I had a wonderful experience as a first time patient. Adam was so very thorough in explaining everything to me; you can tell that he loves his job. I felt like I was actually taken care of as a patient/customer. Thank you.
I absolutely love the staff here! Feels like a family! Everyone is so friendly and knowledgeable! Even the security is so friendly and on top of it! So helpful!Thanks Saf & Pacman! And of course all of my other besties that I’m still learning names for!
Very knowledgeable and helpful staffif you got questions they have answers I also love the process it's so easy to go in and get your medicine and be done there waiting area is also nice they take cash but there is also a atm in store they have a great selection and the prices are not bad for the amount of different sizes lastly they give you a booklet to describe the various things they sell with explanation of all the different products they sell I have been to others but to me this is the best by far
Both Rory & Dodt were absolutely wonderful to work with. They were kind, welcoming, knowledgeable, and funny. 10/10 experience all around!
Everyone is very helpful. I wasn’t left standing by, I was informed what was happening and what they were doing in the back area, I never felt rushed. I was informed about various vape pens and everything else I needed.
I love coming to Rise everyone is so so so helpful and knowledgeable. Love their suggestions and support But actually this is about Adam - a sweetheart. A friendly face He’s very kind and patient. Someone I love to work with. Very professional. Susan
This is hands down THE BEST dispensary around! Every part of the process is amazing! From the super friendly security guard, all the way through to check out. Love these folks! Telling all my friends about the amazing deals and knowledgeable staff! I will definitely come back again 🙂
Great customer service and are very large variety of products
I really enjoyed going to this dispensary. I was in Lakewood visiting & recently got my medical card. It was easy as a “new patient” to buy items from this dispensary and everyone was very nice. Only took about 15 minutes to fill out paperwork when I got there and to pick up my items. I would recommend ordering online and then picking up your items when you get there. Super quick and easy!
Always nice people. Despite how busy it was die to a big sale my bartender was very personable. He even went out of his way to look something up that had disappeared from the menu that had 2 in stock still. He deserved a tip even though stupid Ohio doesn't allow it.Shop is tiny. Expect an outdoor line if there's any kind of a good sale going on. They are rather efficient ,and nice like I said. Don't complain to the budtenders about the prices either. They pay the same thing.
Wowzers! What a fantastic experience. Today was my first time as a patient. Front staff was thorough and friendly. Nice waiting area. Bathroom and hand sanitizer. All very clean. Chill vibes. Parking is in rear & plenty of parking. Staff in the back was informative, patient and kind. I didn't feel rushed and felt like I could ask questions if I needed too. Absolutely a great experience. I'm excited as this is our new go to place. We highly recommend! 👍🏼👍🏼
I had to call in today cause I was having problems online with my online purchase. It was giving me the worst anxiety because it was not working. Im pretty sure the mans name is Carter at the Lakewood location. This guy guided me on my computer over the phone and was super cool n slow with everything not to mention i kept talking over him and stepping all over his words his was still very professional and helpful and at the end I got what I originally wanted that I thought was lost. So im writing this review so Carter knows he helped save me from a full panic attack pretty much. Thank you Carter. Your a good man.
RISE has given me a quick and easy experience so far. My first time there, Jenna made it so easy to understand everything about how it works and my days and all the rules. They are all very nice and personal. The place is a good vibe.
For my first experience, I was open minded. Clean, friendly, and well stocked. The young lady who handled my business was quite knowledgeable of product. I get you have to wait, it is what it is. Yes there is a waiting room and first come first served, but think of it this way; it's a waiting room for weed, not the dentist so yeah, deal with it. The end result and desire is soon met, so chill and enjoy. You'll be happy on the ride home because the aroma or vision of your bag of fun in your car is something to put a smile on your face. Impressive, most impressive. Continued success.
Great place great products great people. When I first went the workers and management team helped me with all my questions without judging me. They helped find the products that best suited my needs. This is my go to store even when it's 50 minutes away from me!
