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Bloom Medicinals Dispensary in Painesville, OH

Madelyn J.
Madelyn J.
1715566312
Excellent selection of quality cannabis products. They also have a decent selection of accessories in comparison to other local dispensaries. My only complaint is that they tend to get very busy and you can sometimes have a long wait time. Especially if there are a lot of people who are browsing and taking their time to shop. In my opinion it would make more sense if they put a couple of the touch menu monitors away from the bud tenders, and customers who are still deciding what they want should be directed to those kiosks until they have more of an idea of what they need. Maybe even have a team member on the floor to help those people before they place their order?I’ve definitely waited 15+ minutes more than once, and while that’s no big deal, I noticed that often other customers who were there when I arrived were still being served when I left.It just doesn’t seem very efficient.A drive up car side service would also be amazing to see in the near future!
Jessica G.
Jessica G.
1714498017
The entire process was handled with ease with the helpful staff at Bloom. With a vast array of products, all you have to do is talk with the staff about what you need help with, and they will recommend products specifically for you. If it's pain or anxiety, they have products specifically for those aliment. Very professional, clean, and organized,and the staff are trained for your needs. Also, check out their daily deals! You can also submit an online order so it's ready when you arrive. Bloom is a great place for alternatives to throwing more pills at your diagnosis. Check it out.
Marilyn M.
Marilyn M.
1714132708
I have nothing to compare their prices with, but wow, they're expensive. And my vape pen was empty in 3 days and I find it hard to believe I used it all up that quickly all by myself, when I only hit it in the evenings to see if it would help me sleep. Is growing a few plants of my own legal?
Billy Y.
Billy Y.
1713824225
I want to take the time to recognize Hayden. I was not intimidated but clueless about all things cannabis. She understood my medical needs and was very patient with her explanation. I never felt rushed. I was not made to feel like I was a bother or taking too much time. She took the time to explain to me what it is and why I am taking it for my medical issues. She is a very thoughtful and kind person. I did a lot of research before coming to the dispensary, but I can say I did not even scratch the surface of this topic. Hayden, thank you for treating me like a person and not a sale.
Kyle L.
Kyle L.
1712019586
I had a incredible experience there everyone was very welcoming I came in last min mo helped me figure out what I wanted walker rob and Nick also were very nice and they all did a great job closing Jess joe and Lexi also helped me on my way out the overall experience was amazing!!!
Ian K.
Ian K.
1710863988
Hayden was super helpful and kept me informed on deals/rewards. The staff in general are very kind, knowledgeable and welcoming! Great place, great people, great product. 10/10.
Samantha S.
Samantha S.
1710283068
I had to immediately leave a 5 star review for Nick. I hope that was his name. I was there today and I have a family member in the hospital. I'm working my butt off and I can barely make any decisions let alone spit out a sentence. Because I'm so stressed, but this man here was very patient with me and did not act bothered at all.He made me feel like I was honestly, The only person there so I just wanted to say thank you so much for nit rushing me or freaking me out. Very good employee. Well they all usually are!!!
Abby M.
Abby M.
1710262462
I go to this dispensary almost exclusively, and I love every single person who works here. Everyone is so kind and knowledgeable and willing to help. I was helped by Mo today, and she was very time efficient and friendly as always! Cannot recommend Bloom enough.
Jonathan B.
Jonathan B.
1707179819
Mo and Rob helped me out greatly tonight. I had a large order of 34 items and it took the both of them to organize and assist me. They are both hard workers with fantastic teamwork. I appreciate their help!
Tony B.
Tony B.
1704166370
Today was my first visit and my experience was great! They were super busy but kept everything flowing quickly with a smile. Jess took care of me and answered a bunch of first timer questions with ease and patience. She was great, thank you!
Cindy
Cindy
1704142608
Alex has an amazing amount of knowledge to help the customer make correct choices for specific needs. She has been the most knowledgeable and pleasant person to work with!!
J
J
1701788681
Best dispensary in the area!! Huge inventory of products!! The staff is amazing! Everyone is so friendly and knowledgeable. My favorite is Cory. He has been so helpful every time I come in. His passion for the industry is seen in his excitement when he’s talking about all of the products.
Jon M.
Jon M.
1701472457
Walker and Alex have both been very helpful and informative. Alex 's Knowledge of turpenes and their different effects has helped me out greatly. Walker is friendly and personable And got me up to date on the sales going on. They both deserve five stars
Christine F.
Christine F.
1701283099
Wanted to share a special thank you to Chris for his exceedingly helpful customer service when my adult son (who has Autism and Tourette Syndrome) called with questions about his medical script account. Not only was Chris extremely patient but he went above and beyond to help ensure my son understand the answers. Love the 'pay it forward attitude' from this staff. Highly recommend!!
Toni S.
Toni S.
1699735801
Budtender Alex was awesome!!! So knowledgeable, helpful and caring. She suggested some strains that would help with nausea. The Gorilla Nut did the trick! Not only helped with my son’s nausea but also with depression! As a Caregiver, I’m so grateful for her compassion and patience in helping me find what works.
Carlye G.
Carlye G.
1699647873
Such great service. I have been waited on a few times by Cory and he is very helpful and friendly. Everyone I have had the pleasure of meeting there has been super friendly and beyond nice. 😊
Ian K.
Ian K.
1699645961
I come here often and the entire staff is always very warm and welcoming.Alex, my cashier, was very kind and attentive and made sure I was satisfied before heading on my way. Love this place and the people 🙂
Jerilynn S.
Jerilynn S.
1699229550
Team players John, Derek, Will, Ethan, Cory and I'm sure I missed some employees. Always in a good mood. Endless smiles 😊. Products awesome!
Liz D
Liz D
1699224789
Alex was so pleasant and helpful. I was in and out of there very quickly, which is always nice. I couldn’t be happier with my experience.
Ash T.
Ash T.
1699205633
This place is amazing!! Jess V was so helpful and quick during my last visit. I remember my first time!! It's a great place! Highly recommended!
Dan S.
Dan S.
1698963568
Cory is the guy you want to talk to. Cory was extremely knowledgeable and very passionate about his products.I had had a few questions about some things and Cory explained it all to me, and everything he explained was spot on.Nice Job Cory!!
Beth H.
Beth H.
