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Columbia Care Dispensary in Monroe, OH

Columbia Care Monroe Dispensary
3.9
Based on 717 reviews
Sarah D.
Sarah D.
1699024372
I’ve been going to this dispensary for two years. Today I had a reserved order, I received a text and an email that my order was ready. I placed the order last night around 9pm. When I got to the dispensary, I was brought to the back and about to get money from the ATM when they informed me they were out of one of the two things I ordered. Okay, so why wasn’t I told earlier? Ordering is already frustrating enough because of how the website is organized. I really didn’t have time to stand there with people waiting for me to pick something else out. Also there wasn’t anything near that price range. I think my order was given to someone else by mistake because usually when they are out of something I get a phone call. But I ended up not getting anything. I can’t believe I drove all the way out here for this to happen. Very upset.
Jack W
Jack W
1698701799
Slow, Uncoordinated, and kinda unhelpful generally. They like money tho. Dont know why it takes me sitting in there for 20 minutes and multiple employees to let me know I wont be getting served. I also dint want a "table" buzzer, this isnt red robin. Let me pick up when I schedule the pick up
April J.
April J.
1698247013
Not welcoming. You can’t walk in unless the door is opened by the security guard. The younger guard is not very welcoming.The lobby is very uncomfortable. The chairs are uncomfortably painful plastic. Not good if you’re a chronic pain patient.They at least have a water cooler and a bathroom which is nice.The back workers are for the most part pretty nice. Not all of them are knowledgeable on the products they sell though.A lot of the product seems overpriced, and the quantities never seem to add up on product. Things that are supposed to be 1g, they label 0.84g. The vape carts always have huge air bubbles in them no matter the brand. Seems like a rip off.Shangri La Superstore up the street is a much better experience. You’re allowed to walk through the door. They also have drive thru service. The workers are upbeat, happy, and helpful. The lobby is homey and comfortable. The product descriptions are more accurate. The product itself seems to be much better quality.
Liz L.
Liz L.
1695190232
Along with a large selection of products, ease of preordering on line for a scheduled pickup you are greeted at the door & front desk & feel like you are in the right place. I haven’t experienced any long wait time since I am able to schedule a time. Every person that works there is friendly, knowledgeable & willing to make sure the shopping experience is successful. 100% my goto store. Thanks for your quality selections & reasonable prices.
lisa H.
lisa H.
1693593007
go to the landing instead! I've been here many times and the customer service continues to go downhill. After a 2 hour wait today, which the security guard was extremely over the top rude, I won't be back! Go to the landing down the street. They stack discounts and have better deals!!
Corey G.
Corey G.
1691500995
Litterally the best Dispo around! Great for people who know what they want and want to get in and get out. I couldn't stand waiting on people at Bloom who had no idea what they're doing and taking up people time.
Jenna M.
Jenna M.
1690902975
This is a well ran facility very organized and fast. Everyone is really friendly and most of them know me by my first name now and that’s always nice 😊 I have recommended Columbia Care to others and will continue to. Also they have some pretty good deals going usually so that’s a big plus!
Brittny T.
Brittny T.
1690731536
I've been a patient here for a little while now and just have to say that I have always had a wonderful experience here. The staff in the back are so polite, happy and helpful. They make the process as quick and easy as possible and always ask if you have questions or need anything else. Definitely 5 stars from me!
Kristen W.
Kristen W.
1690407853
Constantly having sales on items they don’t have in stock, uneducated employees give horrible suggestions not even close to what you wanted . . FALSE ADVERTISEMENT ON SALES!!!!!!!! Prices are never what they advertise !!! BE AWARE ! Customer service is as great as the inventory on their killer deals … non exisitant .
Hannah R.
Hannah R.
1689261175
Super stoked about this place. It's ran so well. Eli F. is super helpful. He made my whole shopping experience so warm and welcome. He's such a knowledgeable dude. I will always come here and recommend everyone to come here.
Julie R.
Julie R.
1689243706
Every time I come here the staff is always friendly. I normally am waited on by two ladies, Heather or Ashley and they are always so kind and so helpful and informative about any questions I have.
Hanzo H.
Hanzo H.
1689205248
I had more than a few questions for Mr Eli today, and he did not disappoint. He helped me understand how the days system work and his recommendation worked superbly ! If you ever shop here be sure to ask for Eli !! And I can confirm his recommendations are top tier.
nikki M.
nikki M.
1689099425
Great little dispensary!!! Heather checked me out she was super nice and very helpful. Also staff at the front desk are very nice and helpful. I’ve never had my order messed up. Very nice place!!
brittany H.
brittany H.
1689022509
Had a great experience with Ashley, a tender:. She was very friendly and had great suggestions as far as products I’d like and upsold me a few items on my last visit! Overall great customer service!
Joshua C.
Joshua C.
1688139523
The guy that helped me was rude and very unfriendly. #4 register on 6/30/23. Thankfully the GM is awesome, handled the situation very quickly before I had even left. I will update my review as a reflection. Will update once again next time. Hopefully I’ll have a positive experience next time.
Debi D.
Debi D.
1688043729
Very friendly answering my questions but go online for your order the night before or early in the morning before they open due to high volume its easier to get in and out you Just basically need a appointment set in thier system, makes things alot easier if you want to change your order by adding or subtracting somethin then you can do it there , and they do have a bathroom and ATMs to use too , 🤘
Bill F.
Bill F.
1684069775
Not helpful at all!! Instead of trying to help me resolve a problem with my card/registration they simply said they couldn’t sell me anything and this was after I had already purchased from them.I recommend Bloom!!
Theodore B.
Theodore B.
1681440383
First time at this dispensary. I had a great experience as a walk in. Donavan helped me with my order and made several great suggestions as I am brand new to all of this. Overall very satisfied with every employee I met and will be stoping here from now on.
Sheila K.
Sheila K.
1681419824
Pricing is ok and the people who work there all seem to be very friendly. But be aware they do not give any refunds here. If you get a defective product, your just out the money.The dispensary in Lebanon backs up their products. If something is wrong, as long as you have original packaging they will fix it.
McKenzie G.
McKenzie G.
1675375770
Always a great experience. The employees are amazing and very knowledgeable about their product - always going above and beyond expectations. I specifically go out of my way to visit this location. The very best!
J S
J S
1674775103
3rd time going to this dispo now the last. Say they take walk-ins. Second time now I've driven 30 min only to be turned away. Thanks for really caring about your patients. Don't waste your time going here. Go to Bloom instead. Better prices. Better people. Do not turn you away!
Cincy R.
Cincy R.
1673975290
They get you in and out pretty quick. They're cash only but have an ATM on premises. They have a good variety of products. Would of been 5 stars but I have questions about products I've never used and can't get answers from staff. Get you in and out quickly is the mission.
James S.
James S.
1671133074
Absolutely love this place. Some of the nicest bud tenders I’ve dealt with. Was in and out within a reasonable amount of time. Thank you Columbia care staff for making the process of getting my medication simple and fast.
Taylor O.
Taylor O.
1667512163
Online orders are great! But do not plan to walk in, half the time they won’t accept you. It’s not worth it! But online orders have always been accurate and staff is awesome.
brian W.
brian W.
1661985589
Drove 30mi to come here and they quit taking walk-ins at 5:00. Security said that walk-in time changes just depends on them!! Well that would have been nice to know b4 I drove all the way out here!! The website clearly says they take online reservations and walk-ins untill 6:30! I guess they don't!
roadrunner
roadrunner
1661809031
Online ordering is basically useless. Can’t even place one past 4 which is 3 hours before they close…. Not to mention they also don’t answer the phone. And if you do place one you’re still going to be waiting just as long as the walk ins. And then they don’t even accept walk ins after 5:30. Basically it’s rigged since they don’t let you place an online order and then after you waste your time and gas you’re not even allowed in. Great place to shop. Michigan dispensary’s would never operate like this!
Olivia M.
Olivia M.
1659421839
Frequent often, over a year. I love it! This isn't a convenient store. It's a dispensary... Wait time is worth it. All staff are great! Some people will complain no matter what.
Tammy W.
Tammy W.
1658790347
Looks like they continue to have the same problem. Can't order online won't take walk ins. If you go you are turned away. I've never been turned away from a business before. I can't figure out how to actually obtain any product. Good luck getting into the place
Corey L.
Corey L.
1658615633
Went on there website and found want i wanted to get. Drove 30 min to get there just to be told they don't take walk ins but on there website the first thing they say is they take walk ins. Or I would have ordered online. Guy comes outside to tell me that because they wouldn't let me in.and told me they wouldn't let me in they act like they make it in store for order lol. And to make it worse there was no one in the store. Will never come back. Will go to to the store on ridge from now on total waist of time.
MICHAEL D.
MICHAEL D.
1658011073
For this to be my first time coming this was the worst dispensary experience ever! The Horrible staff! Horrible prices! Not welcoming at all!! Not a place I will ever go to spend money these people attitudes were horrible! Maybe because me and my caregiver was black men! And to think think I drove almost an hour! Please don’t even waste your time going to this place! Even the staff talks about how better sunny-side deals are wow! I felt very discriminated!!! 😔😔😔
Kimberly S.
Kimberly S.
1656794974
The gentleman at the front behind the desk when I went in apparently was trying to give me a tip on an address issue, but when I told him I couldn’t hear him he blatantly yelled very loudly at me in front of everyone in the lobby. The music was up a little too loud for me and I just couldn’t hear what he was saying. My first and last time there. Thank you to the kind young lady in the back that helped me with my order with it being my first time there.There would be 5 stars for her but the 3 are for first impressions from him!!!
Chuck S.
Chuck S.
1656465956
Only a customer since 4/20, but the sales specials are good and frequent. Staff is excellent. I see folks complain about online orders only, but both times I was there were walk-in visits. Short wait times and good products.
Jennifer S.
Jennifer S.
1655489974
The wait here is ridiculous. Even if you come in early in the am. Sometimes it's hard to even get a pick up time, the same day. They have regular sales, and decent amount of product.
Jason B.
Jason B.
1655481449
Policies keep changing without disseminating information. My phone gets blown up with CC deals but you can't tell me your every changing pick up policy, but the guy at the front door can give you attitude when you ask. Strawberry Fields was a 4/5 until the rebranding.
franzchsca
franzchsca
1650563957
This place is really nice! The security guard is obviously intimidating, but that’s his job, he helped me fill out a form when I was anxious. The staff are beyond helpful and kind. I went for the first time and the staff member checking my items out told me about a battery I was getting and how I didn’t need it, so I saved money instead of spending it on a battery I didn’t need. I highly suggest this dispensary.It is pick up only. However their website is so helpful when your ordering. You can even pick time slots to come pick up your items! You will also need a valid ID and Medical Marijuana card. This is NOT a recreational dispensary!
Awesome great staff and security is super cool a great experience bud is top quality awesome sales 420 was 20% off everything
The G.
The G.
1650494267
I have been going to Bloom Medical 3 miles from my house, and did not experience any significant decrease in pain. So I decided to try next closest dispensary Strawberry Fields/ Columbia Care.. It was the best decision of my life because I met Holly. Holly has been nothing but extraordinary and because of her I have not been this pain free since my surgery in 2015. Bloom medical is literally 5 mins from my house and Columbia care dispensary is 21mi./35 minute drive and I will go every single time just to see Holly. If she quit or got fired I would not renew my medical license. This is the best I have felt in my life! Every single time she updates on my order or how did the last balm worked. I swear she cares about my health more than I do I. With this being my first time dealing with marijuana it makes me feel so much better now that I have somebody who is knowledgeable and is going to take care of me..
Darrick J.
Darrick J.
1649077276
Best selection and prices in Butler County. Staff is super nice and very helpful.
Hailee
Hailee
1647872652
Always a great experience here! Employees are helpful and super friendly. Security seems to know what they're doing, and business operations run smoothly. I would recommend it to anyone nervous to visit a dispensary.
Sam L.
Sam L.
