Literally sat on hold for over an hour with no answer. Went into the store and was turned away, despite having over a half hour before the store closed and seeing countless people going in after me. I guess it's just the way things go, but it's crazy nobody picked up the phone after 5 o clock. Missed out on a great sale and can't get my medicine. Joy.
good products, just an overall bad experience. I personally believe that it should be made know that they are a primarily online order facility and that they’re are multiple deadlines. I came in for a walk-in and had to wait an hour and a half and then when I was advised to order online for a faster process I proceeded to do that for my next visit where I would then continued to run into even more inconveniences. I tried calling the dispensary at exactly 5:35 because I was placing an online order for 6:30-6:45 then my time slot disappeared while filling out my information for the order but apparently they’re phone stops taking orders at 5:30 which I did not know at the time, given that I sat on the phone for about 20 minutes with no answer or signification that they weren’t taking calls, I then proceeded to drive 40 minutes to the dispensary to have them tell me that they stop taking walk-ins at 6, stop answering the phone for orders at 5:30 and that they can’t do anything which by all means is understandable but from that same perspective why not make the information known if they’re are so many rules to the point of inconvenience.
I used to enjoy going to this dispensary. Always a pleasant experience and most of the workers are extremely kind. Yeah well I placed an online order the night before, went to pick my product/medicine up and it’s missing the only thing I traveled and hour to get. I obviously alert the bud tender that I am missing part of my order and she just casually said “yeah we don’t call unless you order a singular item”. Like what? imagine trying to get something to treat your ailment and it just gets shrugged off as if that’s normal business practice. Yeah well that’s all fine and dandy, went to add something to my order to replace the item with and the budtender refused. I was on time for my pickup order, and still got refused a replacement because they were “doing inventory”. DO NOT GO TO THIS DISPENSARY. Another guy was being told he never even placed an order when he was quite literally showing them the confirmation. They turned him away. Go to The Citizen by Klutch.
Staff are rude and standoffish. Hardly ever any good deals on their product. There is usually a line out the door. I don’t feel safe standing outside in warren with a pocket full of cash.
This is a medical facility, but you wouldn't know it. Chronic issues with their webpage, they don't answer the phone, and you miss out on sales because of those issues. They do not honor a sale price because of their issues.The sale runs for ONE day, so if you can't place an order for the products you want, or their slots for pickups are filled an hour after they open, you are out of luck.Many days I've been on hold for over an hour.The only positive thing I can say about this place is the staff is good....if you can ever get to them, that is.
This place has some arcane rules. What other business, no "medical" establishment, kicks you off their property if you respond to a text from your mother. It's also quite unprofessional how many of their employees appear to be high themselves. Their wait times are atrocious, and they most obviously spy on your phone, how else would they know if you responded to a text? I'm curious if that's even legal to be honest.However there is a few redeeming things. One, they are the only one in this area (although I'd argue that isn't good for the customer) its why they care less about consumer satisfaction, if you own a monopoly in the area, there's no need for customer satisfaction. Regardless though, they save long trips for some. And two, their service employees are all very polite and nice. They alone give the place and extra point in my opinion.Still though, if you go there be careful, responding to a simple text from a loved one cam make you unable to get your medicine. Asinine.
They're very quick and efficient, and everyone knows their job. All of the staff is very friendly and helpful and always willing to answer any questions.
It would be nice if when things go on sale that there is actually a selection to choose from. These last couple of weeks really sucked when certain things go on sale and u go and order it out or for flower it's only 2.83. Just would be nice when things go on sale for the week there were more to choose instead of like 8 items altogether. Feel like u know what's popular u know what's the sales for the week. There should be no issue. Over all tho people there are great🙂. Thanks
Get an early appointment and you will be happy. Later times are busier. The staff is often very helpful so don't be afraid to ask.
I had been going to a different dispensary and I had a few minor concerns so I decided to drive a bit further to gLeaf and I am very happy I did. Their system is better organized with professional staff there to help. They also have a wider selection of products. I have read reviews about it being in an 'unsafe' area and this may be true; however, I do not feel unsafe when I go and they always have an officer present. And... gLeaf actually has ample parking spaces.
Every time I go here it's something different. Now, You walk in and they give you a pager send you back to your car.That is unacceptable.Most people have a disability or want to talk to a Bud tender and you don't provide those options. I get the ordering online as easier but some people don't have that technology or are that savvy. I'd never go back. I feel bad for the people that actually used this place. 0 stars
this place has great people and great deals. but no matter what time i call to ask simple questions im on hold for over 45 minutes! ive never been able to even speak with people on the phone here! my order gets completed before im able to figure out the answers!
Been going for years used to love this place. haven't really had a problem till today. They were slammed and I requested a pager for my spot in line because I'm autistic, and have ptsd. The wait aera was slammed and completely full. I couldn't be in there with out having a panic attack so I chose to wait in my car. My pager went off and I went back in only to be told I had to go wait again in the wait area with no seats empty and crowded. Even though they said they would accommodate due to the autism/ptsd. They did not. They were ableist and made it out To be my fault and in front of everyone tried to shame me for being mid panic attack and shaking and one of the workers had the audacity to say that they had autism and that it's not that bad. That I needed to calm down. When in reality i wasnt overreacting to a situation they caused. Not disabled friendly at all.
