Dispensary Technician 1 – Case Western Reserve University – Cleveland, OH


Working under moderate supervision, the Dispensary Technician 1 will provide in a professional manner the supply and equipment sterilization for all dental clinics/graduate clinics. The dispensary technician will receive, process, sterilize and distribute all instruments used in the dental clinics. The dispensary staff is responsible for the distribution or storage of hand pieces, instruments, dental materials, personal protective equipment and chemicals on a daily basis.


  • Monitor and log biological assurance test on sterilizers for sterility on a daily basis. Monitor solutions used in washers, ultrasonic and decontamination sink. Notify supervisor of instrument cleaning or sterilization malfunctions. Receive, clean, sterilize and dispense all instruments and devices associated with all clinics as directed. Decontaminate, ultrasonic/power wash cassettes, instruments and equipment as outlined in their respective manufacturer’s instructions for use. Sort sets of instruments and check for loss or breakage and report to supervisor. Follow infection control procedures regarding wrapping and sterilization of instruments, cassettes and equipment. After completion of sterilization, remove equipment from sterilizer and move to correct dispensary or storage area. Follow safety procedures to ensure personal safety, as well as the safety of others. (25%)
  • Receive and process instruments used in the dental clinics. Scan equipment and cassettes received or dispensed. Issue and scan into dispensary program incoming or outgoing dispensary equipment/ material by appropriate ID. Transport carts of instruments, cassettes and handpieces to sterilization. Distribute in-house dental material to the students, residents, faculty and staff. Keep detailed log of material to be charged to departments. Process and distribute dental in-house supplies by specialty clinics. Materials are requisitioned via a requisition form signed by the department head. Assemble kits/material packages for board examinations. (20%)
  • Prepare and distribute dental materials. Label each poured chemical with the correct chemical name. Preparation of material must be performed under a chemical hood wearing safety glasses, gloves, masks and protective lab coat or gown. Become familiar with approximately 1,400 different dental materials and chemicals. Must be extremely accurate in unit dosing dental chemicals, otherwise composition of material will be affected. (15%)
  • Distribute in-house clean dental clothing to the students, faculty and staff. Verify that unsterile coats/gowns are placed into designated container. Replace laundry bag with fresh bag. Annually assist new student doctors with sizing of lab coats. Assist new faculty with sizing and procedures for dropping off and picking up laundered coats. Monitor and notify the laundry services department when gowns/ coats are not being processed on a timely basis to ensure coats and gowns are available daily. (10%)
  • Accept approved lab cases and paperwork from various dental laboratories. Log the return of the lab case into our clinical software. Maintain accurate accounting of lab cases in and out of the dispensary, to lab and to the student. Gather and separate all lab invoices, leaving the notes from each incoming case for review. (10%)
  • Daily stock the DMD clinics with sterilization pouches, barrier tape, chair covers and sleeves, etc. Check all sharps containers and replace when needed. Daily stock DMD x-ray rooms with sensor barriers, gloves and disinfectant. Daily stock dental lab with gypsums. Review inventory in storage areas in the dispensary daily. Assess what supplies need to be ordered and prepare order requisition for supervisor to approve. Receive and store supplies. (10%)


  • Responsible for issuance and recordkeeping of school owned leased equipment. Maintain meticulous records (agreements). Inspect equipment for loss or damage. Notify manager of all repairs or losses. (5%)
  • Maintain cleanliness of dispensary area, including washing shelves, dust mopping floor and maintaining sterilization equipment in a clean presentable appearance. Clearly label and update material bins. (3%)
  • Perform other assignments as requested by or supervisor. (record keeping, parking validation, paperwork, filing, preparing clinics for exams). (2%)


Department: Heavy daily contact with faculty and staff while dispensing and receiving dental equipment and materials.

University: Minimal contact expected.

External: Daily contact with numerous outside dental laboratories, vendors and volunteer faculty and staff to exchange information.

Students: Heavy daily contact with students while dispensing and receiving dental equipment and materials.


No supervisory responsibility.


Experience: 0 to 3 months previous dental or dental assisting background required.

Education/Licensing: High school education required. Sterile Processing Technician certification and re-certification required.


  • Familiarity with dental terminology and instruments.
  • Technical knowledge of sterilization processes and equipment.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks under pressure.
  • Ability to deal with diverse groups of students and faculty. Ability to effectively interact with colleagues, supervisors and customers face to face.
  • Strong organizational skills; must demonstrate attention to detail and accuracy in record keeping.
  • Ability to meet consistent attendance.


Sterilizers can be hazardous. If proper procedures are not followed, steam can cause severe burns. Dispensing and preparation of different dental materials (such as Ethyl Methacrylate, monomer, ploy acrylate resin, organic peroxide, Perm Hygenic, etc.) presents certain health risks to employees of the dispensary. All chemicals are measured and dispensed from a large container into unit doses under a chemical hood. Area is excessively warm because of sterilization equipment. On occasion, sharp tips of various instruments may protrude from cassettes and sterilization pouches. Employees must be very careful in handling or risk puncture wounds. Required personal protective equipment includes mask, gloves and safety glasses when appropriate. Employee must have Hepatitis vaccine.

Working hours will be extended during scheduled Competencies, Prophy Day, MOCK boards, Remediation, CDCA (Commission on Dental Competency Assessments) and WREB (Western Regional Examining Boards). At these times it will be mandatory for employees to work additional hours as instructed by supervisor.

Must be able to lift/unload boxes of merchandise weighing up to 45 pounds on a daily basis.

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