1644102446
I will say I love the products and cashiers.The ordering system should be open/active all hours not just certain hours... I have had trouble placing orders. I have built my cart several times but the order won't go through. I had to do a walk up order... walked up to the door on a 02/05/22 Saturday at 2:00 PM (they are open until 7:00) . Keep in mind - my husband and child were waiting for me in the car I was trying to be courteous of them waiting in the car.I was told to come back in 1 hour by the door guy. I came back after an hour and he handed me a beeper... I was confused I asked him "I thought you said 1 hour?" He said "yeah, this puts you in line now... " He also adds "it'll be another 45 minutes" as he shuts the door behind him. I grabbed the beeper and stood by the front door patiently. He opened the door and said "Are you just going to stand outside the door?" I said "Yes, my daughter is antsy in the car..." I let others know I had been helped as others were walking up to be helped. He let several other people in as I was standing outside. (I understand some may have had online orders)He finally let me in after waiting an hour in the truck + ( & 15 outside 15 mins inside) . He said "You've been causing problems today" and began openly talking about me to another staff member at the front desk saying I was causing problems and no one cared about my problems. I'm pretty sure he said "this is crazy" or called me "crazy"... very unprofessional. Should never talk about your customers... this is how problems arise/how you lose business...He seems to make the rules up as he goes. He turned away several walk in customers. Throwing away money and business. We would be able to place orders if it didn't say "no reservation slots available" I understand the store has lots of customers and everyone has to wait their turn but something rubbed me the wrong way about the way he treated me. He also told me once another time I was "Lucky" that he let me in... I'm tired of being belittled/bossed around by this guy. Can I just get my products and go home? I will be avoiding this situation again at all costs. We got there at 2:00. I finally left at 3:30. Columbia Care should look into an online pick up order system.The cashiers (Holly, Kyle. G are awesome) and staff members inside the check out area are extremely professional, kind, & work in a timely manner. They apologized for my negative experience but I wanted to write a review... I have had 0 issues with any staff member, it's the door/check in situation that needs to be addressed. I promise, I'm not trying to cause any problems... just trying to make a purchase but seems like I'm never allowed to walk into the building. Take care!Thank you,Samantha
Johnmark T.
Johnmark T.
1643758641
Amazing staff. Great product. Always helpful. Best dispensary in Tri-State
Tommy S.
Tommy S.
1643649512
This place is online order only, but they have a fantastic selection at good prices and the workers are all super helpful. Highly recommend it.
Brandon S.
Brandon S.
1643472158
Not a one star review. Gave a bad rating for something that wasn't their fault. Will be updated once I've gone back. The building was clean. There was no line. The employees were all polite and accommodating. Other than being turned away without medication, it was a pleasant experience.
Autumn M.
Autumn M.
1640119409
The sales are way better now that it's Columbia Care! Nearly always in & out except on super big sale days, for obvious reasons. Everyone is always so friendly.Although they barely ever answer the phone & will never call you back even if you leave a voice-mail like the Columbia Care recording tells you to.
Jake J.
Jake J.
1639852625
Love these products, but this location isn’t as convenient as I’d like. They never answer the phone.. ever. And every now and then, before checking out on the website, it just states “online pickups unavailable.” Leaving me confused, and frustrated as ever. Never gives an explanation or how to work around this issue. It would be great if you guys would step up your customer service to as good as the quality of the products you sell.
Sarah C.
Sarah C.
1638680137
I don’t know why there is so many bad reviews but my first time was great waited maybe 20 minutes. Everyone was super nice, and very informative. We’ll definitely be going back!
Jason D.
Jason D.
1638650271
Supper slow dispensary makes there clients wait outside with a beeper so that being said it feels like they need to make a waiting room you can walk into because making us stand out side just feels wrong they are making millions on us but make us stand out in the cold not a good look for such a big company they should makes us feel more welcome food for thought we are people with things to do it should flow faster and smoother letting people walk in would feel way more inviting than sending them back to there cars to wait is silly hopefully this was like a one time thing verilife was way faster easier to go to they should look into how they do it just saying
Brandon D.
Brandon D.
1638392180
Sad to say after being a customer for multiple years I don’t think I will be going back. I had an almost identical experience to the attached picture today in which I just inquired why after witnessing someone arrive after me and was called in before myself was met with aggressive answers and no clear reason to why. In no way being angry or aggressive in what I thought was a reasonable curiosity after 45 min waiting in the parking lot did I deserve to be treated like I was. A place where people go to receive help should not be so aggressive and insensitive to customers. I understand that many people probably cause bad days for these individuals but it doesn’t excuse you to be rude when presented with a valid calm question. I have been to all the dispensaries in the area and only chose ColCare out of closeness. Now I will gladly travel to another dispensary to have the experience it was intended to be.
Abe N.
Abe N.
1638159944
I both love and get very annoyed with this place. The staff is amazing, all of them, but I think we can all agree the waiting situation is tenuous at times to say the least. There is no reason it should not be busy because it is that good of a dispensary in every metric.The wait is worth it or there wouldn't be a wait at all for a place of its size. Understaffed is understaffed. But it would be nice if it wasn't an every time I go thing. That's all.
Andrew M.
Andrew M.
1638034295
The security guard here was just very aggressive with a patient. This gentleman was asking questions about why people were being called out of order of the line that he waited in outside before open. The security guard started raising his voice and approaching the patient and got in his face while putting his hand on the gun on his hip. This was a very intense situation. Several other patients witnessed this and complained. The manager Kayla told me “sorry, he might be having a bad day”. Not sure I will return and if you have questions about things or expect to be served in the order in which you stood in line for 20 minutes I’d probably steer clear of this establishment.
Brian L.
Brian L.
1637510932
The staff here is amazing and friendly and nothing but helpful! Management is beyond amazing when issues arise and do everything they can to help there patientce with in they're power. Would highy recommend this dispensary. This team gets an A+ from me.
- M.
- M.
1636129649
A premium dispensary brand with outstanding leadership, knowledgeable and helpful staff/security, a diverse verity of products and unbeatable sale prices! Be kind, follow the rules, be prepaid with ID and form of payment, arrive at your pick-up time and you will have both fast and easy quality service in my opinion. Five Star operation, would recommend!
Bill B.
Bill B.
1635618847
Great place for all your marijuana needs. Staff is helpful and able to answer questions. Very pricey though.C'mon Ohio it's time to legalize.
Jennifer S.
Jennifer S.
1635245620
The wait here is ridiculous. Even if you come in early in the am. Sometimes it's hard to even get a pick up time, the same day. They have regular sales, and decent amount of product.
jesse D.
jesse D.
1631654271
Does now have the staff to serve the Middletown/Monroe area. I placed an online order and still it would have been faster to drive over to about wellness in Lebanon a few towns over and do a walk in than to do an online order at strawberry fields Monroe. Hopefully this place will get it together or give up their license to a better managed company that can serve the area.
Denise S.
Denise S.
1631222492
I frequent the strawberry fields in Dayton, & very much prefer it to the location in Monroe, cause I never have any problems getting my order. On my first visit I brought my medical marijuana card & my picture id from work, as that’s what I always have at the location in Dayton. I had a picture of my license on my phone, & they took that info & said all I would need is my work id from now on. My 2nd visit went fine. On my third visit there was a new guard who didn’t want to let me in with my work id. I told him they said this was fine, & that I’ve used it the last 2 times. He checked inside & they said yes, it’s fine. Today I stop in again & they refuse it again. I live all the way in Dayton, a 45 minute drive from Monroe, where I work. So, I had to take off work early & drive to the nearest bmv & pay another $25 to get a copy of my license. I will say that they have buzzers here that let you know when they are ready for you, but seriously overcrowded. I feel like they should take a cue from the Dayton location & stagger their pickup times better, as well as being consistent with their requirements.
Jodi T.
Jodi T.
1630696661
They have really stepped up their game. The staff is very knowledgeable and friendly. They also finally replaced the person at the front door. I wouldn't have come back unless they had.Cheers to doing a good job!
zack S.
zack S.
1630208730
So this place is overall good. Has a decent selection and deals every day of the month usually. Would recommend.
Lori G.
Lori G.
1630005242
Ashley R was AWESOME. She very polite and knowledgeable. All staff were kind and considerate. I went on a Thursday at 11:25 (open at 11). Order was ready and correct. Was in and out in 10 mins. Parking starting getting full and a line started as I was leaving around 11:45. I loved it and will make the 35 mins drive again. Prices are much better than Cincinnati prices.
Jazzmine L.
Jazzmine L.
1629595866
Great deals and good variety to choose from. It’s the only one in the immediate area so it does get busy. Long lines on their busy days. Pre ordering online is good, my order is always correct. Good for those who already know what you want and don’t need any recommendations. I wish they were open a bit longer like the dispensary in the city. I would recommend.
Melissa B.
Melissa B.
1628579998
I've had good experiences here. Employees are friendly. I feel confident that if I had questions or concerns, they will gladly help answer. I'll definitely be back soon.
Lowprofile
Lowprofile
1628018506
Sadly I can’t give zero stars. Drove 45 minutes to pickup an order. When I arrived at my pickup time there was a line outside the door and people waiting in every car in the parking lot. I stood in line outside for nearly twenty minutes listening to the people in front of me complaining about how long they’ve been waiting. Eventually someone asked how much longer it would be and whatever answer they got, their response was “f—- that I’m going to the car”. After hearing that I wasn’t willing or able to wait any longer. What’s the point of scheduling a pickup time when you have to wait forever anyway? I also don’t like that you can’t go into the store to shop. Or the fact they don’t open until 11 AM and close early. I definitely won’t be going back to this place. Whoever is managing it is doing a horrible job. Don’t waste your time coming here unless you really have the time to waste. Seriously.
Crystal F.
Crystal F.
1625769220
Everyone I've ever spoken to here has been extremely helpful and non-judgmental. You do have to order online, but they are always having sales so when you pick up it could cost less. Getting through on the phone is hard because they are always busy but in person they take the time to answer any questions you have.
Karla V.
Karla V.
1625251442
Had my first experience today. It was wild. Very busy! And handled well. It went smooth and fast. Not sure if the same security guard was there but the one I dealt with was super nice. Cant wait to use my items and feel better.
JOHN THOMAS H.
JOHN THOMAS H.
1624590071
Great Deals on a wide selection of products.Staff is Friendly and Helpful. There parking lot is not that great. I am disabled and use a walker or cane I got hit by a elderly womanWho would not exchange information just because of the damage that caused my car, time, and money. Not being open more hours and 7 days a week, manager's do not announce manager specials on Facebook or the Email the past 2 months. They need to work on this for a 5star rating
Chaim R.
Chaim R.
1623439775
Excellent staff - Ashley has always been very helpful. Professional. Nice facility. Clean. Well organized. Cannot create an order at the store. This is an order Online then pick-up at the store. This is unique to Strawberry Fields. You can choose a time window when you intend to pick up your order. They use a pager system to let you know when your order is ready. Never been a long wait so far.I would recommend Opting In for email as they send a helpful monthly calendar of their Sales promos.Update: Have also received very helpful attention from Sean T. Also, have noted that Strawberry Fields has the best prices. Also, the Online-only ordering and picking up has been the quickest and easiest. Because of their cash-and-carry model it is very difficult to reach anyone by phone or otherwise.
Chaim R.
Chaim R.
1623085326
Excellent staff - Ashley has always been very helpful. Professional. Nice facility. Clean. Well organized. Cannot create an order at the store. This is an order Online then pick-up at the store. This is unique to Strawberry Fields. You can choose a time window when you intend to pick up your order. They use a pager system to let you know when your order is ready. Never been a long wait so far.I would recommend Opting In for email as they send a helpful monthly calendar of their Sales promos.Update: Have also received very helpful attention from Sean T. Also, have noted that Strawberry Fields has the best prices. Also, the Online-only ordering and picking up has been the quickest and easiest.
Brandy V.
Brandy V.
1622123445
Very knowledgeable and professional staff and the products have always been amazingly goodI just wish that it was more interactive where we could go in see it smell it ask questions but due to Covid it’s online ordering only and I personally don’t care too much for that because I don’t feel that it gives enough information about the product and If I have questions....?! 🤷🏻‍♀️?overall they’re very knowledgeable and very professional and haven’t had any issues so far I would recommend them!
J T
J T
1621924164
Had an issue but they were very helpful to address the issue once I was finally able to get them to answer/return call. They need to hire someone to answer phones and return calls. If they did that they would be top 3 in all of Ohio (if not number 1)
Joseph T.