1698955090
I am allergic to apples and Ethan and Walker always are so kind and caring!! They always double triple check the bottles to make sure the products are safe for me…Very friendly upbeat staff!! Thank you for the excellent service!
TheOriginalDC
TheOriginalDC
1697908898
Always great service. The staff is great particularly Alex. She is always super nice and helpful no matter what your question might be. Highly recommend
Stopped going to this dispensary after Cory and the staff decided to harass me on June 13th, 2023. You picked the wrong person to push around and not make things right with. Takes a week for the owner to try to call me back and the owner acted completely unaware of what he was even calling me for on the voice message? What a joke. I will make my horrible experience known to every person I run into, that uses medical marijuana in Ohio. Word of mouth is powerful.Go to the Botanist in Wickliffe, they are actually organized, professional, and they will not waste your time. The staff does not instigate fights in federal buildings, which is a felony if you do physically assault someone in a federal building. Cory (employee) tried to instigate me into wanting to physically attack him in the store by calling out my integrity and my ability to remember what I am LITERALLY doing with my life, instead of apologizing for the systems not working correctly...he called me delusional and insisted I am developing early signs of dementia by the way he talked to me. He kept poking at the bear. He's beyond disrespectful, I have a Bachelor's degree, a solid job that requires a high level ability to remember the current status of projects and provide THE LATEST updates to other team members. I literally have to be on my game all the time, I have a very strong ability to remember. Sorry you can't remember things Cory, not everyone can relate to you and your personal struggles.What pissed me off is that he said THE CUSTOMER (me) didn't submit my online order, 5 different times, through the cash out process. What happened to the customer is always right? What happened to quality customer service, smiling and having a confident, friendly voice? He sounds high, he clearly doesn't care about the customers, and then he acts better than the customers walking into your building.I was just like I definitely did submit an online order, you guys called me about it, even showed him my call log on my phone; which I didn't have to do. I was just trying to show the guy like nahhh I did my part, defused situation, but nope he wouldn't let up. He continued to insist he was right and I didn't submit an online order, said I was wrong, I'm forgetting. The guy is a complete tool-bag and smiling in my face. I told him I didn't appreciate him laughing in my face and was dumbfounded by this customer service experience, so I called another staff member over and they showed the receipts of the system declining the order I submitted. Which was fine btw, I was cooperative and friendly while picking new products, but he continued to say I was wrong even after all of that and he came back out with my new selections. I'm not going to let someone disrespect me to these levels and not be exposed for their lack of professionalism.He never apologized for starting a confrontation WITH A CUSTOMER PICKING UP AN ONLINE ORDER and he never apologized for the inconvenience of the systems not working correctly. As my card is in the machine, waiting for Cory to just hit his buttons, the manager then starts to threaten to kick me out of the store when I have done absolutely nothing to deserve this at this point. Tell your employee to do his job!!!!!!!!! I never showed any signs of aggression and that is what you train your managers to do when the staff is acting out of hand? Kick them out? What a sad excuse of an entity. They should have been stepping in when I ASKED THEM TO GIVE ME A NEW CASHIER BECAUSE HE WAS BEING ODDLY CONFRONTATIONAL FOR A PICK-UP ORDER and not let him cash me out anymore. They forced me to go through Cory when the manager was standing right there. She did absolutely nothing to dissolve the situation, instead she threatened to kick me out as I was trying to pay $250.00 to your store. You guys lost over $4,000.00+ per year from losing me as a customer. Great job, Cory!Like I said, just go to the Botanist in Wickliffe instead, you'll never have to feel anger or like you need to fight for yourself or rights just going through an online-order pick up line.
Lina R.
Lina R.
1688337072
Clean and professional. Always get people in and moving in my experiences here. Staff are always friendly and knowledgeable. Have always double checked my orders to make sure I get what I ordered. Chill vibe. Prices aren’t always the absolute best but it’s still Ohio and things haven’t been legalized yet. I will continue to return here.
Matthew W
Matthew W
1684712964
Shout out to Will and his exemplary skills, truly a class act of customer service, not to mention his product knowledge, and fantastic suggestions. I will be back solely because of my excellent customer service experience... As a retail manager, I would steal him, had he been In the same field as myself. Thanks again to Bloom, and Will for a fantastic experience!!!
Jessica M.
Jessica M.
1683306533
First time visit, definitely will be back!! Hayden was amazing, I learned things I didn’t know. Thank you!!!Returning customer, Cory took care of me today. Thanks for teaching me something new, very informative!!
Katrina H.
Katrina H.
1680644586
Very friendly staff that is willing to help you find what you need. Haley and Justin have been my bud tenders the last two visits and they were very kind. I’ve also noticed Bloom tends to have the best prices in the area. Highly recommend.
Lorraine's D.
Lorraine's D.
1680356612
Yesterday was my first time in a dispensary ever, I was a little intimidated. The staff there was very helpful and made me feel at ease. Sam took his time and explained everything to me and got me what I needed. Great experience!
Butch R.
Butch R.
1675470412
This is my local dispensary and I continue to appreciate the fact that the staff are awesome. Morganne helped me today for the first time and she was a true gem. Even though what I came in for was unavailable, she found alternatives for me that met the current need. Definitely excellent customer service!
Matt S
Matt S
1673634231
Place is super nice! Clean and still has that new building feeling. Very professional! Ask for Cory if you have any questions. He is very knowledgeable and answered all my questions perfectly. Before I even asked some questions, he answered them before I could ask. This man deserves the highest pay raise possible! It’s rare to see someone who knows so much a out their job and you can tell they genuinely like their job and helping others. I highly recommend this place and also Cory
Joseph S.
Joseph S.
1673368860
I have been coming here for 2 years. They have the best quality and best prices by far. Always have sales going on with great discounts. Everyone is so friendly and professional. Lots of knowledgeable people. Love all my purchases from flower to carts to tinctures. Tinctures are good quality.Cory always gives me good recommendations and gives me some knowledge about the plant every time i talk to him. He is a marijuana dictionary. Also has the thickest goatee beard i have EVER seen. Keep it growing BROTHA!420% recommend coming here and you will NOT regret it.
CJ P.
CJ P.