I'm sorry specifically to Rick and Liz (great workers) but this dispensary is horrible. Today was the fifth time I showed up there at 7:44 rang the bell no one said anything then I stood there until they closed still No one ever said anything. The least they can do is get on the intercom and tell the customers that are standing outside for 20 minutes before they close that they're not going to be able to take them in. I will never go back to this dispensary I would rather travel to body and mind or amplify they have better deals anyways.
What used to be my go to dispensary is now awful. Long wait times, employees that don’t great you and seem to hate their jobs. This place is sad now really. The whole atmosphere of the tiny storage closet dispensary ruins it even more. Feel better about the place you shop, take the extra time and go visit Cleveland heights dispensary. It’ll be worth it I promise. I despise coming here over having to go there when I do
Always a great experience here. Friendly, knowledgeable staff. The store is always immaculate.
Love this place. Staff is always great!
Professional and friendly staff. First class operation. Jenna was a great help to me with my order.
I have been going to this location very often and had great experiences with the staff and have had no problems until I put in an online pickup order. The order told me to arrive at 7:45 when my order would be ready so I got in my car and took the 45 minute trip from home just to show up at 7:45 and be told that I have to go back home empty handed because they where no longer taking patients and I tried to plead that I drive over an hour to get here and back home but regardless I was denied service. If your hours are open until 8 you should abide by that or change your businesses hours.I can’t say I Will be shopping here in the future.
Sales person knew a lot about the products and did a great job w what she recommended
I have been going to this location since it opened. The staff is very friendly and helpful, yet under educated about medicinal properties and their effects. The final straw was I went 15 minutes before close and was told that they where no longer accepting patients 🤷♀️. I drove a pretty long way in severe pain to be told go home. Change your business hours...if you close at 8 keep your doors open. 15 minutes before close time and your doors are locked????? Unbelievable
Great job everyone. Very helpful in my situation.
Very friendly staff for my first time going. They are very knowledgeable. The parking is in the rear of the building. I did the online ordering which made everything super simple before going in!
Its been way better lately. Girl at the counter was real nice today. Wish the guard didn't let ppl jump in line in front if me when I arrived there 1st. I'm disabled and am unable to stand outside in the cold for a long period of time.
It's pretty good. Friendly staff. prices seem fair. Small congested parking lot, and often there is a line that takes some time.
Rise has very friendly employees. They also have good prices with regular sales- I don’t go anywhere else!
Jenna was amazing and very informational. Thank you for such a great experience!
First time here to this one. Everyone is nice and cordial. It's very clean and organized. I just wish you could see the products once you get inside. Overall, Ita a nice place
One mass of pet peeve of mine that's unforgivable for me personally is when a company has a phone number on there have people there and no one answers the phone. I got off work and was at my car at 7:30 I saw it was going to be about 15 to 17 minutes until I arrive there no one that I might not make it in time and I had an order place I tried calling them. For 15 minutes I was on hold saying that I was the next caller and nobody answered. I was calling to see if it was even worth my time to drive there that because if I placed an order if they be willing to take me in one or two minutes after the 45 mark but because nobody answered I literally wasted my time and gas driving there. Amazing Petty to some people but for me having worked in retail for 13 years if you don't answer your phone when I call and there are people there working I will never shop there again and will never recommend it I wasted my time and my gas heading there and this day with gas prices wasting my gas is a sin. So I will never go to this rise again and will go a little bit farther out of my way cause of this alone
A first rate medical Marijuana facility. Fair pricing. Knowledgeable personnel.
I was very impressed 👏 completely professional and knowledgeable. I'm feeling better already. I want to add that the place is spotless... this is my dispensary.