Joseph T.
1621396604
Employees are super nice and very knowledgeable. Using a dispensary can be a very intimidating experience in some places, that is not the case here. You must order the products you would like to purchase online then you are assigned a date and time when you can pick your products up. Very convenient process and really controls the amount of traffic inside. The only downfall is the driveway entrance is in a difficult spot, but that shouldn't deter you from using this facility for your medical marijuana needs.
Chaim R.
Chaim R.
1620859044
Excellent staff - Ashley has always been very helpful. Professional. Nice facility. Well organized. This is an order online then pick-up at the store. You can choose a 30-minute window when you intend to pick up your order. They use a pager system to keep social distancing.
A S
A S
1620569214
Most the FOH staff are nice. The door security guard is always so rude. He has no personality and is short and condescending to customers. I think the gun gives him a false sense of importance. Seriously get over yourself and realize you work in retail and need a certain set of social skills if you do that job. Do better.
D B
D B
1620156697
Consistently best deals and selection in the Cincinnati area, worth the extra drive. Ordering process can be a bit tricky getting what you want on certain days, just have to get used to it.Wait time has gotten SO MUCH BETTER as of late
Christopher R.
Christopher R.
1620083478
great product and deals...horrible service. I bought 10 days worth of product was charged 14 days have tried getting ahold of a manager for almost a week now with no response. on another trip to same location was given the wrong product and instead of refunding me they gave me the item charged me a day for something I didn't order or really want and then had to repurchase my original item even though they won't let you add on in person. just overall bad customer service, but great sales they stack my vet discount which is great and they have the best quality product consistently. with all that said customer service is bad enough it's a 1 star at best.
Mary L.
Mary L.
1619374561
First time I went it was good but security guard was not friendly at all. Once I filled out the paperwork it was quick. I have tried so many times to place an order and no reservation slots available especially on Saturdays.
Michaela S.
Michaela S.
1618672191
Not a bad place great deals but you have to be ready at 11am to place an order and you hardly can get a slot. They never answer the phone so you cannot call to get help and if you don't have an order when you get there they are actually pretty rude. I scheduled a pick up and my phone glitched out and when I tried to reorder there was nothing available it was literally 11:03am. They cashiers though are always super friendly and helpful.
holly D.
holly D.
1617934435
As of 4/5/21 Strawberry Fields Monroe is open Monday-Saturday 11am-7pm. ONLINE ORDERING ONLY. They do not accept walk ins so please make sure you place an online order before you drive there. The last time slot you can place an order is 5:30-6pm. They take their last patient at 6:30pm. If the online ordering system will not let you place an order, that means they are FULL FOR THE DAY! They can not take anymore patients. Lastly, they have one phone and ONE person answering the phone. They can not answer all of the phone calls at once. Remember to be nice, they’re just trying to do they’re job.
Steven A.
Steven A.
1615919305
Have only been to this dispensary since the pandemic has been ongoing. First thing you need to be aware of is toy MUST place a online or phone order. I made the mistake my first time just walking up to the dispensary and was very rudely informed by a doorman I needed to place a online order. When you place your order your best shot at getting a pickup time is to place your order soon as you can. Pickup time slots go quickly. The last time I was there there seemed to be a different doorman working who was much friendlier and that's why I'm giving 4 stars instead of three. But they really need to work on making so more people can access the dispensary.
G W.
G W.
1615599155
Super efficient and helpful. In and out in 5 minutes. Way better than Verilife, Have a Heart and Verdant. I’ll never go back to those places again. Please keep everything they way you have it. It’s so much easier at your dispensary. Keeps the stress level down. You guys are awesome.
Sabreina A.
Sabreina A.
1612394402
Shawn was my tender and he was AMAZING! It was my very first visit to an Ohio dispensary and he made my experience an absolute easy pleasure. Thanks man...
Jordan S.
Jordan S.
1611359642
The staff inside has always been friendly and before covid was always happy to answer questions or talk about strains/products. The online ordering system is nice to view products before arriving, but you miss out on "lass call" items available for a discount. The wait is usually modest, about 30 minutes is average I'd say. They do have buzzers available so you can wait in your car. Cash only and there is an ATM inside.
Fawn J.
Fawn J.
1610840319
Fast and efficient. Friendly employees and short wait times for picking up online orders. Just remember to have your online order in before 3, I personally recommend having it in as soon as they open so your garaunteed to get what you ordered before it's gone.
Sara B.
Sara B.
1609627957
Would have been awesome if they put that they were closed on New Years Day instead of letting me order and remain closed. Fantastic.This is my final and definitive review of this establishment. I was hoping to have at least one pleasant experience here. But, I have really really really tried to make things work with this dispensary. I mean, seriously, I have a lot of patience and it's not the waiting in line that gets to me. It's the unfriendliness and unhelpfulness of the staff. One day show your id at the door the next day get in line and show identification. Wait in line for hours to find out they have no order for you!!! Even if you've got the confirmation receipt on your phone. I really wanted this place to work for me.. even with up to a 50 percent discount available to me at times. It's not worth my dignity. This feels like an effing pill mill. Not a wellness establishment. If you like cheap prices by all means go. If you like feeling human try somewhere like Bloom Medicinals in Seven Mile. The price will be worth the service provided. Sorry strawberry fields you've done lost all my business with your nonsense today.
Nick W.
Nick W.
1609612477
We TRY to go here for their sales. BUT They never ever ever EVER ANSWER THEIR PHONES! Highly annoying and it causes us to go somewhere else almost every time... even during sales. Today we put in an order for the 21% sale. We were leaving to go get it when we got an EMAIL saying our "order cannot be filled at this time" with no real explanation. We tried to call and guess what guys....? That's right! NOBODY ANSWERED THE PHONE. Verilyf answered though.
Angela P.
Angela P.
1607735084
Used to be over a hr wait at this place and I was skeptical to come back after announcing online ordering only, but it’s working! Only waited 15 minutes today. Keep up the good work crew!
Dan B.
Dan B.
1607525778
Had the best deals until the 25% off select brand "customer appreciation month". Then all the regular sales ended and not a single select brand sale item has been in stock for the first 10 days of December.
Alpha G.
Alpha G.
1607348128
When I first got my card I liked this dispensary more than the others because they had more options at better prices.Unfortunately customer service issues are too much in the way to even care about price now. I have experienced much of what has been said in these reviews.This last Saturday they advertised a discount for a product not on their site when they only support online ordering. When mentioned they could care less.Something does appear fishy about this place. It appears like someone owns it but does not know what is going on with their business or money.I finally decided to look elsewhere and found a nice dispensary In Lebanon.Will check back in 6 months. Hopefully they can get it together here.
Zach B.
Zach B.
1606846960
I think Strawberry Fields has a great selection and the best prices in the area. The greeter at the front is always helpful. The service and hours are the reason it is not 5 stars. I also wish a trip there wouldn't be a two to three hour ordeal. Finally triple check the bag. You don't want to wait another 30 minutes for a missed item or two, especially after paying the "days". My recommendation for 5 stars would be a faster turn around and being open later and on Sundays.
Michelle P.
Michelle P.
1606756764
They changed their order set up, which is fine. If you need to be online ordering only due to covid, I respect that. What I don’t respect is the lack of communication and regard for their patients time. Online ordering doesn’t open until 11 and neither does the store. I drove out of my way to visit this location and arrive at open so I could get back to my day. Instead, I have to log in to their order system at 11 and there are no pick up spots until 1pm. Organization and communication need work. I’ll be sticking to About Wellness Ohio from now on.
Carrie N.
Carrie N.
1605931187
For one, the security guard is miserable. Its very unwelcoming. The actual budtenders inside are wonderful though. I just go to other places. I hope they’re better to the rest of you.
Kelly P.
Kelly P.
1601941372
First of all,Strawberry fields has the best deals around not to mention that they seem to have higher thc content then other dispensaries. Will u wait a long time? Sometimes! Especially if u are just walking up. It's a heck of a lot easier to place a order online and pick it up at your time slot. Best suggestion is to get there 10 mins prior to your time slot and make sure u check in. Since I've done online ordering, the longest I've waited from check in to check out is like 35 mins. As to walk-ins, I hear them say it's a two hour wait etc. I've never had any issues with any of the staff, they are always kind and knowledgeable and respectful. I hope this helps 😃😃
Bryan G.
Bryan G.
1601675040
This place would do if it were the last dispensary in the world. Thankfully it isn't. Excessive (1.5 hours) wait times with no indication as to how much longer you'll have to wait. Menu prices didn't match online prices and the cashier appeared to struggle with basic math. I was at strawberry fields forever and it sucked.
Autumn M.
Autumn M.
1600546448
Love the sales, but MAN does the line get long on a daily basis! I go on Wednesday & its just as busy as saturday! Other than that its great, the employees are super friendly & helpful!
Robert W.
Robert W.
1600198963
A little shackie
Mark K.
Mark K.
1599589563
I would definitely find a different dispensary. I've been 3 times, nothing but issues each time. Had a online order only to be told I didn't, then was told that they didn't have the product that was clearly on the website. Never again!!!
Kc P.
Kc P.
1599319125
I love this place, and obviously everyone else does. Its always packed no matter the time.
Amy T.
Amy T.
1599157763
Management of checking people in is less than organized. They need to set up two additional tents to accommodate a line for online pickups and the other for new patient/walk-ups. When a patient places an online order and expects to receive it within that timeframe but then sees others just being waved on into the dispensary without checking in it's rather annoying.
Mark G.
Mark G.
1599146638
The man at the front door. Is very unfriendly. He is of no help. He won't give no answers. I mean we need to ask questions. And I feel as if he don't like his job. He should find a new one.
Travis C.
Travis C.
1599052686
Need room for people instead standing outside lol
Charles M.
Charles M.
1598996544
They say they close at 6 o'clock and stop accepting patients at 5:30 well that's not true because I got there at 5:20 and the guy told me they had stop accepting patients for the day. I drove 45 minutes to get my medicine that I needed for my P TSD and now even more triggered because I can't even get it. I hope after you reading this review That you might consider taking your business elsewhere because this place does not believe in helping patients.
Jason D.
Jason D.
1598727542
Always seem to have what I need which is high in cbd thank you!
Julie H.
Julie H.
1598639294
The place is nice, expensive and wait.
Mike D.
Mike D.
1598574293
It took a while before they got a good Covid system down, but it's smooth sailing now. The guy at the door is always great and the sales are decent.
Russ F.
Russ F.
1598411681
I take care of a family member that goes up here and they say it's great other than they don't answer their phone for you to place your order anymore
Brandon H.
Brandon H.
1598377983
Everyone that works there, including security is extremely courteous and helpful! Long lines, order online. Just be aware of your "time window."
Christina K.
Christina K.
1598376008
They will mess your prescription up and then treat you like it's your fault
Shalonda C.
Shalonda C.
1598118513
The entire staff wad extremely professional and very nice. Great experience! Great prices!!! Great products!!! I Will be a regular.
Jimmy B.
Jimmy B.
1597959388
Waited outside for 20 minutes to have them tell us they weren't taking anymore people. Still had 40 minutes left until close. And was asked if i had a pickup order which i usually do but they turned off the pickup option online so had to go and wait still to be told to leave. Awesome. Its a business thats doesn't like to make money or help people so glad to take my business to Bloom Medicinals. They are very nice and helpful.
James C.
James C.
1597783356
I like this place people are friendly good selection, I will say this to all who purchase from the dispensarys weigh what you have purchased you can get a scale for pretty cheap. Be especially careful when buying Riviera creek products. I don't care if people love their products, if you can't get your weighed right you should not be in business, I was shorted half of what I paid for and these are presealed packages so either they are theives or who ever works for them packaging are. I will never buy Riviera creek products again. My hope is strawberry fields sees this and digs into whats going on. But once again Strawberry fields is a good place.
Michelle A.
Michelle A.
1597526293
Don’t waste your time driving. They wont let you walk in the last two hours of operations. It’s nice to know your staff gets to go home comfortably on time while people need their meds. I truly wish my boss stoped sales and business for the last two hours of my shift too. The strawberry fields in Dayton is way better. Please take the extra drive and go to that one. The employees and security were the best! That’s why I thought I’d give this one a chance. Will never be back! Thanks !