1673365840
This place is incredible. Every member of the staff is professional, knowledgeable, friendly, and always willing to answer any questions. Especially Kat. They triple check your order to make sure you are getting exactly what you ordered every single time. You never have to wait long (even when they're busy) because they staff enough people to run the registers very effectively. And you never feel rushed by anyone at all. It's obvious they want to make sure you get what you want, don't have any questions, and feel comfortable at their store. They keep convenient, easy to remember hours which makes it perfect to go there any time of day or night. They also offer online ordering so you can streamline your pickup process. Also, their website is maintained incredibly well. Every day it is updated with specials and price reductions which you can also get emailed to you every week if you choose. Honestly, this is one of the best-runbusinesses I've ever been to. Well done and thank you all.
Canna E.
Canna E.
1671726390
When this dispensary first opened, I didn’t give it a great review. But—their growing pains are done, and Bloom has become my #1 dispensary in the area.Amazing and friendly staff, easy access (and they just secured additional parking) to make it even easier to access.Sign up for the newsletter. Great sales almost every day!
I
I
1670096725
It was my first time to bloom yesterday. They were well informed and genuinely try to make the experience pleasant and easy.Mara was my sales person. Very well read about the ins and outs of the different delivery systems and the different effects of different strains. I had a very nice experience start to end. Ask for Mara if you can.
Jessica F.
Jessica F.
1665597221
First time visit, definitely will be back!! Hayden was amazing, I learned things I didn’t know. Thank you!!!
Greg B.
Greg B.
1661112006
I have been going here for a year and find the staff and experience amazing! I had a issue with my order today- which was my mistake- and the young representative named Rodney, was so patient and kind. He never mad me feel hurried or being a bother, and was the exact opposite. He explained things to me and went out of his way to make my buying experience pleasant, instead of stressful because of my error. Wonderful at what he doe,s and I was very impressed with him and his knowledge. Great attitude. Great customer service. Great dispensary. Thank you again Rodney
Rebecca B.
Rebecca B.
1657843692
Im very disappointed with my experience today. I pre-ordered my product, and was told it was placed. And it was open. I called many times since I am 45 minutes away. Then I get there the first person, there's a note in the door sorry we are closed, when the website says it's a little busy. I wait 2 hours to be told my order is not there and it's sold out. I've had many positive experiences until now. Not happy!
Skyla L.
Skyla L.
1657695713
I've always had a great shopping experience here. I usually order ahead of time online, but whenever I go in or add to my online order, the Budtenders I work with are always super helpful with great suggestions or helping me better understand what I want to smoke. I will undoubtedly return frequently.
Rebecca B.
Rebecca B.
1657309728
Im very disappointed with my experience today. I pre-ordered my product, and was told it was placed. And it was open. I called many times since I am 45 minutes away. Then I get there the first person, there's a note in the door sorry we are closed, when the website says it's a little busy. I wait 2 hours to be told my order is not there and it's sold out. I've had many positive experiences until now. Not happy!
Sean H.
Sean H.
1652991994
Great customer service provided by Rodney. He was very knowledgeable and helpful through my process. Thanks guys!
anna M.
anna M.
1651252172
Love everyone at Bloom! Always have the best experience with everyone. Rodney and Walker are super educated on the product and they are always nice to talk to! Highly recommend.
A
A
1651022556
Staff was really helpful during my first visit. Rodney explained everything very clearly and thoroughly so I knew exactly what I was looking for and getting.I really like that I can use my debit card here so I don't need to pay for an ATM or go to the bank on the way.The selection is great and they have my favorite strain Sherbhead! I will definitely be coming back to Bloom!
Kate N.
Kate N.
1647059674
Absolutely horrible front desk staff and horrible customer service. Every single time I have came in I have witnessed the front desk staff being rude, kicking people out after an hour + wait, talking badly about patients in front of a lobby full of people (one male staff member that is always there in particular), and just acting like they don’t want to be there. (As well as uneducated staff). Not to mention their preorders are a joke making you still wait in line for an hour. Have had enough with them today when they stated that since my address on my card and license didn’t match I would need to verify my address with a bill. When I showed my literal property tax that matched the address on the card they still wanted a second bill to verify. completely ridiculous and have never been asked to do this anywhere else. Will not be spending one more cent there, spend the extra time and money to go to the botanist. It’s worth it just to be treated kindly and in a timely fashion.
ShaneO M.
ShaneO M.
1645140942
Need to find better employees I just tried to get a lister pod which was on sale 30% and dude tried to tell me it’s a 510 cartridge when it clearly says LUSTER POD pretty much told me all carts are different now and I missed my spot for the night please figure this out bloom
Charlie M.
Charlie M.
1643242296
Very clean store in a secluded area. Being able to pay with a debit card is a huge plus.
Jake T.
Jake T.
1642123399
The only dispensary I know where if you’re waiting 45 mins to a hour and they will kick you out at close… I have bin the multiple dispensary’s in Ohio and other places… Never have I waited so long to get kicked out at closing because they aren’t good workers and wanna be lazy to get people out… the only thing bloom has going for them is their deals… ever since they got robbed they aren’t the same… The botanist is definitely a much better option because if you are waiting and close comes they will still get you the order you made...
I have had excellent service every time I have been here. Friendly and knowledgeable staff. Highly recommend this dispensary.
Weston M.
Weston M.
1640743566
First time experience at Bloom in Painesville today.I worked with Dylan on the retail floor. He is clearly one of their more senior members/lead agents, and probably doesn't turn up on the retail floor very often. He is probably too valuable in the back of the house normally. The guy was humble, courteous, and expedient given the circumstances.I didn't catch the names of the other budtenders, but they were also running their terminals like clockwork. When I asked about luster pods, they each were able to chime in specifically about Grow Ohio's products. It was nice to see the members of the staff eager to try some of the products that were on sale that day, especially the luster pods!Truly a privilege to see someone giving great service at the most difficult of times. Thank you Dylan!
Erica S.
Erica S.
1640362114
Hope was great and very understanding! Great customer service. 🙂 Would love to work here myself.
Alyssa J.
Alyssa J.
1640356142
Just had my first experience with a dispensary and went to Bloom Painesville. I was nervous, not sure what to expect, and by myself. Mason helped me out by being super informative and helpful, my anxiety eased pretty quickly. The environment is clean and relaxed, the decor is nice. I’ll be back!
Pops F.
Pops F.
1639857683
Helpful folks. Good variety. If there is any negative, it would be wait times when they are busy.
keith H.
keith H.