This dispensary started off as my go-to but it has definitely fallen from its former glory. They never have the same employees anymore. Many of their employees don’t seem to know exactly what they are doing and draw the whole process out. I used to always see the same employees before and they used to be so eager to help. I can tell their morale is bad based on the attitudes of the newer employees. They are rarely warm or kind to me or other patients. I also really dislike that their sales are hard to find unless you sign up for an obnoxious texting program. I don’t want to be texted every single day just so I know I what products are on sale. It’s inconvenient and annoying. I also disliked how much I would have to wait outside in all sorts of weather. It seemed like nearly every time I went to the Detroit location, I could guarantee that I would spend at least ten minutes waiting in a crowded parking lot where cars are getting close to you. I stopped going here after my final visit in November 2021. This place is definitely in it for profit. Just look at who owns it…
Just like my other two reviews for Rise. I like this place as well. It just I prefer the Cleveland one more... All three locations are amazing.
Very chill atmosphere here, everyone is cool. Jenna was super helpful and friendly!!! This is the first Ohio dispensary I have been to and would definitely recommend!
Imagine the experience of going to your local bank and purchasing products called Second Breakfast, Purple Haze, and lemon Kush. It’s a shop that provides products with silly names that can really help as medicine and the venture capital fuels button corporate culture gets in the way of these shops in Ohio truly excelling at their purpose. The people working these shops need to be the ones running the show. Let the people power the medicine and the care not regulation and dollars.
Today was my first time going to Rise in Lakewood. First, Nichole… absolute rockstar, very knowledgeable, patient, and above all PROFESSIONAL. Then we move on to Jessie… Absolute money!!! Extremely well rounded, extremely friendly, energetic, and above all A GREAT ATTITUDE. I didn’t catch the names of every one there, but the gentleman at the front, great attitude, People in the back made great conversation and person carrying the boxes extremely friendly! Over all 5 stars definitely coming back!
Everyone has been very helpful . They take time to explain things and dont rush you. Thank you for helping me .
Very organized and safe. All the employees were so helpful and pleasant.
Always have had great experiences until today 11/26. The person(she?) working the front desk in the afternoon was quite rude and miserable. Might want to find a job not facing customers.
Love this location! Sean is amazing. Super sweet and patient. Came during my lunch break, a bit panicky from the time crunch, ordered the wrong item, felt like a hot mess. Sean was so chill about exchanging it for something I could use. Even found me a cultivar I prefer/have better results with. Thank you again for making the experience!
been a patient for 2 years and this is the only dispensary I go to, not even the other rise locations. I have never had a problem here, it is managed very well and the staff are friendly and competent.I have PTSD, a condition for people, even dispensary staff to fully understand how to treat and also treat me if I am having an episode. That is why I always ask to work with Emerson if they are available. They give me the "bed side" manner and compassion that I haven't seen in veteran RNs and doctors in most of my life. I have been triggered by dispensary staff so I am grateful for this.I am able to feel safe and comfortable talking to them about personal and triggering issues involved in my complex condition. Safety and trust is key when seeking healthcare and wellness and I know I experience true patient care when I work with Emerson.
Today was my second visit to rise dispensary. Jenna was very helpful and knowledgeable about the products. She helped me understand the different uses of the products and didn't rush me.
Today was my very first visit to a dispensary. Juliana was very knowledgeable & helpful. Great service & great staff. Thanks
Very helpful staff. Got my questions answered and received my products quickly. Count me as a very satisfied first-time customer!
The people at RISE are first rate. They walked me through all the regulations of the state and how much product we could buy during a certain time period. They even printed out our Medical Marijuana cards when I told them my printer was broken. Would recommend RISE whole heartedly.
First timer. Arizona procedures are a bit more user friendly but this ain't AZ. Staff was very helpful and pleasant. It would be nice to be able too view and smell the ptoducts. That would move the rating to 5 stars. So... not bad but could, if the State allowed, be better. Gotta love Ohio.
Rise is my favorite dispensary in the area when it comes to price. They always have good sales that help my money go further and I have yet to try I strain I felt was lacking in quality. The staff at both locations have been friendly, patient, and really helpful in choosing varieties that would be right for me. If you have a medical marijuana card, stop here you won’t be sorry!
Best staff. Super clean establishment. Great product. My favorite place.
