what was going on. She snapped “it’s a yes or no question! “ I was shocked at her heinous attitude and left. The rest the place seemed clean and professional but oddly over protected.
Jaime H.
1723550677
Set up a pre order and went at my appointment time. I was ushered to the front of the line and walked right in. Process was very fast and efficient. I was in and out in less than 30 minutes. Prices are a bit high but that is to be expected since they just opened the recreational side, hopefully prices will go down in the near future.
Joseph K.
1723239119
Awesome service! I was expecting long lines and confused workers on the first day of rec use. To my surprise, I made my order online and picked my time thinking it was going to be a while. Within 15 minutes, they pulled my order, and it was ready. I then expected this was going to be when the wait was going to happen. Wrong again! I was in and out within 10 minutes with my purchase. Im glad this company was ready for the volume with staffing and systems that were being implemented proactively. Good job, Terresana! You earned my loyalty.
K T.
1720056155
Wow what can I say this dispensary was top notch and to be real was one of the first I went to how far they have fallen very poor selection half's nothing available even the 5.56 like 3 to pick from in indica the dispensary and growers are doing a poor job come October when ppl pull their personal grows the dispensary might as well close their doors if this is what they offer
Ronnie L.
1718740776
Had a great first experience here, they were super quick and easy to talk to. I’ve been looking for a new (to me) queer-friendly space to frequent and might have just found it! Would’ve liked a broader selection but was still able to easily get what I needed for a decent price.
Brittany k
1717168112
Excellent service. They are always very courteous and helpful and respectful and they always kindly answer any questions you may haveThis is from my mother Melanie K who is a patient
Christine S.
1716375910
I love the staff, wait times haven't ever been crazy, location is cool BUT, the lack of selection keeps me from shopping here. They only seem to really carry 3 brands consistently and even selection within those brands is painfully limited. They seem to only carry 5-10 items for any given category. Wanted a disposable, they only had a total of maybe 10 to choose from and 9/10 were rhythm. Looking for Eddie's? They have maybe 12 to choose from total. By far the least amount of product than any other dispensary I've been to. If they carried more I would make this my regular spot.
Ryan C.
1714937815
Overpriced on concentrate,Why do I need to show my updated card to this location but every other location in ohio does not require this especially considering the number does not change. Your literally making it harder at this location on purpose and are rude when asked about it, so answer it here in public
SEJ P.
1713284254
Customer service is great. Product selection needs improvement. Prices are outrageous. If you use vape pens, I'll warn you to avoid the brands roach and rhythm. The aren't rechargeable and the charge doesn't last very long. I like the pacific gold brand, however, they didn't have it this time
Brian
1710426397
Everyone at the Columbus Terrasana is so extremely helpful. I love that place! Mary and Cooper are the most recent people who have helped me there. Mary is so helpful and knowledgeable. She is good at picking out different characteristics of strains that help specific ailments. Cooper is also very helpful and knowledgeable. Thank you!
George N.
1709583496
Excellent service at the front door, super friendly and the people in the back are very knowledgeable and helpful and I will never go anywhere else! Love these guys excellent people
Madi W.
1707871304
Hands down the best staff of all the dispensaries I've been to in Columbus. Everyone that works here is an absolute delight and the workers in the back give the best advice and helpful education, and always go out of their way to uplift my mood if I'm having a rough health day when I go in. This has been my dispensary since 2020 and I can't endorse it enough. I genuinely always leave this place in a better headspace than when I went in. Sincerely so grateful to these wonderful humans for making getting my medication such a pleasant experience.
David H.
1704132684
Great experience I'll never go anywhere else. Knowledgeable staff and fast responseProducts were fresh and cured properly. Clean well kept
Taylor A.
1704053837
Everyone who works here is so kind and welcoming. The prices are usually about the same as any other dispensary in the city. Just like with all other dispensaries, watch their hours of operation, especially if you are going in for the first time, if it’s a holiday, or if it’s Sunday. Sometimes the website will let you place an order for pick up even if they are closing early. Also watch if you’re paying with a debit card. They have to round up the cost and charge an atm fee. You get the money rounded up back to you in cash, but just a heads up incase you don’t have that much on your card! I go here or the Botonist, they’re both great.
fred D.
1702582225
I messed the order up. The manager cancelled the order and I ordered in person instead. Great help. Did not receive a refund. I paid with my debit card so I just figured they'd return the money that way. Paid for my order with said debit card and now have 2 paid orders and no refund. Called them today and was informed I should have received cash back. I did not. I am awaiting a response from the manager tomorrow. I am very relieved and happy to say that this was resolved with smiles and laughter as we corrected this mistake they released and was in the orders of contacting me! I love the vibe and the people here.
S R.
1699047997
Staff is always the nicest. Never wait more than 5 minutes. They're quick in and out if you order online. Better experience than other dispensaries in town.
Laurel M.