1638569519
Derek is a professional that any employer would be SO MUCH better off by having him under their employ. During our first visit, he made my girl and I as comfortable as if we were in out own living room. It only got better from there as his knowledge AND ability to help pick out the product which would help our multitude of health issues was above reproach. I add that in doing so, Derec made sure our physical, mental and financial needs were addressed in the same manner he would want his OWN needs were. His knowledge is marginally superseded by his ability to help address all the needs of the patient in a such a kind and thoughtful manner. A true caring professional.
Deborah M.
Deborah M.
1638464348
The ppl who work here are GREAT! They've given me answers to any questions I have... Ty, Hope, Derrick I wish I knew the orders names they're all great!
Jeannie S.
Jeannie S.
1638382614
Lo is fricken awesome...I go an hour out of my way to come here because Im treated great
John R.
John R.
1638341632
First impressions are the best, and Bloom stepped up with helpful speedy service, and some of the freshest Buds you can get💯
Joe B.
Joe B.
1638212798
Nick was very helpful and explained everything perfectly. Answered all questions with excellent delivery. Will keep coming back with the customer service alone!
Frank P.
Frank P.
1635870065
My is Jane Perinacci. I visited your dispensary yesterday and the gentleman, Justin, who took care of me introduced me to my miracle!! I called your business earlier and spoke with a very polite associate. My PTSD was calmed in a few minutes. Thank you all for all you do!!
Mary L.
Mary L.
1635003159
Have nothing but good things to say about Bloom and the staff here. Ty, Chris and Justin have been so helpful really take their time with each patient. Thank you all!
Donna G
Donna G
1632438371
I have bad anxiety and it's hard for me to do things without getting physically sick. Ty and Dillon alway turn my day around when I come in. They know their products and truly care about YOU, the patient and know what products work personally for you. I always end up leaving with a smile on my face and feeling better about myself.
Kelly M.
Kelly M.
1632418246
Super friendly staff 🙂 I feel very comfortable asking questions and just being there in general. The products are ALWAYS good and prices are fair. I'm glad they are there to help me 🙂
Deborah M.
Deborah M.
1632328977
The ppl who work here are GREAT! They've given me answers to any questions I have... Ty, Hope, Darren all great!
Becki
Becki
1631717657
Blooms has awesome employees. From the first time you walk in their door, they have you meet with a consultant that explains everything and answers all of your questions. They are all so friendly and helpful.
Mindy P
Mindy P
1630458133
I highly recommend doing a new patient consult your first visit. Dillon (with an I) was very knowledgeable and extremely helpful in explaining all the different products and uses. The facility is very clean and the front staff were very friendly also.
Mindy P
Mindy P
1629232232
I highly recommend doing a new patient consult your first visit. Dillon (with an I) was very knowledgeable and extremely helpful in explaining all the different products and uses. The facility is very clean and the front staff was very friendly also.
Vern Utt I.
Vern Utt I.
1627002301
Always super professional and helpful, a clean and high security environment to make you feel comfortable
Melanie S.
Melanie S.
1626197289
Awesome staff, Awesome facility.....Can't wait for the New Buyer of supplies start. Thank you for the great service.
cary S.
cary S.
1621302613
Always pleasant and fun to watch the locals with their neck tattoos! Different deals on different days. Solid place with friendly faces
Ty T.
Ty T.
1619726627
Love the products and staff but lines have been horrible lately. I’ve been waiting 30 minutes plus lately with an online order! Please look into two separate lines so people aren’t being held up by new customers or existing that want to look around.Very disappointed lately.
Ty T.
Ty T.
1618601595
Love the products and staff but lines have been horrible lately. I’ve been waiting 30 minutes plus lately with an online order! Please look into two separate lines so people aren’t being held up by new customers or existing that want to look around.Would be really nice to have a separate section for online orders only. Very disappointed lately.
Knowledgeable staff. Good selection. Clean. Quick moving service during these odd social distancing times.
Trent R
Trent R
1617507355
Friendly staff. I was a new customer and I was in and out. Placing a online order was easy. They had exactly what I needed in stock.
Aris W.
Aris W.
1616969083
This company sells you wrong products and won't let you return even if the product is still sealed and not tampered with. They said I can come in and they can destroy 140$ worth of concentrate I bought but can't exchange it even if I walked to my car and opened up the bag and realized they sold me the wrong stuff. when you guys read off the order you should really make sure that the customer bought the right type of pod for their battery if you can't return it, because now I have two pods that render useless.
Loved it. Very knowledgeable place if business. Staff was great. For my first visit, it was very nice established. Keep up the great work.
Jordan L.
Jordan L.
1613668805
I was a little lost on what I needed, but the staff was helpful and kind. They pointed me in the exact right direction and exceeded my expectations.
Alyssa P.
Alyssa P.
1612985022
I have been to Bloom Medicinals quite a few times and every time I go, i absolutely love it. Going here is my "social " time. It makes my day and my mood so much better. Literally all of the staff I have encountered are amazing! So helpful, personable, and just over all great to talk to. I am so thankful for this place and the staff.
I love this place . I had a problem with a product though and because its medicinal they can't directly replace the product.i wrote the co.pany 3 times and they never returned or responded to my email. Its a shame cause now I won't buy anything from that particular vendor. I sent pictures , proof of receipt, date and time no response. I guess customer service for the vendors is non existent. The people at blooms is very knowledgeable and friendly. The only glitch is with the cure ohio vendor. I still shop there I just don't buy from that particular vendor.
Clean and friendly atmosphere. I got a consultation and when I went to the back the lady that helped me was extremely nice. They both were and I was happy with my prescription.
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382 Blackbrook Rd
Painesville, OH 44077

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    Dispensary - OPEN

    Bloom Medicinals is a medical cannabis dispensary store located at 382 Blackbrook Rd in Painesville, OH 44077. They specialize in providing high-quality medical marijuana products to patients who have received a medical marijuana card from a state certified MMJ doctor.

    Bloom Medicinals offers a wide range of dispensary menu products including flower, edibles, tinctures, concentrates, and topicals.

    With recreational cannabis now legal in Ohio, as this gets implemented Bloom Medicinals in Painesville may also convert into an Adult Use Recreational Dispensary as well as support medical marijuana patients. Find out if you’re eligible today.