Carl M.
Carl M.
1597424027
Staff is amazing ( especially the ladies who helped me today!)Best doorman in the gameDo them, and everyone else a favor and order online!
Stephen B.
Stephen B.
1597074102
So look I had a pick up order for myself and my patient I’m 20 miles away and was running a little late. I get there and I’m the last person and they let me in still! So I get in and the prescription are mixed up and I’m like I’m sorry I was late blah blah. Seans like “nah man you’re good we will get you together”. Like cool...but then my patient wasn’t in the system...at this point I’m just about to be like I know they aren’t about to do that so I’ll just leave. Craziest part the have some type of revolving door of Sean’s because another Sean came out and said no problem we will take care of it. He took care of it and disappeared back into the abyss of Seans. They got all the scripts together and I was on my way. GREAT JOB GUYS I’m actually going back today 💪🏽💪🏽💪🏽
Trap A.
Trap A.
1596919673
STAY AWAY. They turn away patients 2 hours before they close, which is illegal. They never answer their phone either. Products aren’t bad, but I would never purchase from a dispensary full of ignorant and rude staff. The general manager is a joke who doesn’t know any information about state regulations or laws. STAY FAR AWAY.
Brian T.
Brian T.
1595717595
Sales is what makes this place good.. still pretty slow going with online orders, be a lot cooler if y'all had a curbside service.. literallyWaiting outside with that 4PM sun is like stepping into a lake of fire
#PATRIOTS U.
#PATRIOTS U.
1595654800
This is the best place in ohio to come for your medical needs!!! Fact..... best deals and bang for your buck!!! 👆❤🙏🆙️
Caleb K.
Caleb K.
1595106155
Absolutely ridiculous wait. Really need to figure out a better way to get people in and out with Pre-Orders that are claimed as ‘ready’. I just personally waited outside 3 hours. Do not recommend unless you have a whole day and plan on spending it at the dispensary!
Danielle P.
Danielle P.
1594870121
Everyone I felt with was super friendly. The wait was longer but they were busy. The sales/discounts are nice. They had everything I needed in stock. The pager system that allows you to wait in the car is a nice alternative to standing in the heat.
Jodi T.
Jodi T.
1594317388
Placed an online order expecting that would have been the best an fastest way to get my order. Unfortunately, I was made to stand out in the heat with lung problems as people were being let in as they walked up. My order was ready to pick up but still had to wait 20 minutes. I honestly don't see the point of ordering online if your just going to have to wait with everyone else. The door staff is bias and let's who he wants in at times.
T C.
T C.
1594315015
When this location first opened, it was great, very friendly and efficient. But now...ugh. This was my last visit. After placing an online order and being told it was ready, I arrive only to wait a half an hour in line outside while people walked in ahead of me to look at menus and go inside to place an order. What was the point of online ordering?! There apparently isn’t any rhyme or reason to their “system” so online ordering is pointless. And the staff seems rude now too, which is understandable given the pandemic and all but come on, we are patients, all CASH paying patients, not customers, so a little courtesy goes a long way!
Darius W.
Darius W.
1593801137
Best prices but not worth the hassle. Whole system is a joke. Needs better organization with phone orders and online.
Preston T. E.
Preston T. E.
1593206042
Price on edibles here were much better than other competitors in the area. Product selection was much greater here also. A short wait outside now after Covid happened, but take-out did their best to keep up with the demand in line.
Tim A.
Tim A.
1593107389
When they first opened they were awesome...Now it's very difficult to get in...It's almost impossible to do a phone order, and I've been turned away 3 out of 4 visits. They SAY last patient is 5:30, but I was just turned away today at 5:20...Follow up...I just had a great conversation with the manager and I believe that she is working on all the issues that she is aware of. Hopefully they can get more phone lines soon
Bob S.
Bob S.
1593016899
I've been to a few of the Strawberry Fields locations & while I like them all, this location is truly superior. Good vibes is all I have to say. Keep it up!
Lynsie M.
Lynsie M.
1592950650
Strawberry fields has always been good to me until today. They denied me from getting my prescription because my license is expired even though its technically still valid in the state of Ohio due to Covid 19. That's not right to denied someone their prescription that they have paid to get. After the security guard denied me I went back up to him to show him that my id was still valid he completely ignored me. I stood there as he closed the door and waited for another customer to come out. I then grabbed his attention to show him and he still said no, so then I asked if I could speak to a manager and he told me no and went back to ignoring me. I'm highly upset at the way I was treated! I will not be back.
Lynsie M.
Lynsie M.
1592689975
Strawberry fields has always been good to me until today. They denied me from getting my prescription because my license is expired even though its technically still valid in the state of Ohio due to Covid 19. That's not right to denied someone their prescription that they have paid to get.
Bradley D.
Bradley D.
1590248630
I always enjoy coming here. I love their deals that’s... what keeps me coming back here compared to other places. Very knowledgeable & friendly staff too!!
debra S.
debra S.
1588691701
Excellent staff! Professional but readily greet long term patients! Advice is always spot on. So glad to have this place in my life and only 3.5 miles away.
Janet M.
Janet M.
1587786086
I love this store! I love the staff and their attention to detail and always eager to help or answer questions about products. I really love the call ahead ordering. I don't have to wait in line. I call in my order and it's ready to go when I get there. I have a closer dispensary about 4 miles away from my home but I prefer to drive the extra 20 miles for the service I've received thus far. Thank you all for making an uncomfortable sale for me a lot less uncomfortable.
Michelle B.
Michelle B.
1587745690
I love this dispensary. The staff is friendly and knowledgeable. I was very impressed with how well organized they were for this social distancing time. Their process was one of the easiest and safest I've seen. They have a great selection of products, and their pricing is as good as it gets in Ohio. I always leave happy.
Betty L.
Betty L.
1584986028
Excellent facility. Clean! I felt very safe. Staff was extremely kind and helpful in answering questions. It's a drive for me, but I feel it is worth it to be in a facility that operates properly. Prices are fair and competitive too.
Nik
Nik
1584472340
Comfy waiting area with plenty of menus and other useful information. Helpful and friendly staff in the back. Military discount, which is applied on top of any store wide discounts; this is practically unheard of!! Great selection of products. Highly recommended!Please consider posting weekly pics of your menus to one of your websites (e.g. Facebook). Thanks!
Clint P.
Clint P.
1582898801
Not a bad place, definitely has a better harvest selection than it's Dayton Ohio counterpart. The bud tender was great didn't catch her name but she was very personable. My first choice for a go to dispensary is about wellness Ohio in Lebanon but if they sell out come here and find it for 5 bucks more.
Emma T.
Emma T.
1580913640
This location goes above and beyond. I really enjoy my experience here as far as dispensaries go. From checking in, to picking my product, everything goes efficiently and I feel comfortable that I'm being educated on the right decisions. The management is kind and knowledgeable. I'm so happy we have this dispensary in our community.
Adam M.
Adam M.
1580239191
great place to be. security is awesome there very observant. great staff very helpful. everybody there is always happy and seeing their smiling faces is a refreshing break from the tedious shopping. very clean facilities. great decorations. quick service which is great!
Ralph M.
Ralph M.
1579929126
I thought it was an amazing place. They helped me with my veteran discount process. Friendly and eager to help.
Brandon G.
Brandon G.
1579024029
Professional and knowledgeable staff, chill and laid back environment, extremely clean facility. The wedding cake is 🔥🔥. Thankyou!
Lorrie C
Lorrie C
1577709888
Absolutely love the location of this business staff was amazing and very helpful and just downright fun will definitely go back... Very roomy inside waiting room and purchasing room were all a great size I've been to both strawberry fields locations and they are both great... Monroe has a great selection for patients much respect Sincerely Lorrie #MSstrong 🧡🧡
Ashlee W.
Ashlee W.
1577488847
I love Strawberry Fields! Some of the staff aren't very helpful when it comes to picking out strains BUT some are super helpful. SEAN IS THE BEST! But I love the dispensary, very clean, I feel safe there and I am very much grateful for them.❤❤❤
K C
K C
1577415761
Love strawberry fields! I’ve gone twice now. The staff members are always friendly. Check in is efficient. Waiting room menus are updated and accurate. Back room staff is really talkative and helpful. Prices are pretty decent and product is good. No complaints! Thanks strawberry fields!(I wouldn’t be mad if you guys kept your leafly menus updated though so I can plan purchases in advance! That’s the only thing that could use help but it doesn’t reflect on the actual facility at all.)
Ashlee W.
Ashlee W.
1575554020
I love Strawberry Fields but they're customer service could be better. The first time I went there they recommended Meigs County Cake and it had seeds in it! Nobody told me that until the next time I went in and told them. Some of the staff aren't very helpful when it comes to picking out strains and some are super helpful. It just depends who you get. But I love the dispensary, very clean, I feel safe there and I am very much grateful for them.
Melanie A.
Melanie A.
1574451447
So far I've been having a very bad experience with this place. they have a phone number and I've been calling for two days straight but I never get to anybody or nobody returns my phone call. I find this place very unprofessional. and they need to hire a person that can answer phones and answer the your questions. Their prices aren't that good seven mile is better so I'm going to keep my business with seven mile. I thought I'd go ahead and give strawberry Fields a chance but that was my worst decision ever. And that's why I gave strawberry Fields a one-star
Dave P.
Dave P.
1574174234
Needs a updated menu, their "leafly" live menu is not kept current. You arrive and get your Id and card checked to get in, then you wait without a menu, then taken in the back to see a menu and purchase. They need a much better menu system, in house and online.
Mark K.
Mark K.
1573163174
Very nice layout people were helpful and there wasn't a wait no complaints
Ruth T.
Ruth T.
1573122762
Great place!! Pricing still too much, but I suppose convenience isn't cheap.
Chad D.
Chad D.
1573080977
Loved it , deals, awesome dispensary, best I've seen in Ohio
diridenour .
diridenour .
1572996482
Love this place. Been to about 5 different shops & this one is now my favorite. Not only do they have very competitive prices with a wide variety but offer a 20% discount for veterans!!! Awesome 🙂
Emily M.
Emily M.
1572609412
Clean, friendly knowledgeable staff!
nick M.
nick M.
1572039429
Was the 3rd person in at the grand opening. Very nice and clean store. PLENTY of selection and prices were competitive with surrounding shops. So glad they're up and running!
Regular Girl F.
Regular Girl F.
1572033382
Best selection and prices I've seen so far. Worth the trip up the interstate, will definitely be returning.
Kassie G.
Kassie G.
1571920021
It says right on their site they open on October 25th. No need for a one star review. Rude.
Nicky M.
Nicky M.
1570483758
This place is a joke supposed to open 3- 4 months ago STILL NOT OPEN!! Just called today because there website says close at 6 pm a very rude lady answered the phone would not answer any questions at all!! Why answer the phone if you have no idea what's going on?? Beganing to think this place is nothing but a front from something illegal WHEN & IF they open I'll not spend $1.00 dollar there they just lost 2 would be customer's
Next Reviews
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300 N Main St
Monroe, OH 45050

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CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

    Dispensary - OPEN

    Columbia Care is a medical cannabis dispensary store located at 300 N Main St in Monroe, OH 45050. They specialize in providing high-quality medical marijuana products to patients who have received a medical marijuana card from a state certified MMJ doctor.

    Columbia Care offers a wide range of dispensary menu products including flower, edibles, tinctures, concentrates, and topicals.

    With recreational cannabis now legal in Ohio, as this gets implemented Columbia Care in Monroe may also convert into an Adult Use Recreational Dispensary as well as support medical marijuana patients. Find out if you’re eligible today.

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    March Madness MedCard Special. Use the code: MARCH20 for 20% off 1st time & Renewals. Fill out the form to get started.
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    What People Are Saying

    Columbia Care Monroe Dispensary
    3.9
    Based on 717 reviews
    Sarah D.
    Sarah D.