1698537310
Great place. Staff is always friendly and very helpful with any questions. Only complaint is they sell out of the good products pretty quick. Definitely recommend this place.
Lauren B.
1697723463
The help I received at Terrasana in selecting the right products for me was outstanding. From the gentleman at the reception desk to the great person at the #6 counter, to the gentleman who brought over a chair so that I could sit down (I walk with a cain), were all exceptional in my book. I've been to other dispensaries in the Columbus area, and had the feeling they thought their customers were criminals. So refreshing to know that the staff at Terrasana is different!
Jim A.
1696344932
I've been using this location exclusively since receiving my recommendation & card in early 2023. I've only had one bad experience (and it was understandable, being July 3) and continue to use it. I have found all of the cashiers to be excellent in their product knowledge and willing to share -- the security guards are very professional.In addition, the staff is creative in developing the "cheatsheet card" that provides your order details, days remaining, etc. (plus, it saves many questions from customers).Lastly, if the SAFER bill makes it through the Senate the SAFETY and financial situation of dispensaries will increase dramatically (let's join the 21st century, J.D.!!)
Chloe
1695330943
I will only go to this dispensary if I can.I just got a job around the corner so it's very convenient. The staff at the front desk was incredibly kind and very patient.There was no wait when I came - Thursday around 4:30pm - and I was able to go back and talk to Mary.She's literally the best. So sweet, so kind, and so knowledgeable. She answered all of my questions and if she didn't know something, she found the answer for me.Lots of parking in the parking lot, and it's easy to get in and out of.They even have a rewards program (for non cannabis purchases) which is neat and a handy app that lets you place orders and view the menu.Thank you guys for helping me - a chronic pain sufferer - find some relief. You really make a difference.
Noah D.
1692123260
I go to the Terrasana location in Grandview and my experience has been awesome. They have a nice loyalty point system to redeem for devices and accessories. They are always super friendly, the wait is never very long and I feel like they take very good care of their patients. I know there are a handful of other places around but this dispensary is great so I don’t bother with the others!
Katie S.
1691774014
I’ve been here many times and sometimes they accept my drivers license and then some days they don’t. It all depends on who is working. I brought my drivers license and I was checked in as if it was okay, then I get back to get my order and they tell me they can’t accept it. I never know what or who to believe. Then their website says they accept orders until 20 minutes before close but you can’t make an order after 6 pm which doesn’t make sense. The communication at this place is terrible. Plus the staff isn’t very friendly. This will be my last visit
Lori S.
1688512785
The staff is nice, helpful, and knowledgeable.The only fault is that sometimes they’re understaffed, but what place isn’t? Only once has it taken more than 20 minutes to get in, have my IDs checked, get my product, and get out, and that was in part due to awesome deals on edibles & the holiday weekend.Overall, 4.9 ⭐️
Toniqua F.
1686447814
Awful. They say they close at 7pm but they really close at 6:30 pm. Then if you show up at 6:45 pm they say they shut everything down. I drove 30 minutes because the website said they would be open until 7pm. Then all they say is sorry, we lied. Didn’t offer any coupon or meaningful apology. Too bad we lied to you about the time. They don’t care about their patients. They don’t care about the community. Shameful.Ignore their reply because they should know that most people would look at the time of closing on Google, not the website. Own your mistake, apologize, and change google and the website. Your arrogance is showing…
Tammy S.
1684958484
Everyone there was very nice, very helpful and knowledgeable, and took their time and did not rush, it is way out of my way but I have all intentions of continuing to go to this dispensary because of my experience, thank you Tarrasana
Shawn B.
1682973562
This was my first visit to this dispensary and I was very impressed! The security guard was very friendly and got me all set up in their system with no issues. The lobby is very relaxing and clean. After getting checked in, a friendly face came out to greet me and walked me back to a register. I received 20% off for my first visit, so i purchase more than I had originally went there for! I will definitely make this one of my regular dispensary’s! 10/10 🥰
A W
1682461280
I was given the wrong order same first name hmm !? only to be forced to drive back within a time frame or else ....so they could destroy unopened product 😂🫣!! then greeted with a bad attitude worker who rolled his eyes like a high school Becky.. he act like It was his bonus sack to take home for the day hmm. all this for higher price product last trip I will be driving to the east side from now own .. not my go to spot anymore .. bad service , bad attitude non professional once .. never a second chance . oh I was offered 500 pts to add to my next order .. no next time .
Patrick L.
1680103506
I'm not sure if I've had a good experience or bad, to be honest.They have been quick - 10 minutes in and out in most cases: but they have been inconsistent with their own enforcement of the state's guidelines - and inconsistent with how other dispensaries enforce things.It's hard to say which employee or dispensary is changing up the rules from visit to visit, but it's crystal clear we need more dispensaries to force competition and make traveling to and from take up less of our time - oh and to bring down prices good god.The people are nice. Closest alternative to Bloom from the southwest side.