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    What People Are Saying

    Madelyn J.
    Madelyn J.
    1715566312
    Excellent selection of quality cannabis products. They also have a decent selection of accessories in comparison to other local dispensaries. My only complaint is that they tend to get very busy and you can sometimes have a long wait time. Especially if there are a lot of people who are browsing and taking their time to shop. In my opinion it would make more sense if they put a couple of the touch menu monitors away from the bud tenders, and customers who are still deciding what they want should be directed to those kiosks until they have more of an idea of what they need. Maybe even have a team member on the floor to help those people before they place their order?I’ve definitely waited 15+ minutes more than once, and while that’s no big deal, I noticed that often other customers who were there when I arrived were still being served when I left.It just doesn’t seem very efficient.A drive up car side service would also be amazing to see in the near future!
    Jessica G.
    Jessica G.
    1714498017
    The entire process was handled with ease with the helpful staff at Bloom. With a vast array of products, all you have to do is talk with the staff about what you need help with, and they will recommend products specifically for you. If it's pain or anxiety, they have products specifically for those aliment. Very professional, clean, and organized,and the staff are trained for your needs. Also, check out their daily deals! You can also submit an online order so it's ready when you arrive. Bloom is a great place for alternatives to throwing more pills at your diagnosis. Check it out.
    Marilyn M.
    Marilyn M.
    1714132708
    I have nothing to compare their prices with, but wow, they're expensive. And my vape pen was empty in 3 days and I find it hard to believe I used it all up that quickly all by myself, when I only hit it in the evenings to see if it would help me sleep. Is growing a few plants of my own legal?
    Billy Y.
    Billy Y.
    1713824225
    I want to take the time to recognize Hayden. I was not intimidated but clueless about all things cannabis. She understood my medical needs and was very patient with her explanation. I never felt rushed. I was not made to feel like I was a bother or taking too much time. She took the time to explain to me what it is and why I am taking it for my medical issues. She is a very thoughtful and kind person. I did a lot of research before coming to the dispensary, but I can say I did not even scratch the surface of this topic. Hayden, thank you for treating me like a person and not a sale.
    Kyle L.
    Kyle L.
    1712019586
    I had a incredible experience there everyone was very welcoming I came in last min mo helped me figure out what I wanted walker rob and Nick also were very nice and they all did a great job closing Jess joe and Lexi also helped me on my way out the overall experience was amazing!!!
    Ian K.
    Ian K.
    1710863988
    Hayden was super helpful and kept me informed on deals/rewards. The staff in general are very kind, knowledgeable and welcoming! Great place, great people, great product. 10/10.
    Samantha S.
    Samantha S.
    1710283068
    I had to immediately leave a 5 star review for Nick. I hope that was his name. I was there today and I have a family member in the hospital. I'm working my butt off and I can barely make any decisions let alone spit out a sentence. Because I'm so stressed, but this man here was very patient with me and did not act bothered at all.He made me feel like I was honestly, The only person there so I just wanted to say thank you so much for nit rushing me or freaking me out. Very good employee. Well they all usually are!!!
    Abby M.
    Abby M.
    1710262462
    I go to this dispensary almost exclusively, and I love every single person who works here. Everyone is so kind and knowledgeable and willing to help. I was helped by Mo today, and she was very time efficient and friendly as always! Cannot recommend Bloom enough.
    Jonathan B.
    Jonathan B.
    1707179819
    Mo and Rob helped me out greatly tonight. I had a large order of 34 items and it took the both of them to organize and assist me. They are both hard workers with fantastic teamwork. I appreciate their help!
    Tony B.
    Tony B.
    1704166370
    Today was my first visit and my experience was great! They were super busy but kept everything flowing quickly with a smile. Jess took care of me and answered a bunch of first timer questions with ease and patience. She was great, thank you!
    Cindy
    Cindy
    1704142608
    Alex has an amazing amount of knowledge to help the customer make correct choices for specific needs. She has been the most knowledgeable and pleasant person to work with!!
    J
    J
    1701788681
    Best dispensary in the area!! Huge inventory of products!! The staff is amazing! Everyone is so friendly and knowledgeable. My favorite is Cory. He has been so helpful every time I come in. His passion for the industry is seen in his excitement when he’s talking about all of the products.
    Jon M.
    Jon M.
    1701472457
    Walker and Alex have both been very helpful and informative. Alex 's Knowledge of turpenes and their different effects has helped me out greatly. Walker is friendly and personable And got me up to date on the sales going on. They both deserve five stars
    Christine F.
    Christine F.
    1701283099
    Wanted to share a special thank you to Chris for his exceedingly helpful customer service when my adult son (who has Autism and Tourette Syndrome) called with questions about his medical script account. Not only was Chris extremely patient but he went above and beyond to help ensure my son understand the answers. Love the 'pay it forward attitude' from this staff. Highly recommend!!
    Toni S.
    Toni S.
    1699735801
    Budtender Alex was awesome!!! So knowledgeable, helpful and caring. She suggested some strains that would help with nausea. The Gorilla Nut did the trick! Not only helped with my son’s nausea but also with depression! As a Caregiver, I’m so grateful for her compassion and patience in helping me find what works.
    Carlye G.
    Carlye G.
    1699647873
    Such great service. I have been waited on a few times by Cory and he is very helpful and friendly. Everyone I have had the pleasure of meeting there has been super friendly and beyond nice. 😊
    Ian K.
    Ian K.
    1699645961
    I come here often and the entire staff is always very warm and welcoming.Alex, my cashier, was very kind and attentive and made sure I was satisfied before heading on my way. Love this place and the people 🙂
    Jerilynn S.
    Jerilynn S.
    1699229550
    Team players John, Derek, Will, Ethan, Cory and I'm sure I missed some employees. Always in a good mood. Endless smiles 😊. Products awesome!
    Liz D
    Liz D
    1699224789
    Alex was so pleasant and helpful. I was in and out of there very quickly, which is always nice. I couldn’t be happier with my experience.
    Ash T.
    Ash T.
    1699205633
    This place is amazing!! Jess V was so helpful and quick during my last visit. I remember my first time!! It's a great place! Highly recommended!
    Dan S.
    Dan S.
    1698963568
    Cory is the guy you want to talk to. Cory was extremely knowledgeable and very passionate about his products.I had had a few questions about some things and Cory explained it all to me, and everything he explained was spot on.Nice Job Cory!!