    1699024372
    I’ve been going to this dispensary for two years. Today I had a reserved order, I received a text and an email that my order was ready. I placed the order last night around 9pm. When I got to the dispensary, I was brought to the back and about to get money from the ATM when they informed me they were out of one of the two things I ordered. Okay, so why wasn’t I told earlier? Ordering is already frustrating enough because of how the website is organized. I really didn’t have time to stand there with people waiting for me to pick something else out. Also there wasn’t anything near that price range. I think my order was given to someone else by mistake because usually when they are out of something I get a phone call. But I ended up not getting anything. I can’t believe I drove all the way out here for this to happen. Very upset.
    Jack W
    Jack W
    1698701799
    Slow, Uncoordinated, and kinda unhelpful generally. They like money tho. Dont know why it takes me sitting in there for 20 minutes and multiple employees to let me know I wont be getting served. I also dint want a "table" buzzer, this isnt red robin. Let me pick up when I schedule the pick up
    April J.
    April J.
    1698247013
    Not welcoming. You can’t walk in unless the door is opened by the security guard. The younger guard is not very welcoming.The lobby is very uncomfortable. The chairs are uncomfortably painful plastic. Not good if you’re a chronic pain patient.They at least have a water cooler and a bathroom which is nice.The back workers are for the most part pretty nice. Not all of them are knowledgeable on the products they sell though.A lot of the product seems overpriced, and the quantities never seem to add up on product. Things that are supposed to be 1g, they label 0.84g. The vape carts always have huge air bubbles in them no matter the brand. Seems like a rip off.Shangri La Superstore up the street is a much better experience. You’re allowed to walk through the door. They also have drive thru service. The workers are upbeat, happy, and helpful. The lobby is homey and comfortable. The product descriptions are more accurate. The product itself seems to be much better quality.
    Liz L.
    Liz L.
    1695190232
    Along with a large selection of products, ease of preordering on line for a scheduled pickup you are greeted at the door & front desk & feel like you are in the right place. I haven’t experienced any long wait time since I am able to schedule a time. Every person that works there is friendly, knowledgeable & willing to make sure the shopping experience is successful. 100% my goto store. Thanks for your quality selections & reasonable prices.
    lisa H.
    lisa H.
    1693593007
    go to the landing instead! I've been here many times and the customer service continues to go downhill. After a 2 hour wait today, which the security guard was extremely over the top rude, I won't be back! Go to the landing down the street. They stack discounts and have better deals!!
    Corey G.
    Corey G.
    1691500995
    Litterally the best Dispo around! Great for people who know what they want and want to get in and get out. I couldn't stand waiting on people at Bloom who had no idea what they're doing and taking up people time.
    Jenna M.
    Jenna M.
    1690902975
    This is a well ran facility very organized and fast. Everyone is really friendly and most of them know me by my first name now and that’s always nice 😊 I have recommended Columbia Care to others and will continue to. Also they have some pretty good deals going usually so that’s a big plus!
    Brittny T.
    Brittny T.
    1690731536
    I've been a patient here for a little while now and just have to say that I have always had a wonderful experience here. The staff in the back are so polite, happy and helpful. They make the process as quick and easy as possible and always ask if you have questions or need anything else. Definitely 5 stars from me!
    Kristen W.
    Kristen W.
    1690407853
    Constantly having sales on items they don’t have in stock, uneducated employees give horrible suggestions not even close to what you wanted . . FALSE ADVERTISEMENT ON SALES!!!!!!!! Prices are never what they advertise !!! BE AWARE ! Customer service is as great as the inventory on their killer deals … non exisitant .
    Hannah R.
    Hannah R.
    1689261175
    Super stoked about this place. It's ran so well. Eli F. is super helpful. He made my whole shopping experience so warm and welcome. He's such a knowledgeable dude. I will always come here and recommend everyone to come here.
    Julie R.
    Julie R.
    1689243706
    Every time I come here the staff is always friendly. I normally am waited on by two ladies, Heather or Ashley and they are always so kind and so helpful and informative about any questions I have.
    Hanzo H.
    Hanzo H.
    1689205248
    I had more than a few questions for Mr Eli today, and he did not disappoint. He helped me understand how the days system work and his recommendation worked superbly ! If you ever shop here be sure to ask for Eli !! And I can confirm his recommendations are top tier.
    nikki M.
    nikki M.
    1689099425
    Great little dispensary!!! Heather checked me out she was super nice and very helpful. Also staff at the front desk are very nice and helpful. I’ve never had my order messed up. Very nice place!!
    brittany H.
    brittany H.
    1689022509
    Had a great experience with Ashley, a tender:. She was very friendly and had great suggestions as far as products I’d like and upsold me a few items on my last visit! Overall great customer service!
    Joshua C.
    Joshua C.
    1688139523
    The guy that helped me was rude and very unfriendly. #4 register on 6/30/23. Thankfully the GM is awesome, handled the situation very quickly before I had even left. I will update my review as a reflection. Will update once again next time. Hopefully I’ll have a positive experience next time.
    Debi D.
    Debi D.
    1688043729
    Very friendly answering my questions but go online for your order the night before or early in the morning before they open due to high volume its easier to get in and out you Just basically need a appointment set in thier system, makes things alot easier if you want to change your order by adding or subtracting somethin then you can do it there , and they do have a bathroom and ATMs to use too , 🤘
    Bill F.
    Bill F.
    1684069775
    Not helpful at all!! Instead of trying to help me resolve a problem with my card/registration they simply said they couldn’t sell me anything and this was after I had already purchased from them.I recommend Bloom!!
    Theodore B.
    Theodore B.
    1681440383
    First time at this dispensary. I had a great experience as a walk in. Donavan helped me with my order and made several great suggestions as I am brand new to all of this. Overall very satisfied with every employee I met and will be stoping here from now on.
    Sheila K.
    Sheila K.
    1681419824
    Pricing is ok and the people who work there all seem to be very friendly. But be aware they do not give any refunds here. If you get a defective product, your just out the money.The dispensary in Lebanon backs up their products. If something is wrong, as long as you have original packaging they will fix it.
    McKenzie G.
    McKenzie G.
    1675375770
    Always a great experience. The employees are amazing and very knowledgeable about their product - always going above and beyond expectations. I specifically go out of my way to visit this location. The very best!
    J S
    J S
    1674775103
    3rd time going to this dispo now the last. Say they take walk-ins. Second time now I've driven 30 min only to be turned away. Thanks for really caring about your patients. Don't waste your time going here. Go to Bloom instead. Better prices. Better people. Do not turn you away!
    Cincy R.
    Cincy R.
    1673975290
    They get you in and out pretty quick. They're cash only but have an ATM on premises. They have a good variety of products. Would of been 5 stars but I have questions about products I've never used and can't get answers from staff. Get you in and out quickly is the mission.
    James S.
    James S.
    1671133074
    Absolutely love this place. Some of the nicest bud tenders I’ve dealt with. Was in and out within a reasonable amount of time. Thank you Columbia care staff for making the process of getting my medication simple and fast.
    Taylor O.
    Taylor O.
    1667512163
    Online orders are great! But do not plan to walk in, half the time they won’t accept you. It’s not worth it! But online orders have always been accurate and staff is awesome.
    brian W.
    brian W.
    1661985589
    Drove 30mi to come here and they quit taking walk-ins at 5:00. Security said that walk-in time changes just depends on them!! Well that would have been nice to know b4 I drove all the way out here!! The website clearly says they take online reservations and walk-ins untill 6:30! I guess they don't!
    roadrunner
    roadrunner
    1661809031
    Online ordering is basically useless. Can’t even place one past 4 which is 3 hours before they close…. Not to mention they also don’t answer the phone. And if you do place one you’re still going to be waiting just as long as the walk ins. And then they don’t even accept walk ins after 5:30. Basically it’s rigged since they don’t let you place an online order and then after you waste your time and gas you’re not even allowed in. Great place to shop. Michigan dispensary’s would never operate like this!
    Olivia M.
    Olivia M.
    1659421839
    Frequent often, over a year. I love it! This isn't a convenient store. It's a dispensary... Wait time is worth it. All staff are great! Some people will complain no matter what.
    Tammy W.
    Tammy W.
    1658790347
    Looks like they continue to have the same problem. Can't order online won't take walk ins. If you go you are turned away. I've never been turned away from a business before. I can't figure out how to actually obtain any product. Good luck getting into the place
    Corey L.
    Corey L.
    1658615633
    Went on there website and found want i wanted to get. Drove 30 min to get there just to be told they don't take walk ins but on there website the first thing they say is they take walk ins. Or I would have ordered online. Guy comes outside to tell me that because they wouldn't let me in.and told me they wouldn't let me in they act like they make it in store for order lol. And to make it worse there was no one in the store. Will never come back. Will go to to the store on ridge from now on total waist of time.
    MICHAEL D.
    MICHAEL D.
    1658011073
    For this to be my first time coming this was the worst dispensary experience ever! The Horrible staff! Horrible prices! Not welcoming at all!! Not a place I will ever go to spend money these people attitudes were horrible! Maybe because me and my caregiver was black men! And to think think I drove almost an hour! Please don’t even waste your time going to this place! Even the staff talks about how better sunny-side deals are wow! I felt very discriminated!!! 😔😔😔
    Kimberly S.
    Kimberly S.
    1656794974
    The gentleman at the front behind the desk when I went in apparently was trying to give me a tip on an address issue, but when I told him I couldn’t hear him he blatantly yelled very loudly at me in front of everyone in the lobby. The music was up a little too loud for me and I just couldn’t hear what he was saying. My first and last time there. Thank you to the kind young lady in the back that helped me with my order with it being my first time there.There would be 5 stars for her but the 3 are for first impressions from him!!!
    Chuck S.
    Chuck S.
    1656465956
    Only a customer since 4/20, but the sales specials are good and frequent. Staff is excellent. I see folks complain about online orders only, but both times I was there were walk-in visits. Short wait times and good products.
    Jennifer S.
    Jennifer S.
    1655489974
    The wait here is ridiculous. Even if you come in early in the am. Sometimes it's hard to even get a pick up time, the same day. They have regular sales, and decent amount of product.
    Jason B.
    Jason B.
    1655481449
    Policies keep changing without disseminating information. My phone gets blown up with CC deals but you can't tell me your every changing pick up policy, but the guy at the front door can give you attitude when you ask. Strawberry Fields was a 4/5 until the rebranding.
    franzchsca
    franzchsca
    1650563957
    This place is really nice! The security guard is obviously intimidating, but that’s his job, he helped me fill out a form when I was anxious. The staff are beyond helpful and kind. I went for the first time and the staff member checking my items out told me about a battery I was getting and how I didn’t need it, so I saved money instead of spending it on a battery I didn’t need. I highly suggest this dispensary.It is pick up only. However their website is so helpful when your ordering. You can even pick time slots to come pick up your items! You will also need a valid ID and Medical Marijuana card. This is NOT a recreational dispensary!
    Awesome great staff and security is super cool a great experience bud is top quality awesome sales 420 was 20% off everything
    The G.
    The G.
    1650494267
    I have been going to Bloom Medical 3 miles from my house, and did not experience any significant decrease in pain. So I decided to try next closest dispensary Strawberry Fields/ Columbia Care.. It was the best decision of my life because I met Holly. Holly has been nothing but extraordinary and because of her I have not been this pain free since my surgery in 2015. Bloom medical is literally 5 mins from my house and Columbia care dispensary is 21mi./35 minute drive and I will go every single time just to see Holly. If she quit or got fired I would not renew my medical license. This is the best I have felt in my life! Every single time she updates on my order or how did the last balm worked. I swear she cares about my health more than I do I. With this being my first time dealing with marijuana it makes me feel so much better now that I have somebody who is knowledgeable and is going to take care of me..
    Darrick J.
    Darrick J.
    1649077276
    Best selection and prices in Butler County. Staff is super nice and very helpful.
    Hailee
    Hailee
    1647872652
    Always a great experience here! Employees are helpful and super friendly. Security seems to know what they're doing, and business operations run smoothly. I would recommend it to anyone nervous to visit a dispensary.
    Sam L.
    Sam L.