Staff was super knowledgeable. I live in Cincinnati and they were super easy with getting me registered as a new patient. Parking is in the back of building, as well as the entrance, which can be a bit confusing because they do have a storefront. Short wait, but definitely order online for expedited service! Will be back if I’m ever in Cleveland again.
First of all, this place had some of the nicest employees of any establishment that I've been in, accross all industries . Second of all, as person new to medical Marijuana, i was only able to feel comfortable /confident in my choices because of the extremely Knowledgeable and patient gentleman that helped me through the process. I highly recommend this place.
This location is a very cool dispensary, attentive and knowledgable Bud Tenders. Elizabeth did a great job and is highly recommended. Peace
Wonder place, enjoyed my first visit, everyone was so nice..lol I will be returning
The staff at this RISE location are incredibly kind and informative. They will walk you through the products and will guide you to the best one for your situation.Special shout out to Jesse - he was incredibly kind and a joy to work with.
Very friendly and helpful staff. Enjoyed my first visit and I'll be happy to come again.
Beautiful staff and kind security guards. Spacious ample parking. Always a positive
There are only 2 good dispensaries in CLE. For quality, selection and solid pricing, Rise is one of the best!
I have had nothing but the most friendly, prompt, helpful service from the team at Rise Dispensary Detroit.Its my go to Dispensary. I do try to support the other Dispensary in the area. But I always return to this place because of service , selection, and price. (In that order)Although there isn't much to be done about the prices right now in this new, and growing industry.I have seen price come done to almost reasonable price..I like the people, the products and have found some very good prices I do strongly recommend this location to friends and familyThank you Detroit Rise!!
Rise is great! I haven't been to any other dispensaries so I can't compare, but the people here are super friendly and professional! There's a security guard outside in the parking lot which I really appreciate for my safety, as I was nervous about going to/from here alone as everyone clearly knows what you're getting here. Super great options, friendly and explanatory! Also they have an online ordering option which makes it super fast and convenient to get your orders. Only downside is you need to bring cash, they don't have a card processor at the moment. But they do have an ATM onsite.
I enjoy going to this dispensary when I am in the neighborhood. The staff are always kind to me and they ALWAYS answer my questions thoroughly. They even double check that I have the proper equipment for the items I purchase. This ensures that I don't waste my time and money. I REALLY appreciate that because a lot of places won't really go out of their way to do so. They have a really nice rotation of products and promotions. They always have the biggest product selection that I have seen in Northern Ohio. The only things that I dislike about this location in particular is their treacherous parking lot. I also dislike that if there is a long wait, you will be likely to be waiting in line in the parking lot (in all weather conditions). This is sometimes difficult for me to tolerate due to my disability. However, I am usually able to avoid long wait times by utilizing their online ordering system and picking up my items during less busy times. Overall, a lovely dispensary that I visit frequently. 🙂
Called & placed order ahead was on phone with a female employee, she calculated my days and double checked they were accurate. Then she made recommendations of what I could purchase. After a 30 minute commute to reach this dispensary, standing in a tiny crammed waiting area in the midst of a pandemic for an additional 15 minutes, I was then informed they made an error & miscalculated my order. Spoke with manager Katie who offered no resolution. This place sucks.
I drive my wife there ,she likes it there and says they are very good at informing her on the various products
Had a great first experience! Extremely friendly and had no problem answering my questions! Staff is wonderful, will definitely keep coming here!
Awesome selection of flower and edibles! Super nice and efficient people!
Great location. Very clean and friendly service. Mr. Walters helped me yesterday with info on some new products and I am very satisfied with the results. Merry Christmas and Happy Holidays to all!
Very clean facility, but it may take awhile to be served if it is busy. You could call ahead to determine how busy they are and when it would be a good time to arrive.
Well run and the folks that work here are always helpful. Prices are still a little high though
Super nice people working and they are so helpful. My favorite location.