    Beth H.
    Beth H.
    1698955090
    I am allergic to apples and Ethan and Walker always are so kind and caring!! They always double triple check the bottles to make sure the products are safe for me…Very friendly upbeat staff!! Thank you for the excellent service!
    TheOriginalDC
    TheOriginalDC
    1697908898
    Always great service. The staff is great particularly Alex. She is always super nice and helpful no matter what your question might be. Highly recommend
    Stopped going to this dispensary after Cory and the staff decided to harass me on June 13th, 2023. You picked the wrong person to push around and not make things right with. Takes a week for the owner to try to call me back and the owner acted completely unaware of what he was even calling me for on the voice message? What a joke. I will make my horrible experience known to every person I run into, that uses medical marijuana in Ohio. Word of mouth is powerful.Go to the Botanist in Wickliffe, they are actually organized, professional, and they will not waste your time. The staff does not instigate fights in federal buildings, which is a felony if you do physically assault someone in a federal building. Cory (employee) tried to instigate me into wanting to physically attack him in the store by calling out my integrity and my ability to remember what I am LITERALLY doing with my life, instead of apologizing for the systems not working correctly...he called me delusional and insisted I am developing early signs of dementia by the way he talked to me. He kept poking at the bear. He's beyond disrespectful, I have a Bachelor's degree, a solid job that requires a high level ability to remember the current status of projects and provide THE LATEST updates to other team members. I literally have to be on my game all the time, I have a very strong ability to remember. Sorry you can't remember things Cory, not everyone can relate to you and your personal struggles.What pissed me off is that he said THE CUSTOMER (me) didn't submit my online order, 5 different times, through the cash out process. What happened to the customer is always right? What happened to quality customer service, smiling and having a confident, friendly voice? He sounds high, he clearly doesn't care about the customers, and then he acts better than the customers walking into your building.I was just like I definitely did submit an online order, you guys called me about it, even showed him my call log on my phone; which I didn't have to do. I was just trying to show the guy like nahhh I did my part, defused situation, but nope he wouldn't let up. He continued to insist he was right and I didn't submit an online order, said I was wrong, I'm forgetting. The guy is a complete tool-bag and smiling in my face. I told him I didn't appreciate him laughing in my face and was dumbfounded by this customer service experience, so I called another staff member over and they showed the receipts of the system declining the order I submitted. Which was fine btw, I was cooperative and friendly while picking new products, but he continued to say I was wrong even after all of that and he came back out with my new selections. I'm not going to let someone disrespect me to these levels and not be exposed for their lack of professionalism.He never apologized for starting a confrontation WITH A CUSTOMER PICKING UP AN ONLINE ORDER and he never apologized for the inconvenience of the systems not working correctly. As my card is in the machine, waiting for Cory to just hit his buttons, the manager then starts to threaten to kick me out of the store when I have done absolutely nothing to deserve this at this point. Tell your employee to do his job!!!!!!!!! I never showed any signs of aggression and that is what you train your managers to do when the staff is acting out of hand? Kick them out? What a sad excuse of an entity. They should have been stepping in when I ASKED THEM TO GIVE ME A NEW CASHIER BECAUSE HE WAS BEING ODDLY CONFRONTATIONAL FOR A PICK-UP ORDER and not let him cash me out anymore. They forced me to go through Cory when the manager was standing right there. She did absolutely nothing to dissolve the situation, instead she threatened to kick me out as I was trying to pay $250.00 to your store. You guys lost over $4,000.00+ per year from losing me as a customer. Great job, Cory!Like I said, just go to the Botanist in Wickliffe instead, you'll never have to feel anger or like you need to fight for yourself or rights just going through an online-order pick up line.
    Lina R.
    Lina R.
    1688337072
    Clean and professional. Always get people in and moving in my experiences here. Staff are always friendly and knowledgeable. Have always double checked my orders to make sure I get what I ordered. Chill vibe. Prices aren’t always the absolute best but it’s still Ohio and things haven’t been legalized yet. I will continue to return here.
    Matthew W
    Matthew W
    1684712964
    Shout out to Will and his exemplary skills, truly a class act of customer service, not to mention his product knowledge, and fantastic suggestions. I will be back solely because of my excellent customer service experience... As a retail manager, I would steal him, had he been In the same field as myself. Thanks again to Bloom, and Will for a fantastic experience!!!
    Jessica M.
    Jessica M.
    1683306533
    First time visit, definitely will be back!! Hayden was amazing, I learned things I didn’t know. Thank you!!!Returning customer, Cory took care of me today. Thanks for teaching me something new, very informative!!
    Katrina H.
    Katrina H.
    1680644586
    Very friendly staff that is willing to help you find what you need. Haley and Justin have been my bud tenders the last two visits and they were very kind. I’ve also noticed Bloom tends to have the best prices in the area. Highly recommend.
    Lorraine's D.
    Lorraine's D.
    1680356612
    Yesterday was my first time in a dispensary ever, I was a little intimidated. The staff there was very helpful and made me feel at ease. Sam took his time and explained everything to me and got me what I needed. Great experience!
    Butch R.
    Butch R.
    1675470412
    This is my local dispensary and I continue to appreciate the fact that the staff are awesome. Morganne helped me today for the first time and she was a true gem. Even though what I came in for was unavailable, she found alternatives for me that met the current need. Definitely excellent customer service!
    Matt S
    Matt S
    1673634231
    Place is super nice! Clean and still has that new building feeling. Very professional! Ask for Cory if you have any questions. He is very knowledgeable and answered all my questions perfectly. Before I even asked some questions, he answered them before I could ask. This man deserves the highest pay raise possible! It’s rare to see someone who knows so much a out their job and you can tell they genuinely like their job and helping others. I highly recommend this place and also Cory
    Joseph S.
    Joseph S.
    1673368860
    I have been coming here for 2 years. They have the best quality and best prices by far. Always have sales going on with great discounts. Everyone is so friendly and professional. Lots of knowledgeable people. Love all my purchases from flower to carts to tinctures. Tinctures are good quality.Cory always gives me good recommendations and gives me some knowledge about the plant every time i talk to him. He is a marijuana dictionary. Also has the thickest goatee beard i have EVER seen. Keep it growing BROTHA!420% recommend coming here and you will NOT regret it.