    1644102446
    I will say I love the products and cashiers.The ordering system should be open/active all hours not just certain hours... I have had trouble placing orders. I have built my cart several times but the order won't go through. I had to do a walk up order... walked up to the door on a 02/05/22 Saturday at 2:00 PM (they are open until 7:00) . Keep in mind - my husband and child were waiting for me in the car I was trying to be courteous of them waiting in the car.I was told to come back in 1 hour by the door guy. I came back after an hour and he handed me a beeper... I was confused I asked him "I thought you said 1 hour?" He said "yeah, this puts you in line now... " He also adds "it'll be another 45 minutes" as he shuts the door behind him. I grabbed the beeper and stood by the front door patiently. He opened the door and said "Are you just going to stand outside the door?" I said "Yes, my daughter is antsy in the car..." I let others know I had been helped as others were walking up to be helped. He let several other people in as I was standing outside. (I understand some may have had online orders)He finally let me in after waiting an hour in the truck + ( & 15 outside 15 mins inside) . He said "You've been causing problems today" and began openly talking about me to another staff member at the front desk saying I was causing problems and no one cared about my problems. I'm pretty sure he said "this is crazy" or called me "crazy"... very unprofessional. Should never talk about your customers... this is how problems arise/how you lose business...He seems to make the rules up as he goes. He turned away several walk in customers. Throwing away money and business. We would be able to place orders if it didn't say "no reservation slots available" I understand the store has lots of customers and everyone has to wait their turn but something rubbed me the wrong way about the way he treated me. He also told me once another time I was "Lucky" that he let me in... I'm tired of being belittled/bossed around by this guy. Can I just get my products and go home? I will be avoiding this situation again at all costs. We got there at 2:00. I finally left at 3:30. Columbia Care should look into an online pick up order system.The cashiers (Holly, Kyle. G are awesome) and staff members inside the check out area are extremely professional, kind, & work in a timely manner. They apologized for my negative experience but I wanted to write a review... I have had 0 issues with any staff member, it's the door/check in situation that needs to be addressed. I promise, I'm not trying to cause any problems... just trying to make a purchase but seems like I'm never allowed to walk into the building. Take care!Thank you,Samantha
    Johnmark T.
    Johnmark T.
    1643758641
    Amazing staff. Great product. Always helpful. Best dispensary in Tri-State
    Tommy S.
    Tommy S.
    1643649512
    This place is online order only, but they have a fantastic selection at good prices and the workers are all super helpful. Highly recommend it.
    Brandon S.
    Brandon S.
    1643472158
    Not a one star review. Gave a bad rating for something that wasn't their fault. Will be updated once I've gone back. The building was clean. There was no line. The employees were all polite and accommodating. Other than being turned away without medication, it was a pleasant experience.
    Autumn M.
    Autumn M.
    1640119409
    The sales are way better now that it's Columbia Care! Nearly always in & out except on super big sale days, for obvious reasons. Everyone is always so friendly.Although they barely ever answer the phone & will never call you back even if you leave a voice-mail like the Columbia Care recording tells you to.
    Jake J.
    Jake J.
    1639852625
    Love these products, but this location isn’t as convenient as I’d like. They never answer the phone.. ever. And every now and then, before checking out on the website, it just states “online pickups unavailable.” Leaving me confused, and frustrated as ever. Never gives an explanation or how to work around this issue. It would be great if you guys would step up your customer service to as good as the quality of the products you sell.
    Sarah C.
    Sarah C.
    1638680137
    I don’t know why there is so many bad reviews but my first time was great waited maybe 20 minutes. Everyone was super nice, and very informative. We’ll definitely be going back!
    Jason D.
    Jason D.
    1638650271
    Supper slow dispensary makes there clients wait outside with a beeper so that being said it feels like they need to make a waiting room you can walk into because making us stand out side just feels wrong they are making millions on us but make us stand out in the cold not a good look for such a big company they should makes us feel more welcome food for thought we are people with things to do it should flow faster and smoother letting people walk in would feel way more inviting than sending them back to there cars to wait is silly hopefully this was like a one time thing verilife was way faster easier to go to they should look into how they do it just saying
    Brandon D.
    Brandon D.
    1638392180
    Sad to say after being a customer for multiple years I don’t think I will be going back. I had an almost identical experience to the attached picture today in which I just inquired why after witnessing someone arrive after me and was called in before myself was met with aggressive answers and no clear reason to why. In no way being angry or aggressive in what I thought was a reasonable curiosity after 45 min waiting in the parking lot did I deserve to be treated like I was. A place where people go to receive help should not be so aggressive and insensitive to customers. I understand that many people probably cause bad days for these individuals but it doesn’t excuse you to be rude when presented with a valid calm question. I have been to all the dispensaries in the area and only chose ColCare out of closeness. Now I will gladly travel to another dispensary to have the experience it was intended to be.
    Abe N.
    Abe N.
    1638159944
    I both love and get very annoyed with this place. The staff is amazing, all of them, but I think we can all agree the waiting situation is tenuous at times to say the least. There is no reason it should not be busy because it is that good of a dispensary in every metric.The wait is worth it or there wouldn't be a wait at all for a place of its size. Understaffed is understaffed. But it would be nice if it wasn't an every time I go thing. That's all.
    Andrew M.
    Andrew M.
    1638034295
    The security guard here was just very aggressive with a patient. This gentleman was asking questions about why people were being called out of order of the line that he waited in outside before open. The security guard started raising his voice and approaching the patient and got in his face while putting his hand on the gun on his hip. This was a very intense situation. Several other patients witnessed this and complained. The manager Kayla told me “sorry, he might be having a bad day”. Not sure I will return and if you have questions about things or expect to be served in the order in which you stood in line for 20 minutes I’d probably steer clear of this establishment.
    Brian L.
    Brian L.
    1637510932
    The staff here is amazing and friendly and nothing but helpful! Management is beyond amazing when issues arise and do everything they can to help there patientce with in they're power. Would highy recommend this dispensary. This team gets an A+ from me.
    - M.
    - M.
    1636129649
    A premium dispensary brand with outstanding leadership, knowledgeable and helpful staff/security, a diverse verity of products and unbeatable sale prices! Be kind, follow the rules, be prepaid with ID and form of payment, arrive at your pick-up time and you will have both fast and easy quality service in my opinion. Five Star operation, would recommend!
    Bill B.
    Bill B.
    1635618847
    Great place for all your marijuana needs. Staff is helpful and able to answer questions. Very pricey though.C'mon Ohio it's time to legalize.
    Jennifer S.
    Jennifer S.
    1635245620
    The wait here is ridiculous. Even if you come in early in the am. Sometimes it's hard to even get a pick up time, the same day. They have regular sales, and decent amount of product.
    jesse D.
    jesse D.
    1631654271
    Does now have the staff to serve the Middletown/Monroe area. I placed an online order and still it would have been faster to drive over to about wellness in Lebanon a few towns over and do a walk in than to do an online order at strawberry fields Monroe. Hopefully this place will get it together or give up their license to a better managed company that can serve the area.
    Denise S.
    Denise S.
    1631222492
    I frequent the strawberry fields in Dayton, & very much prefer it to the location in Monroe, cause I never have any problems getting my order. On my first visit I brought my medical marijuana card & my picture id from work, as that’s what I always have at the location in Dayton. I had a picture of my license on my phone, & they took that info & said all I would need is my work id from now on. My 2nd visit went fine. On my third visit there was a new guard who didn’t want to let me in with my work id. I told him they said this was fine, & that I’ve used it the last 2 times. He checked inside & they said yes, it’s fine. Today I stop in again & they refuse it again. I live all the way in Dayton, a 45 minute drive from Monroe, where I work. So, I had to take off work early & drive to the nearest bmv & pay another $25 to get a copy of my license. I will say that they have buzzers here that let you know when they are ready for you, but seriously overcrowded. I feel like they should take a cue from the Dayton location & stagger their pickup times better, as well as being consistent with their requirements.
    Jodi T.
    Jodi T.
    1630696661
    They have really stepped up their game. The staff is very knowledgeable and friendly. They also finally replaced the person at the front door. I wouldn't have come back unless they had.Cheers to doing a good job!
    zack S.
    zack S.
    1630208730
    So this place is overall good. Has a decent selection and deals every day of the month usually. Would recommend.
    Lori G.
    Lori G.
    1630005242
    Ashley R was AWESOME. She very polite and knowledgeable. All staff were kind and considerate. I went on a Thursday at 11:25 (open at 11). Order was ready and correct. Was in and out in 10 mins. Parking starting getting full and a line started as I was leaving around 11:45. I loved it and will make the 35 mins drive again. Prices are much better than Cincinnati prices.
    Jazzmine L.
    Jazzmine L.
    1629595866
    Great deals and good variety to choose from. It’s the only one in the immediate area so it does get busy. Long lines on their busy days. Pre ordering online is good, my order is always correct. Good for those who already know what you want and don’t need any recommendations. I wish they were open a bit longer like the dispensary in the city. I would recommend.
    Melissa B.
    Melissa B.
    1628579998
    I've had good experiences here. Employees are friendly. I feel confident that if I had questions or concerns, they will gladly help answer. I'll definitely be back soon.
    Lowprofile
    Lowprofile
    1628018506
    Sadly I can’t give zero stars. Drove 45 minutes to pickup an order. When I arrived at my pickup time there was a line outside the door and people waiting in every car in the parking lot. I stood in line outside for nearly twenty minutes listening to the people in front of me complaining about how long they’ve been waiting. Eventually someone asked how much longer it would be and whatever answer they got, their response was “f—- that I’m going to the car”. After hearing that I wasn’t willing or able to wait any longer. What’s the point of scheduling a pickup time when you have to wait forever anyway? I also don’t like that you can’t go into the store to shop. Or the fact they don’t open until 11 AM and close early. I definitely won’t be going back to this place. Whoever is managing it is doing a horrible job. Don’t waste your time coming here unless you really have the time to waste. Seriously.
    Crystal F.
    Crystal F.
    1625769220
    Everyone I've ever spoken to here has been extremely helpful and non-judgmental. You do have to order online, but they are always having sales so when you pick up it could cost less. Getting through on the phone is hard because they are always busy but in person they take the time to answer any questions you have.
    Karla V.
    Karla V.
    1625251442
    Had my first experience today. It was wild. Very busy! And handled well. It went smooth and fast. Not sure if the same security guard was there but the one I dealt with was super nice. Cant wait to use my items and feel better.
    JOHN THOMAS H.
    JOHN THOMAS H.
    1624590071
    Great Deals on a wide selection of products.Staff is Friendly and Helpful. There parking lot is not that great. I am disabled and use a walker or cane I got hit by a elderly womanWho would not exchange information just because of the damage that caused my car, time, and money. Not being open more hours and 7 days a week, manager's do not announce manager specials on Facebook or the Email the past 2 months. They need to work on this for a 5star rating
    Chaim R.
    Chaim R.
    1623439775
    Excellent staff - Ashley has always been very helpful. Professional. Nice facility. Clean. Well organized. Cannot create an order at the store. This is an order Online then pick-up at the store. This is unique to Strawberry Fields. You can choose a time window when you intend to pick up your order. They use a pager system to let you know when your order is ready. Never been a long wait so far.I would recommend Opting In for email as they send a helpful monthly calendar of their Sales promos.Update: Have also received very helpful attention from Sean T. Also, have noted that Strawberry Fields has the best prices. Also, the Online-only ordering and picking up has been the quickest and easiest. Because of their cash-and-carry model it is very difficult to reach anyone by phone or otherwise.
    Chaim R.
    Chaim R.
    1623085326
    Excellent staff - Ashley has always been very helpful. Professional. Nice facility. Clean. Well organized. Cannot create an order at the store. This is an order Online then pick-up at the store. This is unique to Strawberry Fields. You can choose a time window when you intend to pick up your order. They use a pager system to let you know when your order is ready. Never been a long wait so far.I would recommend Opting In for email as they send a helpful monthly calendar of their Sales promos.Update: Have also received very helpful attention from Sean T. Also, have noted that Strawberry Fields has the best prices. Also, the Online-only ordering and picking up has been the quickest and easiest.
    Brandy V.
    Brandy V.
    1622123445
    Very knowledgeable and professional staff and the products have always been amazingly goodI just wish that it was more interactive where we could go in see it smell it ask questions but due to Covid it’s online ordering only and I personally don’t care too much for that because I don’t feel that it gives enough information about the product and If I have questions....?! 🤷🏻‍♀️?overall they’re very knowledgeable and very professional and haven’t had any issues so far I would recommend them!