Fast and Efficient. Friendly, Helpful Staff. Great Prices. Best experience anywhere.
Trash service. Light skinned black guy in the back couldn't have been more rude to my fiance. He also intentionally wasted an hour of our time.This isn't the first time having terrible service here. Only redeeming person was the receptionist. Taking business to the Botanist and never coming back!
Not happy I took ny husband here yesterday 1/18/23 and he went in checked in put in his order. They gave him a pager and he sat outside in his car waiting.... he waited an hour and decided to go back inside give the pager back to the guy told him his been waiting for hour and the guy was like ok and took the pager. That's not good customer service in my opinion.
Came out here yesterday for 1st time. The vibe was way better. Usually at leaf relief I get them upset if my card won't scan bc my phone isn't bright enough or if I didn't zoom fast enough. I'm sure I'm not the only one that goes through this at the boardman location. Gleaf printed me out a card were super nice and prices are less than boardman on many items. I'll be back
One of the best dispensaries in the state of Ohio and this is evident by the fact that I drive about an hour to get here when I need some. Definitely recommend it because they always have great deals.
Best place to go if you got the time. You definitely got to schedule it online and setting up at this place is a bit more in depth than most places. Still with that being said, once you get set up at this place and as long as you do the order online and can pick up within your order scheduled window, this place got the DEALS 💲💵💸💵💲🤑🤑🤑🤑
The prices are really good because they run daily/weekly specials. All the staff members are very helpful friendly and knowledgeable! Definitely recommend coming here!
I didn't go inside. If you make an order online they'll let you in to get it once card is verified. If it's crowded you have to stand outside and wait. The people was friendly. decent location.
First time and life time customer, staff was very friendly and the prices were great. I was in and out in under 10 minutes. You couldn't find better service
The staff is very friendly and it's just an all and all great place! I love how they have weekly specials!
I am impressed with the professional and friendly staff- also having the police present to ensure everyone's safety really is a relief. I look forward to having my health improve. Thank you!
They have a really good selection & product for such a small store! Their budtenders are quite knowledgeable, so ask em any questions you have so they can help you find the right strains(s) for your needs! Also, they have awesome pricing (for Ohio that is lol) & great deals in their weekly specials.
Helping order for my mom, and these people DO NOT know how to pick up a phone. They're nice when you get there, but they should probably lay off the product so they can do their jobs 🤷♂️
Selection rocks!! The people are always super friendly. Have to pre-order on line, but you can talk to a pharmacist and order there.Sundays never seem to busy.
Best shop in the area! The staff is knowledgeable and friendly. The deals they have make it even better.
Love the place, just gotta work on their website. Please hire someone reliable for your website. Fix the website and you get 5 stars from me, but until then, just 4 stars 🌟
Everyone here is so friendly and knowledgeable! Prices were better than I had expected, and customer service was outstanding! Definitely going to shop here in the future!
I love the staff because they have helped me so much with helping with the right product for me and my health condition. They will help you with anything if you just ask them. Gleaf products have helped give me longer life. ❤
Awesome place. The new and original staff are talented, helpful, and fast. They have a great selection of stuff and the products really help me especially with my migraines.
This place is great. Very clean, staff is professional and extremely knowledgeable. They are willing to assist you in finding what product best addresses your specific need.
Nice store and staff. Very busy place. Had to wait outside in the cold for half hour. Best if you pre order on web.Prices seem lower than Leaf Relief.
Never answers the phone.Time slots fill up.Wait outside in the weatherStaff is nice most times.Just logistically a mess.Obviously they dont care as they're the only show in town. When that changes they will need to pivot to a more customer friendly experience or they'll be gonzo.Like most things around here.. it's just blatantly subpar.
Worse place I ever been to! Had to stand in line in the rain. Only allowed a couple people in lobby at a time. Once you get in you have to wait even longer. Had early appointment and was the third person in. Still had to wait for 30 minutes to be called in. Once called in it took for ever to check out. Felt like over hour went by. Horrible if you have health issues and can’t do a pick up because the wait. This is the only one I’ve been to in town that is like this. I’ve been to numerous ones where I was able to go and check in and sit I was there for no more than 15 to 20 minutes depending on how busy they were. Just don’t understand how you have to make an order online to go to this place also appointment and you go there and they still don’t have your stuff ready for you. what’s the point of even have an online order. Leaf Relief is the best!!!!! Not GLeaf!!!
Awsome my wife comes hear all the time nice people I highly (pun intended) this place try to catch sales they get some deals this way
3rd time I left and went to Youngstown for faster service. You schedule people to be there it's not hard to figure out how many customers you can handle in 15 minutes. Do some math and schedule that many people.