    CJ P.
    CJ P.
    1673365840
    This place is incredible. Every member of the staff is professional, knowledgeable, friendly, and always willing to answer any questions. Especially Kat. They triple check your order to make sure you are getting exactly what you ordered every single time. You never have to wait long (even when they're busy) because they staff enough people to run the registers very effectively. And you never feel rushed by anyone at all. It's obvious they want to make sure you get what you want, don't have any questions, and feel comfortable at their store. They keep convenient, easy to remember hours which makes it perfect to go there any time of day or night. They also offer online ordering so you can streamline your pickup process. Also, their website is maintained incredibly well. Every day it is updated with specials and price reductions which you can also get emailed to you every week if you choose. Honestly, this is one of the best-runbusinesses I've ever been to. Well done and thank you all.
    Canna E.
    Canna E.
    1671726390
    When this dispensary first opened, I didn’t give it a great review. But—their growing pains are done, and Bloom has become my #1 dispensary in the area.Amazing and friendly staff, easy access (and they just secured additional parking) to make it even easier to access.Sign up for the newsletter. Great sales almost every day!
    I
    I
    1670096725
    It was my first time to bloom yesterday. They were well informed and genuinely try to make the experience pleasant and easy.Mara was my sales person. Very well read about the ins and outs of the different delivery systems and the different effects of different strains. I had a very nice experience start to end. Ask for Mara if you can.
    Jessica F.
    Jessica F.
    1665597221
    First time visit, definitely will be back!! Hayden was amazing, I learned things I didn’t know. Thank you!!!
    Greg B.
    Greg B.
    1661112006
    I have been going here for a year and find the staff and experience amazing! I had a issue with my order today- which was my mistake- and the young representative named Rodney, was so patient and kind. He never mad me feel hurried or being a bother, and was the exact opposite. He explained things to me and went out of his way to make my buying experience pleasant, instead of stressful because of my error. Wonderful at what he doe,s and I was very impressed with him and his knowledge. Great attitude. Great customer service. Great dispensary. Thank you again Rodney
    Rebecca B.
    Rebecca B.
    1657843692
    Im very disappointed with my experience today. I pre-ordered my product, and was told it was placed. And it was open. I called many times since I am 45 minutes away. Then I get there the first person, there's a note in the door sorry we are closed, when the website says it's a little busy. I wait 2 hours to be told my order is not there and it's sold out. I've had many positive experiences until now. Not happy!
    Skyla L.
    Skyla L.
    1657695713
    I've always had a great shopping experience here. I usually order ahead of time online, but whenever I go in or add to my online order, the Budtenders I work with are always super helpful with great suggestions or helping me better understand what I want to smoke. I will undoubtedly return frequently.
    Rebecca B.
    Rebecca B.
    1657309728
    Im very disappointed with my experience today. I pre-ordered my product, and was told it was placed. And it was open. I called many times since I am 45 minutes away. Then I get there the first person, there's a note in the door sorry we are closed, when the website says it's a little busy. I wait 2 hours to be told my order is not there and it's sold out. I've had many positive experiences until now. Not happy!
    Sean H.
    Sean H.
    1652991994
    Great customer service provided by Rodney. He was very knowledgeable and helpful through my process. Thanks guys!
    anna M.
    anna M.
    1651252172
    Love everyone at Bloom! Always have the best experience with everyone. Rodney and Walker are super educated on the product and they are always nice to talk to! Highly recommend.
    A
    A
    1651022556
    Staff was really helpful during my first visit. Rodney explained everything very clearly and thoroughly so I knew exactly what I was looking for and getting.I really like that I can use my debit card here so I don't need to pay for an ATM or go to the bank on the way.The selection is great and they have my favorite strain Sherbhead! I will definitely be coming back to Bloom!
    Kate N.
    Kate N.
    1647059674
    Absolutely horrible front desk staff and horrible customer service. Every single time I have came in I have witnessed the front desk staff being rude, kicking people out after an hour + wait, talking badly about patients in front of a lobby full of people (one male staff member that is always there in particular), and just acting like they don’t want to be there. (As well as uneducated staff). Not to mention their preorders are a joke making you still wait in line for an hour. Have had enough with them today when they stated that since my address on my card and license didn’t match I would need to verify my address with a bill. When I showed my literal property tax that matched the address on the card they still wanted a second bill to verify. completely ridiculous and have never been asked to do this anywhere else. Will not be spending one more cent there, spend the extra time and money to go to the botanist. It’s worth it just to be treated kindly and in a timely fashion.
    ShaneO M.
    ShaneO M.
    1645140942
    Need to find better employees I just tried to get a lister pod which was on sale 30% and dude tried to tell me it’s a 510 cartridge when it clearly says LUSTER POD pretty much told me all carts are different now and I missed my spot for the night please figure this out bloom
    Charlie M.
    Charlie M.
    1643242296
    Very clean store in a secluded area. Being able to pay with a debit card is a huge plus.
    Jake T.
    Jake T.
    1642123399
    The only dispensary I know where if you’re waiting 45 mins to a hour and they will kick you out at close… I have bin the multiple dispensary’s in Ohio and other places… Never have I waited so long to get kicked out at closing because they aren’t good workers and wanna be lazy to get people out… the only thing bloom has going for them is their deals… ever since they got robbed they aren’t the same… The botanist is definitely a much better option because if you are waiting and close comes they will still get you the order you made...
    I have had excellent service every time I have been here. Friendly and knowledgeable staff. Highly recommend this dispensary.
    Weston M.
    Weston M.
    1640743566
    First time experience at Bloom in Painesville today.I worked with Dylan on the retail floor. He is clearly one of their more senior members/lead agents, and probably doesn't turn up on the retail floor very often. He is probably too valuable in the back of the house normally. The guy was humble, courteous, and expedient given the circumstances.I didn't catch the names of the other budtenders, but they were also running their terminals like clockwork. When I asked about luster pods, they each were able to chime in specifically about Grow Ohio's products. It was nice to see the members of the staff eager to try some of the products that were on sale that day, especially the luster pods!Truly a privilege to see someone giving great service at the most difficult of times. Thank you Dylan!
    Erica S.
    Erica S.
    1640362114
    Hope was great and very understanding! Great customer service. 🙂 Would love to work here myself.