    J T
    J T
    1621924164
    Had an issue but they were very helpful to address the issue once I was finally able to get them to answer/return call. They need to hire someone to answer phones and return calls. If they did that they would be top 3 in all of Ohio (if not number 1)
    Joseph T.
    Joseph T.
    1621396604
    Employees are super nice and very knowledgeable. Using a dispensary can be a very intimidating experience in some places, that is not the case here. You must order the products you would like to purchase online then you are assigned a date and time when you can pick your products up. Very convenient process and really controls the amount of traffic inside. The only downfall is the driveway entrance is in a difficult spot, but that shouldn't deter you from using this facility for your medical marijuana needs.
    Chaim R.
    Chaim R.
    1620859044
    Excellent staff - Ashley has always been very helpful. Professional. Nice facility. Well organized. This is an order online then pick-up at the store. You can choose a 30-minute window when you intend to pick up your order. They use a pager system to keep social distancing.
    A S
    A S
    1620569214
    Most the FOH staff are nice. The door security guard is always so rude. He has no personality and is short and condescending to customers. I think the gun gives him a false sense of importance. Seriously get over yourself and realize you work in retail and need a certain set of social skills if you do that job. Do better.
    D B
    D B
    1620156697
    Consistently best deals and selection in the Cincinnati area, worth the extra drive. Ordering process can be a bit tricky getting what you want on certain days, just have to get used to it.Wait time has gotten SO MUCH BETTER as of late
    Christopher R.
    Christopher R.
    1620083478
    great product and deals...horrible service. I bought 10 days worth of product was charged 14 days have tried getting ahold of a manager for almost a week now with no response. on another trip to same location was given the wrong product and instead of refunding me they gave me the item charged me a day for something I didn't order or really want and then had to repurchase my original item even though they won't let you add on in person. just overall bad customer service, but great sales they stack my vet discount which is great and they have the best quality product consistently. with all that said customer service is bad enough it's a 1 star at best.
    Mary L.
    Mary L.
    1619374561
    First time I went it was good but security guard was not friendly at all. Once I filled out the paperwork it was quick. I have tried so many times to place an order and no reservation slots available especially on Saturdays.
    Michaela S.
    Michaela S.
    1618672191
    Not a bad place great deals but you have to be ready at 11am to place an order and you hardly can get a slot. They never answer the phone so you cannot call to get help and if you don't have an order when you get there they are actually pretty rude. I scheduled a pick up and my phone glitched out and when I tried to reorder there was nothing available it was literally 11:03am. They cashiers though are always super friendly and helpful.
    holly D.
    holly D.
    1617934435
    As of 4/5/21 Strawberry Fields Monroe is open Monday-Saturday 11am-7pm. ONLINE ORDERING ONLY. They do not accept walk ins so please make sure you place an online order before you drive there. The last time slot you can place an order is 5:30-6pm. They take their last patient at 6:30pm. If the online ordering system will not let you place an order, that means they are FULL FOR THE DAY! They can not take anymore patients. Lastly, they have one phone and ONE person answering the phone. They can not answer all of the phone calls at once. Remember to be nice, they’re just trying to do they’re job.
    Steven A.
    Steven A.
    1615919305
    Have only been to this dispensary since the pandemic has been ongoing. First thing you need to be aware of is toy MUST place a online or phone order. I made the mistake my first time just walking up to the dispensary and was very rudely informed by a doorman I needed to place a online order. When you place your order your best shot at getting a pickup time is to place your order soon as you can. Pickup time slots go quickly. The last time I was there there seemed to be a different doorman working who was much friendlier and that's why I'm giving 4 stars instead of three. But they really need to work on making so more people can access the dispensary.
    G W.
    G W.
    1615599155
    Super efficient and helpful. In and out in 5 minutes. Way better than Verilife, Have a Heart and Verdant. I’ll never go back to those places again. Please keep everything they way you have it. It’s so much easier at your dispensary. Keeps the stress level down. You guys are awesome.
    Sabreina A.
    Sabreina A.
    1612394402
    Shawn was my tender and he was AMAZING! It was my very first visit to an Ohio dispensary and he made my experience an absolute easy pleasure. Thanks man...
    Jordan S.
    Jordan S.
    1611359642
    The staff inside has always been friendly and before covid was always happy to answer questions or talk about strains/products. The online ordering system is nice to view products before arriving, but you miss out on "lass call" items available for a discount. The wait is usually modest, about 30 minutes is average I'd say. They do have buzzers available so you can wait in your car. Cash only and there is an ATM inside.
    Fawn J.
    Fawn J.
    1610840319
    Fast and efficient. Friendly employees and short wait times for picking up online orders. Just remember to have your online order in before 3, I personally recommend having it in as soon as they open so your garaunteed to get what you ordered before it's gone.
    Sara B.
    Sara B.
    1609627957
    Would have been awesome if they put that they were closed on New Years Day instead of letting me order and remain closed. Fantastic.This is my final and definitive review of this establishment. I was hoping to have at least one pleasant experience here. But, I have really really really tried to make things work with this dispensary. I mean, seriously, I have a lot of patience and it's not the waiting in line that gets to me. It's the unfriendliness and unhelpfulness of the staff. One day show your id at the door the next day get in line and show identification. Wait in line for hours to find out they have no order for you!!! Even if you've got the confirmation receipt on your phone. I really wanted this place to work for me.. even with up to a 50 percent discount available to me at times. It's not worth my dignity. This feels like an effing pill mill. Not a wellness establishment. If you like cheap prices by all means go. If you like feeling human try somewhere like Bloom Medicinals in Seven Mile. The price will be worth the service provided. Sorry strawberry fields you've done lost all my business with your nonsense today.
    Nick W.
    Nick W.
    1609612477
    We TRY to go here for their sales. BUT They never ever ever EVER ANSWER THEIR PHONES! Highly annoying and it causes us to go somewhere else almost every time... even during sales. Today we put in an order for the 21% sale. We were leaving to go get it when we got an EMAIL saying our "order cannot be filled at this time" with no real explanation. We tried to call and guess what guys....? That's right! NOBODY ANSWERED THE PHONE. Verilyf answered though.
    Angela P.
    Angela P.
    1607735084
    Used to be over a hr wait at this place and I was skeptical to come back after announcing online ordering only, but it’s working! Only waited 15 minutes today. Keep up the good work crew!
    Dan B.
    Dan B.
    1607525778
    Had the best deals until the 25% off select brand "customer appreciation month". Then all the regular sales ended and not a single select brand sale item has been in stock for the first 10 days of December.
    Alpha G.
    Alpha G.
    1607348128
    When I first got my card I liked this dispensary more than the others because they had more options at better prices.Unfortunately customer service issues are too much in the way to even care about price now. I have experienced much of what has been said in these reviews.This last Saturday they advertised a discount for a product not on their site when they only support online ordering. When mentioned they could care less.Something does appear fishy about this place. It appears like someone owns it but does not know what is going on with their business or money.I finally decided to look elsewhere and found a nice dispensary In Lebanon.Will check back in 6 months. Hopefully they can get it together here.
    Zach B.
    Zach B.
    1606846960
    I think Strawberry Fields has a great selection and the best prices in the area. The greeter at the front is always helpful. The service and hours are the reason it is not 5 stars. I also wish a trip there wouldn't be a two to three hour ordeal. Finally triple check the bag. You don't want to wait another 30 minutes for a missed item or two, especially after paying the "days". My recommendation for 5 stars would be a faster turn around and being open later and on Sundays.
    Michelle P.
    Michelle P.
    1606756764
    They changed their order set up, which is fine. If you need to be online ordering only due to covid, I respect that. What I don’t respect is the lack of communication and regard for their patients time. Online ordering doesn’t open until 11 and neither does the store. I drove out of my way to visit this location and arrive at open so I could get back to my day. Instead, I have to log in to their order system at 11 and there are no pick up spots until 1pm. Organization and communication need work. I’ll be sticking to About Wellness Ohio from now on.
    Carrie N.
    Carrie N.
    1605931187
    For one, the security guard is miserable. Its very unwelcoming. The actual budtenders inside are wonderful though. I just go to other places. I hope they’re better to the rest of you.
    Kelly P.
    Kelly P.
    1601941372
    First of all,Strawberry fields has the best deals around not to mention that they seem to have higher thc content then other dispensaries. Will u wait a long time? Sometimes! Especially if u are just walking up. It's a heck of a lot easier to place a order online and pick it up at your time slot. Best suggestion is to get there 10 mins prior to your time slot and make sure u check in. Since I've done online ordering, the longest I've waited from check in to check out is like 35 mins. As to walk-ins, I hear them say it's a two hour wait etc. I've never had any issues with any of the staff, they are always kind and knowledgeable and respectful. I hope this helps 😃😃
    Bryan G.
    Bryan G.
    1601675040
    This place would do if it were the last dispensary in the world. Thankfully it isn't. Excessive (1.5 hours) wait times with no indication as to how much longer you'll have to wait. Menu prices didn't match online prices and the cashier appeared to struggle with basic math. I was at strawberry fields forever and it sucked.
    Autumn M.
    Autumn M.
    1600546448
    Love the sales, but MAN does the line get long on a daily basis! I go on Wednesday & its just as busy as saturday! Other than that its great, the employees are super friendly & helpful!
    Robert W.
    Robert W.
    1600198963
    A little shackie
    Mark K.
    Mark K.
    1599589563
    I would definitely find a different dispensary. I've been 3 times, nothing but issues each time. Had a online order only to be told I didn't, then was told that they didn't have the product that was clearly on the website. Never again!!!
    Kc P.
    Kc P.
    1599319125
    I love this place, and obviously everyone else does. Its always packed no matter the time.
    Amy T.
    Amy T.
    1599157763
    Management of checking people in is less than organized. They need to set up two additional tents to accommodate a line for online pickups and the other for new patient/walk-ups. When a patient places an online order and expects to receive it within that timeframe but then sees others just being waved on into the dispensary without checking in it's rather annoying.
    Mark G.
    Mark G.
    1599146638
    The man at the front door. Is very unfriendly. He is of no help. He won't give no answers. I mean we need to ask questions. And I feel as if he don't like his job. He should find a new one.
    Travis C.
    Travis C.
    1599052686
    Need room for people instead standing outside lol
    Charles M.
    Charles M.
    1598996544
    They say they close at 6 o'clock and stop accepting patients at 5:30 well that's not true because I got there at 5:20 and the guy told me they had stop accepting patients for the day. I drove 45 minutes to get my medicine that I needed for my P TSD and now even more triggered because I can't even get it. I hope after you reading this review That you might consider taking your business elsewhere because this place does not believe in helping patients.
    Jason D.
    Jason D.
    1598727542
    Always seem to have what I need which is high in cbd thank you!
    Julie H.
    Julie H.
    1598639294
    The place is nice, expensive and wait.
    Mike D.
    Mike D.
    1598574293
    It took a while before they got a good Covid system down, but it's smooth sailing now. The guy at the door is always great and the sales are decent.
    Russ F.
    Russ F.
    1598411681
    I take care of a family member that goes up here and they say it's great other than they don't answer their phone for you to place your order anymore
    Brandon H.
    Brandon H.
    1598377983
    Everyone that works there, including security is extremely courteous and helpful! Long lines, order online. Just be aware of your "time window."
    Christina K.
    Christina K.
    1598376008
    They will mess your prescription up and then treat you like it's your fault
    Shalonda C.
    Shalonda C.
    1598118513
    The entire staff wad extremely professional and very nice. Great experience! Great prices!!! Great products!!! I Will be a regular.
    Jimmy B.
    Jimmy B.
    1597959388
    Waited outside for 20 minutes to have them tell us they weren't taking anymore people. Still had 40 minutes left until close. And was asked if i had a pickup order which i usually do but they turned off the pickup option online so had to go and wait still to be told to leave. Awesome. Its a business thats doesn't like to make money or help people so glad to take my business to Bloom Medicinals. They are very nice and helpful.
    James C.
    James C.