Good selection. Prices are horrible!!!Some of the people that work here are kind and helpful others... not so much
Can't beat this dispo in NE Ohio!!!!!Sales every day of the week and always friendly and quality service.Called ahead to ask about a sale and their inventory, the budtender transferred me to the distributors inventory control specialist and I was able to plan ahead for my order while saving the base 20% sale price. Couldn't recommend more highly.😶🌫️😊
Not Wearing a stupid mask, gleaf workers worried if I wear yet only 2 workers had mouth & nose covered, the other workers had mask below nose. 3 other dispensaries in area DO NOT require you wear a mask. Rude & power tripping staff Go-to Youngstown much better experience. Wish I could leave no stars
This is the most unprofessional place they do not care about their customers they purposely take advantage of them. I placed a order a order for lemonade dosido 1.5 for 75.00 and another 1.5 for 100 plus 20% off wax Wednesday discount well needless to say I get home that night and realize they gave me 0.84 of lemonade dosido so I wait for them to open in the morning for them to tell me it’s a system glitch there’s nothing they could do I honestly could not even believe it I have the screenshots and all… completely unacceptable I will never go back.
Always a fun time in the waiting rooms...all the chit chat...educational today!°
Long waits, sometimes out in the cold and rain. Website went down hill. Columbia care owns it. They need to rethink a few things, still best place to go.
This is the Best dispensary around by Far. They have the best product, along with the lowest prices. They also have excellent customer service. The employees usually seem pretty uplifted.
Best selection around by far, staff work ethic is unmatched and they are super helpful and knowledgeable. Love this place
Always have great weekly sales and huge selection of products. Employees are awesome and they're extremely knowledgeable.
If I could give zero stars and post this I sure would because this place is a joke anymore. Absolutely ridiculous I've been on the phone since 4:00 and I can't get through to anybody. You can't order online because they claim all the spots are taken. But you can't place an order by phone because they don't want to answer the phone. I left the voicemail they never called me back. This is supposed to be a pharmacy for medical marijuana. What a joke that place is they're the only dispensary around here that you can't just walk in and place your order you have to call...
Very friendly and professional. They take care of every patient and double check the prescription. They also answer any questions you have and offer great suggestions when you tell them what your looking for. Currently it's order online and pick up inside. Normal wait times aren't bad. It gets a bit lengthy when they are understaffed and you may need to wait in line outside for a while. They get you in the building and out as quickly as they can.
Very friendly staff, and good selection. I 100% recommend.
The staff is excellent. Good range of products. Ordering on web site is one of the worst I have ever used. Cumbersome at best. "Sticky" was so much better. Since the switch, I usually call my order in
Great dispensary, great deals & great customer service. Online ordering is a breeze. Love their live menu and wide selection. Definitely recommend. Much better than Leaf Relief.
Sarah was the best budtender I've ever had. She is very knowledgeable about all of your products and really took the time to explain to me what products would be best for me based off of what effects I was looking for. She's very energetic and easy going. You can definitely tell she has a passion for what she does and is happy where she works. I wish all my budtenders could be as helpful as her. Will definitely be back and hope to run into her again.
Love this dispensary. Only one I go to.There employees are friendly and knowledgeable. They have Rep's that visit with info products and sales on reg time.There getting new growers to provide us Gods green Bud. Gleaf has a lot to offer. Also its easy to get through the process because of covid and privacy.
I have been a patient for going on two years, the staff are stellar. The staff knowledgeable and extremely helpful. If you give broad idea of what your suffering with, the gLeaf staff will gladly help you find what you need. I love the fact that whenever I go in to pick up what I need, they always have smiles. If you're a medical marijuana patient, this would be and should be the place you go to for your medical marijuana needs.
They don't have enough help and can't get them on the phone. I placed my order online before they opened to be sure I can get my products today.They advertise a sale for one day, and they open at 10:00 AM. At 10:01, they say all their slots for pickup have been filled for the day. How is that possible??The only reason I gave 2 stars is because they do have a nice staff.
Really nice place. Staff are kind, knowledgeable. You can make orders online, or over the phone. Very comfortable experience. The staff take the time to really help you with your needs, or just discuss different products, including recommendations. Pharmacist on site and all that cool stuff. My only qualm would be no instore shopping, but the other methods of shopping more than suffice. Great deals all the time! My go to local dispensary for sure.
I called ahead and the staff was extremely helpful. Honestly, the customer service is amazing and cant be beat. They make the whole experience easy.
I have been to a pretty decent selection of the dispensaries in Ohio. This one was my quickest in and out trip. The staff was all super friendly and helpful. My only small gripe would be the long phone message you have to sit through when you call.
I absolutely love this place. I love the order online feature and being able to just pick up. The staff are very helpful and knowledgeable. Even the manager stands by their products if there's something seriously wrong. This is a good company and is the only dispensary I use. ❤️
Very friendly staff. Great products and the staff is willing to answer all questions. It can be overwhelming when you first get your medical card they are so helpful with dosages and knowing what products will be helpful for your needs
other then its too far from me