    Alyssa J.
    Alyssa J.
    1640356142
    Just had my first experience with a dispensary and went to Bloom Painesville. I was nervous, not sure what to expect, and by myself. Mason helped me out by being super informative and helpful, my anxiety eased pretty quickly. The environment is clean and relaxed, the decor is nice. I’ll be back!
    Pops F.
    Pops F.
    1639857683
    Helpful folks. Good variety. If there is any negative, it would be wait times when they are busy.
    keith H.
    keith H.
    1638569519
    Derek is a professional that any employer would be SO MUCH better off by having him under their employ. During our first visit, he made my girl and I as comfortable as if we were in out own living room. It only got better from there as his knowledge AND ability to help pick out the product which would help our multitude of health issues was above reproach. I add that in doing so, Derec made sure our physical, mental and financial needs were addressed in the same manner he would want his OWN needs were. His knowledge is marginally superseded by his ability to help address all the needs of the patient in a such a kind and thoughtful manner. A true caring professional.
    Deborah M.
    Deborah M.
    1638464348
    The ppl who work here are GREAT! They've given me answers to any questions I have... Ty, Hope, Derrick I wish I knew the orders names they're all great!
    Jeannie S.
    Jeannie S.
    1638382614
    Lo is fricken awesome...I go an hour out of my way to come here because Im treated great
    John R.
    John R.
    1638341632
    First impressions are the best, and Bloom stepped up with helpful speedy service, and some of the freshest Buds you can get💯
    Joe B.
    Joe B.
    1638212798
    Nick was very helpful and explained everything perfectly. Answered all questions with excellent delivery. Will keep coming back with the customer service alone!
    Frank P.
    Frank P.
    1635870065
    My is Jane Perinacci. I visited your dispensary yesterday and the gentleman, Justin, who took care of me introduced me to my miracle!! I called your business earlier and spoke with a very polite associate. My PTSD was calmed in a few minutes. Thank you all for all you do!!
    Mary L.
    Mary L.
    1635003159
    Have nothing but good things to say about Bloom and the staff here. Ty, Chris and Justin have been so helpful really take their time with each patient. Thank you all!
    Donna G
    Donna G
    1632438371
    I have bad anxiety and it's hard for me to do things without getting physically sick. Ty and Dillon alway turn my day around when I come in. They know their products and truly care about YOU, the patient and know what products work personally for you. I always end up leaving with a smile on my face and feeling better about myself.
    Kelly M.
    Kelly M.
    1632418246
    Super friendly staff 🙂 I feel very comfortable asking questions and just being there in general. The products are ALWAYS good and prices are fair. I'm glad they are there to help me 🙂
    Deborah M.
    Deborah M.
    1632328977
    The ppl who work here are GREAT! They've given me answers to any questions I have... Ty, Hope, Darren all great!
    Becki
    Becki
    1631717657
    Blooms has awesome employees. From the first time you walk in their door, they have you meet with a consultant that explains everything and answers all of your questions. They are all so friendly and helpful.
    Mindy P
    Mindy P
    1630458133
    I highly recommend doing a new patient consult your first visit. Dillon (with an I) was very knowledgeable and extremely helpful in explaining all the different products and uses. The facility is very clean and the front staff were very friendly also.
    Mindy P
    Mindy P
    1629232232
    I highly recommend doing a new patient consult your first visit. Dillon (with an I) was very knowledgeable and extremely helpful in explaining all the different products and uses. The facility is very clean and the front staff was very friendly also.
    Vern Utt I.
    Vern Utt I.
    1627002301
    Always super professional and helpful, a clean and high security environment to make you feel comfortable
    Melanie S.
    Melanie S.
    1626197289
    Awesome staff, Awesome facility.....Can't wait for the New Buyer of supplies start. Thank you for the great service.
    cary S.
    cary S.
    1621302613
    Always pleasant and fun to watch the locals with their neck tattoos! Different deals on different days. Solid place with friendly faces
    Ty T.
    Ty T.
    1619726627
    Love the products and staff but lines have been horrible lately. I’ve been waiting 30 minutes plus lately with an online order! Please look into two separate lines so people aren’t being held up by new customers or existing that want to look around.Very disappointed lately.
    Ty T.
    Ty T.
    1618601595
    Love the products and staff but lines have been horrible lately. I’ve been waiting 30 minutes plus lately with an online order! Please look into two separate lines so people aren’t being held up by new customers or existing that want to look around.Would be really nice to have a separate section for online orders only. Very disappointed lately.
    Knowledgeable staff. Good selection. Clean. Quick moving service during these odd social distancing times.
    Trent R
    Trent R
    1617507355
    Friendly staff. I was a new customer and I was in and out. Placing a online order was easy. They had exactly what I needed in stock.
    Aris W.
    Aris W.
    1616969083
    This company sells you wrong products and won't let you return even if the product is still sealed and not tampered with. They said I can come in and they can destroy 140$ worth of concentrate I bought but can't exchange it even if I walked to my car and opened up the bag and realized they sold me the wrong stuff. when you guys read off the order you should really make sure that the customer bought the right type of pod for their battery if you can't return it, because now I have two pods that render useless.
    Loved it. Very knowledgeable place if business. Staff was great. For my first visit, it was very nice established. Keep up the great work.
    Jordan L.
    Jordan L.
    1613668805
    I was a little lost on what I needed, but the staff was helpful and kind. They pointed me in the exact right direction and exceeded my expectations.
    Alyssa P.
    Alyssa P.
    1612985022
    I have been to Bloom Medicinals quite a few times and every time I go, i absolutely love it. Going here is my "social " time. It makes my day and my mood so much better. Literally all of the staff I have encountered are amazing! So helpful, personable, and just over all great to talk to. I am so thankful for this place and the staff.
    I love this place . I had a problem with a product though and because its medicinal they can't directly replace the product.i wrote the co.pany 3 times and they never returned or responded to my email. Its a shame cause now I won't buy anything from that particular vendor. I sent pictures , proof of receipt, date and time no response. I guess customer service for the vendors is non existent. The people at blooms is very knowledgeable and friendly. The only glitch is with the cure ohio vendor. I still shop there I just don't buy from that particular vendor.
    Clean and friendly atmosphere. I got a consultation and when I went to the back the lady that helped me was extremely nice. They both were and I was happy with my prescription.
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