    1597783356
    I like this place people are friendly good selection, I will say this to all who purchase from the dispensarys weigh what you have purchased you can get a scale for pretty cheap. Be especially careful when buying Riviera creek products. I don't care if people love their products, if you can't get your weighed right you should not be in business, I was shorted half of what I paid for and these are presealed packages so either they are theives or who ever works for them packaging are. I will never buy Riviera creek products again. My hope is strawberry fields sees this and digs into whats going on. But once again Strawberry fields is a good place.
    Michelle A.
    Michelle A.
    1597526293
    Don’t waste your time driving. They wont let you walk in the last two hours of operations. It’s nice to know your staff gets to go home comfortably on time while people need their meds. I truly wish my boss stoped sales and business for the last two hours of my shift too. The strawberry fields in Dayton is way better. Please take the extra drive and go to that one. The employees and security were the best! That’s why I thought I’d give this one a chance. Will never be back! Thanks !
    Carl M.
    Carl M.
    1597424027
    Staff is amazing ( especially the ladies who helped me today!)Best doorman in the gameDo them, and everyone else a favor and order online!
    Stephen B.
    Stephen B.
    1597074102
    So look I had a pick up order for myself and my patient I’m 20 miles away and was running a little late. I get there and I’m the last person and they let me in still! So I get in and the prescription are mixed up and I’m like I’m sorry I was late blah blah. Seans like “nah man you’re good we will get you together”. Like cool...but then my patient wasn’t in the system...at this point I’m just about to be like I know they aren’t about to do that so I’ll just leave. Craziest part the have some type of revolving door of Sean’s because another Sean came out and said no problem we will take care of it. He took care of it and disappeared back into the abyss of Seans. They got all the scripts together and I was on my way. GREAT JOB GUYS I’m actually going back today 💪🏽💪🏽💪🏽
    Trap A.
    Trap A.
    1596919673
    STAY AWAY. They turn away patients 2 hours before they close, which is illegal. They never answer their phone either. Products aren’t bad, but I would never purchase from a dispensary full of ignorant and rude staff. The general manager is a joke who doesn’t know any information about state regulations or laws. STAY FAR AWAY.
    Brian T.
    Brian T.
    1595717595
    Sales is what makes this place good.. still pretty slow going with online orders, be a lot cooler if y'all had a curbside service.. literallyWaiting outside with that 4PM sun is like stepping into a lake of fire
    #PATRIOTS U.
    #PATRIOTS U.
    1595654800
    This is the best place in ohio to come for your medical needs!!! Fact..... best deals and bang for your buck!!! 👆❤🙏🆙️
    Caleb K.
    Caleb K.
    1595106155
    Absolutely ridiculous wait. Really need to figure out a better way to get people in and out with Pre-Orders that are claimed as ‘ready’. I just personally waited outside 3 hours. Do not recommend unless you have a whole day and plan on spending it at the dispensary!
    Danielle P.
    Danielle P.
    1594870121
    Everyone I felt with was super friendly. The wait was longer but they were busy. The sales/discounts are nice. They had everything I needed in stock. The pager system that allows you to wait in the car is a nice alternative to standing in the heat.
    Jodi T.
    Jodi T.
    1594317388
    Placed an online order expecting that would have been the best an fastest way to get my order. Unfortunately, I was made to stand out in the heat with lung problems as people were being let in as they walked up. My order was ready to pick up but still had to wait 20 minutes. I honestly don't see the point of ordering online if your just going to have to wait with everyone else. The door staff is bias and let's who he wants in at times.
    T C.
    T C.
    1594315015
    When this location first opened, it was great, very friendly and efficient. But now...ugh. This was my last visit. After placing an online order and being told it was ready, I arrive only to wait a half an hour in line outside while people walked in ahead of me to look at menus and go inside to place an order. What was the point of online ordering?! There apparently isn’t any rhyme or reason to their “system” so online ordering is pointless. And the staff seems rude now too, which is understandable given the pandemic and all but come on, we are patients, all CASH paying patients, not customers, so a little courtesy goes a long way!
    Darius W.
    Darius W.
    1593801137
    Best prices but not worth the hassle. Whole system is a joke. Needs better organization with phone orders and online.
    Preston T. E.
    Preston T. E.
    1593206042
    Price on edibles here were much better than other competitors in the area. Product selection was much greater here also. A short wait outside now after Covid happened, but take-out did their best to keep up with the demand in line.
    Tim A.
    Tim A.
    1593107389
    When they first opened they were awesome...Now it's very difficult to get in...It's almost impossible to do a phone order, and I've been turned away 3 out of 4 visits. They SAY last patient is 5:30, but I was just turned away today at 5:20...Follow up...I just had a great conversation with the manager and I believe that she is working on all the issues that she is aware of. Hopefully they can get more phone lines soon
    Bob S.
    Bob S.
    1593016899
    I've been to a few of the Strawberry Fields locations & while I like them all, this location is truly superior. Good vibes is all I have to say. Keep it up!
    Lynsie M.
    Lynsie M.
    1592950650
    Strawberry fields has always been good to me until today. They denied me from getting my prescription because my license is expired even though its technically still valid in the state of Ohio due to Covid 19. That's not right to denied someone their prescription that they have paid to get. After the security guard denied me I went back up to him to show him that my id was still valid he completely ignored me. I stood there as he closed the door and waited for another customer to come out. I then grabbed his attention to show him and he still said no, so then I asked if I could speak to a manager and he told me no and went back to ignoring me. I'm highly upset at the way I was treated! I will not be back.
    Lynsie M.
    Lynsie M.
    1592689975
    Strawberry fields has always been good to me until today. They denied me from getting my prescription because my license is expired even though its technically still valid in the state of Ohio due to Covid 19. That's not right to denied someone their prescription that they have paid to get.
    Bradley D.
    Bradley D.
    1590248630
    I always enjoy coming here. I love their deals that’s... what keeps me coming back here compared to other places. Very knowledgeable & friendly staff too!!
    debra S.
    debra S.
    1588691701
    Excellent staff! Professional but readily greet long term patients! Advice is always spot on. So glad to have this place in my life and only 3.5 miles away.
    Janet M.
    Janet M.
    1587786086
    I love this store! I love the staff and their attention to detail and always eager to help or answer questions about products. I really love the call ahead ordering. I don't have to wait in line. I call in my order and it's ready to go when I get there. I have a closer dispensary about 4 miles away from my home but I prefer to drive the extra 20 miles for the service I've received thus far. Thank you all for making an uncomfortable sale for me a lot less uncomfortable.
    Michelle B.
    Michelle B.
    1587745690
    I love this dispensary. The staff is friendly and knowledgeable. I was very impressed with how well organized they were for this social distancing time. Their process was one of the easiest and safest I've seen. They have a great selection of products, and their pricing is as good as it gets in Ohio. I always leave happy.
    Betty L.
    Betty L.
    1584986028
    Excellent facility. Clean! I felt very safe. Staff was extremely kind and helpful in answering questions. It's a drive for me, but I feel it is worth it to be in a facility that operates properly. Prices are fair and competitive too.
    Nik
    Nik
    1584472340
    Comfy waiting area with plenty of menus and other useful information. Helpful and friendly staff in the back. Military discount, which is applied on top of any store wide discounts; this is practically unheard of!! Great selection of products. Highly recommended!Please consider posting weekly pics of your menus to one of your websites (e.g. Facebook). Thanks!
    Clint P.
    Clint P.
    1582898801
    Not a bad place, definitely has a better harvest selection than it's Dayton Ohio counterpart. The bud tender was great didn't catch her name but she was very personable. My first choice for a go to dispensary is about wellness Ohio in Lebanon but if they sell out come here and find it for 5 bucks more.
    Emma T.
    Emma T.
    1580913640
    This location goes above and beyond. I really enjoy my experience here as far as dispensaries go. From checking in, to picking my product, everything goes efficiently and I feel comfortable that I'm being educated on the right decisions. The management is kind and knowledgeable. I'm so happy we have this dispensary in our community.
    Adam M.
    Adam M.
    1580239191
    great place to be. security is awesome there very observant. great staff very helpful. everybody there is always happy and seeing their smiling faces is a refreshing break from the tedious shopping. very clean facilities. great decorations. quick service which is great!
    Ralph M.
    Ralph M.
    1579929126
    I thought it was an amazing place. They helped me with my veteran discount process. Friendly and eager to help.
    Brandon G.
    Brandon G.
    1579024029
    Professional and knowledgeable staff, chill and laid back environment, extremely clean facility. The wedding cake is 🔥🔥. Thankyou!
    Lorrie C
    Lorrie C
    1577709888
    Absolutely love the location of this business staff was amazing and very helpful and just downright fun will definitely go back... Very roomy inside waiting room and purchasing room were all a great size I've been to both strawberry fields locations and they are both great... Monroe has a great selection for patients much respect Sincerely Lorrie #MSstrong 🧡🧡
    Ashlee W.
    Ashlee W.
    1577488847
    I love Strawberry Fields! Some of the staff aren't very helpful when it comes to picking out strains BUT some are super helpful. SEAN IS THE BEST! But I love the dispensary, very clean, I feel safe there and I am very much grateful for them.❤❤❤
    K C
    K C
    1577415761
    Love strawberry fields! I’ve gone twice now. The staff members are always friendly. Check in is efficient. Waiting room menus are updated and accurate. Back room staff is really talkative and helpful. Prices are pretty decent and product is good. No complaints! Thanks strawberry fields!(I wouldn’t be mad if you guys kept your leafly menus updated though so I can plan purchases in advance! That’s the only thing that could use help but it doesn’t reflect on the actual facility at all.)
    Ashlee W.
    Ashlee W.
    1575554020
    I love Strawberry Fields but they're customer service could be better. The first time I went there they recommended Meigs County Cake and it had seeds in it! Nobody told me that until the next time I went in and told them. Some of the staff aren't very helpful when it comes to picking out strains and some are super helpful. It just depends who you get. But I love the dispensary, very clean, I feel safe there and I am very much grateful for them.
    Melanie A.
    Melanie A.
    1574451447
    So far I've been having a very bad experience with this place. they have a phone number and I've been calling for two days straight but I never get to anybody or nobody returns my phone call. I find this place very unprofessional. and they need to hire a person that can answer phones and answer the your questions. Their prices aren't that good seven mile is better so I'm going to keep my business with seven mile. I thought I'd go ahead and give strawberry Fields a chance but that was my worst decision ever. And that's why I gave strawberry Fields a one-star
    Dave P.
    Dave P.
    1574174234
    Needs a updated menu, their "leafly" live menu is not kept current. You arrive and get your Id and card checked to get in, then you wait without a menu, then taken in the back to see a menu and purchase. They need a much better menu system, in house and online.
    Mark K.
    Mark K.
    1573163174
    Very nice layout people were helpful and there wasn't a wait no complaints
    Ruth T.
    Ruth T.
    1573122762
    Great place!! Pricing still too much, but I suppose convenience isn't cheap.
    Chad D.
    Chad D.
    1573080977
    Loved it , deals, awesome dispensary, best I've seen in Ohio
    diridenour .
    diridenour .
    1572996482
    Love this place. Been to about 5 different shops & this one is now my favorite. Not only do they have very competitive prices with a wide variety but offer a 20% discount for veterans!!! Awesome 🙂
    Emily M.
    Emily M.
    1572609412
    Clean, friendly knowledgeable staff!
    nick M.
    nick M.
    1572039429
    Was the 3rd person in at the grand opening. Very nice and clean store. PLENTY of selection and prices were competitive with surrounding shops. So glad they're up and running!
    Regular Girl F.
    Regular Girl F.
    1572033382
    Best selection and prices I've seen so far. Worth the trip up the interstate, will definitely be returning.
    Kassie G.
    Kassie G.
    1571920021
    It says right on their site they open on October 25th. No need for a one star review. Rude.
    Nicky M.
    Nicky M.
    1570483758
    This place is a joke supposed to open 3- 4 months ago STILL NOT OPEN!! Just called today because there website says close at 6 pm a very rude lady answered the phone would not answer any questions at all!! Why answer the phone if you have no idea what's going on?? Beganing to think this place is nothing but a front from something illegal WHEN & IF they open I'll not spend $1.00 dollar there they just lost 2 would be customer's
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