I have had an amazing experience every time at this Rise location, except yesterday. Alicia was terribly rude and made me feel rushed when I came in at 3:30PM. Not only did she make me feel unwelcome, but she did not show me my products before I left and gave me the wrong edibles. She had no recommendations and no customer care whatsoever. I live a minute from this location and do not plan on coming back because of her...
I love this dispensary! Ally helped me out and she was such a gem! Very friendly and GENUINE! She really helped me with products for my sleep problems. Thank you Ally! Also, Krystal was working as well and she was super nice also. You ladies are fantastic and I can’t wait to see ya when I come back! Plus, Ally and Krystal, you have awesome hair!!!
Very knowledgeable with there products
Very nice and knowledgeable staff
Another Rise dispo that doesn't disappoint. Friendly, professional, well informed and honest.
Amazingly friendly staff that can answer all your questions. Timely but willing to teach you and help pick whats right for you! It's a smaller spot, so you may have a little wait. But the wait with others is always a nice story-swap time. Visit them and get on the RISE network when you want even MORE seals and info.
Everything was neat very clean very efficient and all staff was courteous and extremely helpful! Well run!
Highly recommend. Ally was sweet to work with and very pleasant and felt comfortable. There was no wait- picked up some Grapefruit Sour Dream. 🤘🌍🧙♂️🍄🛸👽🧘♂️🔥🌞🌙🧚♂️
This RISE is my favorite. Always have what I want. Reasonable prices. Exceptional customer service. Highly recommend
The RISE DISPENSARY OFFERS ON LINE ORDERS ,you have to pay at time of pickup,but services are EXPANDING. After a year of getting the opportunity to see 3 new dispensaries added to the Area, it is still AWESOME .The workers who are there are some of the best people to help you out with your numerous choices for your health care issues .Checking the menu for the RISE DISPENSARY nearest you can get you in and out within minutes .Obviously having the situation that we are in , the RISE employees have been doing so great and we the patients THANK YOU VERY MUCH INDEED .Spreading around between the 3 nearest RISE dispensaries will give you the BEST QUALITY OF MEDICAL MARIJUANA PRODUCTS .You can definitely shop around but isn't it just time to get the best RISE for your MONEY.
Modern atmosphere, chill and knowledgeable employees. Great first experience.
Love the location, the staff is awesome. Selection on medication is getting better. When I go there I truly feel like the staff is there to help you for real.
After a year of getting the opportunity to see 3 new dispensaries added to the Area, it is still AWESOME .The workers who are there are some of the best people to help you out with your numerous choices for your health care issues .Checking the menu for the RISE DISPENSARY nearest you can get you in and out within minutes .Obviously having the situation that we are in , the RISE employees have been doing so great and we the patients THANK YOU VERY MUCH INDEED .Spreading around between the 3 nearest RISE dispensaries will give you the BEST QUALITY OF MEDICAL MARIJUANA PRODUCTS .You can definitely shop around but isn't it just time to get the best RISE for your MONEY.
Don't believe the false review. This staff is friendly and very smart about there products and medical usage. Thank you Krystle and Macey for all the help with my new live flower vape. As a veteran. What a great discount 30% daily.The menu is on point. I'll be a patient...
Outstanding staff with great product. Now that there is a west side of Lakewood location it is much more convenient for me to re-up on flower and other medical cannabis. Highly recommend!
They advertise one product on their website and when you try and purchase the product they say well it’s not it’s really “this” which is a completely different product. Aware of it they’re answer is “we sent an email to corporate” yet they have no problem misadvertising. When called to bring this to light, a heavy set female employee with braids told me the manager was with a patient, who is not even a manager and in an empty building, other than employees. Also, she said to contact their corporate office and had no idea what their number was. I was told google TGI, really. Rise and all locations do this and blame it on their “corporate office” very shady, AG may take a look at this we’ll see
There are two dispensaries in Lakewood, and this one on Detroit Avenue is great! They have medical marijuana products in their RISE online Dispensary menu where you can order flower online for pickup. 5 Stars!!